Tatiana Pellegrinelli

Thank you for your feedback.

We regret that the delivery time and waterpump did not meet your expectations.

During high periods of high demand the delivery time can sometimes take longer than we would like.

When searching with a registration number, the car model is filtered, and our search function displays products that may be compatible. Since different equipment variants and production series can exist for the same model, several alternative items may be shown. It is therefore important to compare the specifications listed on our website with the original part numbers to ensure the correct product is ordered.

We understand that buying car parts online can sometimes feel challenging. To make it easier, we offer an extended return period from 14 to 30 days, giving you peace of mind to confirm the fit.

If you are uncertain after reviewing the specifications, you are always welcome to contact our customer service. We will gladly assist you in verifying that the product is suitable for your specific car model.

We truly appreciate your feedback – it is valuable and helps us continuously improve our service.

- Sören

Dear Tatiana Pellegrinelli, We’ve sent a request via TrustPilot to identify you in our system. Once you provide your details, we’ll promptly process your refund within a few hours, as it has already been approved. For more details, please information email tp@hint.app with reference number TATIANAPELLEGRINELLI350992 as it will allow us to quickly identify your account and ensure this is handled promptly.

Thank you!
Hint App Team

Dear Tatiana,

Thanks a bunch for your amazing review! We're thrilled that you're happy with our free delivery service. We always try to ship separate orders together to be more eco-friendly. If you ever place a second order before your first one ships out, just let us know, and we’ll be sure to pack them all together.

Regarding customs fees, they're lower due to the smaller order amounts. Many of our customers have found that keeping orders smaller or using alternative payment methods like gift cards can help reduce these fees. If you need more information on this let us know and we'll happily assist you.

Thanks for being a loyal customer! We wish you all the best from the entire team ♥

Thank you for your valuable feedback and your kind words about our customer service. We're pleased to have been able to assist you with the size issue.

Regarding the winter shoes (Defender Will I), we appreciate your feedback about their performance in snowy conditions. It's important to note that while the shoes are designed to be water-resistant for splashes, they may not be completely waterproof, as indicated on the product page. We apologize for any confusion caused by the product description.

We take your comments about the left insole issue seriously and have already forwarded this concern to our development team for review.

In terms of grip on icy surfaces, our shoes are designed to provide traction, but their performance can vary depending on factors like the condition of the ground and walking style. We recommend taking caution when walking on icy slopes, as no shoe can guarantee perfect grip in all conditions.

Your feedback is valuable to us as we continuously strive to improve our products, and we appreciate your understanding. Your satisfaction is important to us, and we're here to assist you further. Thank you for choosing Saguaro.

Hallo Tatiana
Wir bedauern zutiefst, dass die von Ihnen gekauften Schuhe nicht Ihren Erwartungen entsprochen haben, und möchten uns hierfür entschuldigen.

Unser Ziel ist es, Ihnen das bestmögliche Einkaufserlebnis zu bieten. Daher sind wir bereit, alles in unserer Macht Stehende zu tun, um Ihre Bedürfnisse zu erfüllen.

In Anbetracht der Tatsache, dass sich Ihre Adresse weit von unserer Rücksendeadresse in Deutschland entfernt befindet,
wäre eine Rücksendung nicht nur teuer, sondern auch nicht umweltfreundlich.
Daher müssen Sie uns die Schuhe, die Sie umtauschen möchten, nicht zurücksenden.
Wir bieten Ihnen zwei flexible Optionen:

1. Wenn Sie sich nach Überlegung dazu entscheiden, die Schuhe zu behalten, bieten wir Ihnen eine Rückerstattung von 50% an.
Sie können die ursprünglich zurückzugebenden Schuhe behalten.
Das ermöglicht Ihnen, diese Schuhe zu einem reduzierten Preis zu besitzen.

2. Wenn Sie nach Überlegung lieber ein passenderes Paar Schuhe erhalten möchten, bieten wir einen kostenlosen Umtauschservice an.
Sie behalten die ursprünglich umzutauschenden Schuhe und wir senden Ihnen neue Schuhe zu.
Bei Preisunterschieden bei den umzutauschenden Schuhen wird die "Mehr zurück, weniger zuzahlen" Politik angewendet.
Teilen Sie uns einfach den Stil, die Farbe und die Größe der neuen Schuhe mit.
Wir werden Ihre Anfrage umgehend bearbeiten und Ihnen die neuen Schuhe kostenlos zusenden.

Darüber hinaus schlagen wir vor, dass Sie in Erwägung ziehen könnten, die ursprünglich nicht passenden Schuhe als Geschenk an Freunde oder Familienmitglieder weiterzugeben.
Vielleicht freuen sie sich über diese unerwartete Überraschung.

Um Ihre Anfrage so schnell wie möglich bearbeiten zu können, bitten wir Sie, uns Ihre Entscheidung mitzuteilen.

Wir freuen uns auf Ihre Rückmeldung und wünschen Ihnen alles Gute!

Dear Customer,

Thank you for using WorldShopping.

We are happy to hear that you were happy with the overall service. We are humbled by your wonderful feedback.

We will keep improving and hope you'll shop with us again soon!

Thanks again and stay safe.

WorldShopping Customer Support Team

Hello

Thank you for your constructive comment, which we have forwarded to our product development teams.

We wish you a great sunny day
Your cerjo.ch team

Thank you so much for this great 5-star review, dear Tatiana. We appreciate your business and helping to share the word about Fantasmagoria.
Love from Vilnius!