Miss Barbara Colombo

It is a scam.
False and misleading advertising. They make the 60-day money back guarantee one of their strongest hooks on their ads on IG and in their website.
Too bad that they won’t give you the money back if you have opened the package. But there is no way to know if your cats like the product if you don’t open the package.
The cats could not care less about theze stupid sticks.
Unlawful advertising and scam.

DON’T BUY - SOFA Smells of chemicals.
Also they use an afterservice team - Emmiera - that is completely useless.

We bought a very nice sofa over a year ago and after a few months the frame started developing a very unpleasant and pungent smell - chemicals-like.

I called them then and they sent their service team who was unable to do anything stating they could not smell it.

I called them back a year later because the smell has become increasingly more pungent, so much so that all guests coming to our flat were asking what sml was that.
I tried everything - active charcoal, Sprays. Nothing works.

They agreed to se set up another appointment with Emmiera and I organised my day to be at home and nobody showed up.
They rescheduled for the following week and again nobody showed up. Every time there is a reason.
They scheduled it for the third time and somebody with no technical qualifications and no intention to help shows up again and keeps saying
‘I cannot smell anything unusual’
I asked then if chemicals smell was usal and I added that ‘sense of smell’ is very subjective like any other sense.
His answer was that he had a pretty good sense of smell.
I said that I did not doubt it, but his sense of smell was not enough to judge id the sofa needed replacing.
He said they won’t do anything about it, as this is usual…
I asked help to understand how to treat it and he said ‘there was nothing he could do’.

You pay a lot of money for sofas and then get zero support when problems happen.
I am stuck with a chemical smelly sofa and they could not care less.

I would never buy from them again and I would not reccommend to anyone to buy from them.

The engineer took my gas meter box keys with him!
I have been trying to contact the customer service ever since but no one seems to be able to help me!