Extreme, Uncalled-for Rudeness and Threatening Behaviour.
On the 20th of July 2026 at 16:30 in Madrid Airport, I approached Ryanair employee ID: 267059 at the Ground Handling Desk (Ryanair Azul help desk) to request assistance with a boarding pass issue. This employee treated me with utter disrespect and contempt from the outset. When I politely requested she cease this behaviour, she threatened to deny me boarding. `Due to this intimidation, I was forced to leave without receiving the required assistance. I was only able to board my flight with the assistance of other, more helpful staff members.
In over thirty years of regular international travel, I have never experienced such appalling treatment from any airline staff member.