WorldShopping Reviews 

17,178
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,816 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the careful, secure packaging of their orders shipped directly from Japan. People also appreciate the reliable communication and the simple, straightforward purchasing process that makes buying exclusive foreign items easy. Some reviewers were not happy with high international shipping costs and unexpected import fees required upon delivery. Some customers also noted that these additional financial charges and final postage rates were not clearly displayed upon initial purchase. Reviewers additionally mentioned that the overall ordering process can occasionally feel a bit slower or more complex.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Service

Users describe positive interactions with service, highlighting fast and reliable support with great... See more

Product

Customers consistently note positive experiences with product, highlighting the superb quality and... See more

User experience

Clients share positive opinions on user experience, highlighting that the platform is easy to use and very... See more

Order

Consumer opinions regarding the ordering process are divided. On one hand, many reviewers praise the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried searching all over the Internet far an out of print CD. I eventually tracked a copy down in Japan. I'd never used WorldShopping and didn't fully understand how it worked at first, but I just fol... See more

Rated 5 out of 5 stars

Great experience overall. I think it would be much better/efficient if you calculate the shipping and just charge it upfront in a one time combination fee. User knows exactly how much for the transact... See more

Rated 5 out of 5 stars

I was extremely surprised by how fast my package made it to me, once I paid the shipping. It came all the way from Japan, and faster than something that was shipped domestically, days before this one... See more

Rated 5 out of 5 stars

World shipping is a great proxy service, I’ve ordered from them a few times and never had any issue. Since I mostly use them to preorder Japan exclusive items, I appreciate having so much time to plan... See more


Company details

  1. e-Commerce Service

Written by the company

Use WorldShopping to buy anything from Japan and get it delivered to over 125 countries of the world. WorldShopping has contracts with over 5000 local Japanese shops. Directly from Japan | WorldShopping.

WorldShopping

Written by the company

Proxy Shopping Service to Buy your Favorite Items from Japan
WorldShopping offers a service to purchase products for customers from online stores in Japan and process overseas shipment to 125 Countries and Regions. Partner shops incorporate our system to offer our specialized cart. Customer support is offered in English and Chinese (Simplified / Traditional), in addition to Japanese. If this is your first time shopping with us, rest assured that the process is secure and easy.

About WorldShopping

Proxy Shopping Service to Buy your Favorite Items from Japan

If you have any problem, please contact our customer support Contact Us
3 Reasons to Choose WorldShopping

Shipment to 228 Countries and Regions

Shop-Authorized Secure Service

Shop List

Secure with Multilingual Customer Support

Help
How it Works

1.Order and Proxy Purchase

Request purchase of items from online shops in Japan using the WorldShopping cart.
(Products from online shops that do not display this cart can be requested through a separate request form).
Upon receiving an order, WorldShopping will purchase the ordered items on behalf of the customer at the online shop.

2. Product Arrival and Confirmation

All orders are sent to the WorldShopping warehouse.
Upon arrival, items will be unpacked, checked according to the "order information", and packaged for international shipping.

3. Preparations Completed Email Notice

The international shipping charges will be determined after the packing process has been completed (on average within 1 to 3 business days of receipt).
An e-mail is then sent to the customer to inform the international shipping and handling fees and payment method.

4.International Shipping Payment and Shipment

Customer follows the payment instructions in the email to process payment. The order will be shipped after payment is completed.
(Expect the package to be dispatched the following business day, within two business days at the latest.)

5.Wait for delivery!

The package will be delivered by EMS (Express Mail Service) 7~20 days after shipment.
※Should problems arise, we offer support.
If you do not receive your order, or it arrives damaged, please contact our customer support.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.4

All reviews

(17,178)

4,147 reviews in the last 12 months

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Rated 4 out of 5 stars

Wish Shipping Estimate Showed Up Before Purchase

I love the ease of checking out to the cart, and I'm able to purchase things from Japan.
What I wish would happen is that they would give an estimate for how much shipping would cost from the warehouse to the US. I spent over $250 on shipping for a $86 item. :(

September 7, 2026
Rated 5 out of 5 stars

The shipping was fast and easy to…

The shipping was fast and easy to track. When I had an issue with my address, I reached out to support and they were able to fix the issue quickly and easily. I highly recommend this servicr and would gladly use it again!

August 28, 2026
Rated 5 out of 5 stars

Although shipping cost is a bit pricey …

Although shipping cost is a bit pricey it was a smooth transaction and logistics, and every item was packaged really nicely. I will highly recommend world shopping if you want to purchase Japanese products. Thank you guys it was very pleasant experience.

August 31, 2026
Rated 2 out of 5 stars

Very Disappointed with My First Order

I’m not sure if I misunderstood something or missed some information, but I had no idea that, in addition to paying for shipping to the warehouse, I would also have to pay a second shipping fee for the international shipment. On the store’s website, I only saw a single "shipping cost," so this came as an unpleasant surprise. I really wish there had been a clearer explanation beforehand, or at least a pop-up or notice making this process obvious.

Second, the shipping took an incredibly long time. I understand that this is more the responsibility of the seller or shipping company than WorldShopping itself, but the repeated delays made the whole experience extremely frustrating. The estimated shipping date was originally "mid-June," then it changed to "mid-July," then I was told "mid-August," and, to my surprise, the package didn’t even arrive at the WorldShopping warehouse until early September.

On top of that, as soon as I received the notification that my package had finally reached the warehouse, I paid the international shipping immediately. The website mentioned that shipments are usually dispatched the following day, but mine wasn’t shipped until three days later. After waiting for months already, even those extra days felt disappointing.

I do appreciate the customer support team's kindness and responsiveness. However, I have to be honest: I didn’t feel reassured after contacting them because the information I received was essentially the exact same information that was already available on the website. I was hoping for more detailed updates or some additional insight into what was happening with my order.

Overall, this was my first experience using WorldShopping, and unfortunately it left me with a very negative impression. Between the unexpected extra shipping cost, the months of delays, and the lack of meaningful updates, the entire process was far more stressful than I expected. Because of this experience, I honestly don’t know if I would choose to use this service again in the future.

April 24, 2026
WorldShopping logo

Reply from WorldShopping

Dear Customer,

Thank you for using WorldShopping and for sharing your detailed feedback. We sincerely apologize for the frustration, confusion, and stress you experienced throughout your first order with us.

Regarding the shipping structure, we apologize that our two-step payment process—where domestic shipping to our warehouse and international shipping overseas are billed separately—was not clear prior to your purchase. We are currently working to make these fee disclosures and notifications far more prominent during checkout.

Regarding the long wait time, please note that item release and dispatch dates—including merchant delays—are managed entirely by the original seller. While vendor fulfillment schedules are unfortunately beyond WorldShopping’s direct control, we completely understand how exhausting it was to wait from June until September for your items to arrive at our warehouse.

Additionally, regarding the dispatch speed after paying international shipping, WorldShopping processes packages for shipment on the next business day. When a payment is completed prior to a weekend or holiday, standard dispatch naturally takes up to 3 calendar days. We apologize that this timeline was not communicated clearly and added to your frustration after an already long wait.

Finally, we apologize that our Customer Support responses felt templated and provided no insight beyond what was listed online. We take your comments seriously and will continue working to improve our messaging, operational clarity, and support quality.

Warm Regards,

WorldShopping Customer Support Team

Rated 2 out of 5 stars

Everything perfect except the shipping…

Everything perfect except the shipping cost team

Absolutely ridiculous

September 2, 2026
WorldShopping logo

Reply from WorldShopping

Dear Customer,

Thank you for using WorldShopping and sharing your feedback.
We sincerely apologize for the frustration regarding the high shipping costs compared to the item price.

International shipping fees are calculated based on the exact size and weight of the item once it arrives at our warehouse. When preparing shipments, our team packs every item with the utmost care, balancing safety and cost to find the best possible method.

If you ever need a rough shipping estimate before making a purchase, please feel free to contact our support team via email.
We highly value your input and will continue working to provide the best possible service.

Warm Regards,
WorldShopping Customer Support Team

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