APONEO  Reviews 

Ordered medicine online. After sending the prescription, I receive an email that the product is current not available.
Now I lost time and might run out of the medicine.

Tragedy! 🤬 I do not recommend this pharmacy! 🤬 I advise everyone not to shop here! Scam! ❗❗❗

They cheat people and steal money ❗❗❗🤬❗❗❗

I use Aponeo regularly and not only for medicinal items but also beauty care. I find their prices quite competitive (lower in comparison to physical pharmacies). Customer care is also available and ready to help.

Ordered on Sunday

Could not pay, because of ridiculous payment system (Micropay wtf?!) did not work

Monday I phoned the pharmacy - quick phone answer, seemingly pleasant customer service that provided me with bank details for my payment. Alles gut

Tuesday
No confirmation of payment (my bank confirmed payment received by pharmacy) from APONEO.
OK.
Phoning them up throughout/all day on Tuesday - no answer! Held the phone for over 1 hour!
Sent an email (no answer). Did they log my phone as "unwanted" - fairly likely!

Still have 0 status of my order progress.

If it doesn't arrive by Friday (I am travelling for a few months on Saturday), I am declaring this site/pharmacy as a complete scam, having lost 108 euros

So figure it out!

I will update the review if i receive my order next couple of days or get a full refund.

Delivery is not 1-3 working days!

Everything is fine IF goods are delivered in time and everything went well. But that doesnt work like that in reality.
Any fault regarding, missing articles or damaged good are still transferred to the customer to deal with shipping company. Which is actually responsibility of Aponeo, according to law.
So please skip this provider if you dont want to have more stress in life just cause you order something. There is way more responsible and reliable services elsewhere.
0 for customer support!!

I ordered almost five days ago, but they haven't processed my order yet. It was stated that the delivery would arrive by today at the latest when I was making the payment, but this has proven to be false. If you need something within a week, I wouldn't recommend ordering from them. I've had to take extra medication to cope with my pain while waiting for my order. Their service is quite irresponsible.

I've placed my order on Monday, it was supposed to be with me the next day. On Friday, following my prompt on email, they've told me they will send the package "today". It's Saturday, and DHL page still tells me they only have the shipment booked and my medicines were not handed over to the courier yet. If I knew they won't bother sending this timely, I would've gone to brick and mortar pharmacy.
That said, other two orders were shipped timely.

Customer service talks rude and unfriendly!!

I have ordered blood suger test machine and the kits. Aponeo cancelled without any notice. I just saw they booked my bank without delivery. After two times calling no refund yet. I will never buy anymore from Aponeo and I will not recommend it to friends and family members.
Update: finally refunded

Inhaler Beurer IH 55, bought in APONEO Apotheke stopped functioning after a few uses - I just inhaled in it Pulmozyme and NaCl 0,9% (I have Mukoviszidose).

1. I'm requesting refund.
2. Seller askes me in email - did I used it and clean it in proper way - which I did, because I have read manual before start using it.
3. Seller is informing me to try to clean it again and see, if that gonna help, because he got this tip from Beurer company.
4. I'm requesting refund again, because cleaning the device again have no effect!
5. My refund is been accpeted, but under condition, that if their examination shows misuse of this device, they have right to reject it.
6. I'm getting an email from seller that my reclamation been rejected because their examination shows misuse of the device.
7. I'm asking the seller, to show me, what was exactly the reason of misusing of this device and send me documentation of this examination.
8. I got replay, that this time they are rejecting my applay for a refund because the device was all ready in used condition - they discovered a sings of water in membrane and sings of use on mouthpiece.

SUMMARY :
1. Device used properly, according to manual - seller is fully aware of this!
2. Device cleaned properly, according to manual - seller is fully aware of this!
3. Applay for a refund accepted and then rejected because :
a) Uncorrect usage!
b) Because of usage!
- pick one of above

Thank you Beurer and APONEO Apotheke for pleasant time :)

Very poor costumer service, disrespectful towards client. Very long shipping time and complicated way of order cancelation almost created to get you.
Also you try to place order with Amazon Pay somehow you end up with bill which has to be pay afterwards.
Last time to use Aponeo for sure!!

I wish I've read the most recent reviews earlier.
I rarely give bad reviews, but this time I got really annoyed by Aponeo. Not only the ridiculously long shipping time (despite of promised 1-2 days delivery) but their attitude in general.
I made an order on the 8th of October. I even payed for the priority shipping within the regular shipping time (which is ridiculous. They should simply execute all the orders as they apear in the pipeline).
On the 12th (so the deadline for the delivery) I got an email that one of the items is not available (the one I was looking for the most). No "we're sorry, how can we make it up for you"?) No nada. Not even any information that the money will be sent back to my account. Just a note that I can order it next time. Lol.
Anyway, today it's 18th and the parcel finally arrived.
I expected at least some "sorry for being late" with a discount code or smth like that. But they aparently don't feel sorry.
I wouldn't be even so annoyed if they posted some info on their page that they experience temporary difficulties with delivery times - so I could be aware what I'm signing up for. But not delivering what's been promised - that sucks.
Sorry guys, you're doing it wrong. Especially for people who are waiting for important medicine (not my case luckily).

It was great experience, but few items prices are little more then other online website

I ordered 25 covid quick tests, out of which 10 was useless without the reagent liquid. I am pretty disappointed about the product quality aponeo demonstrates.

Fast shipping. Great service.

Very fast delivery, and good prices.
Will use Aponeo again.