AM

Amaniel11

United Kingdom

Reviews

Review of Ryanair


Rated 1 out of 5 stars

Extreme, Uncalled-for Rudeness and Threatening Behaviour.

On the 20th of July 2026 at 16:30 in Madrid Airport, I approached Ryanair employee ID: 267059 at the Ground Handling Desk (Ryanair Azul help desk) to request assistance with a boarding pass issue. This employee treated me with utter disrespect and contempt from the outset. When I politely requested she cease this behaviour, she threatened to deny me boarding. `Due to this intimidation, I was forced to leave without receiving the required assistance. I was only able to board my flight with the assistance of other, more helpful staff members.

In over thirty years of regular international travel, I have never experienced such appalling treatment from any airline staff member.

July 20, 2026
Unprompted review

Review of Wayfair UK


Rated 1 out of 5 stars

Still waiting for my refund! This has gone far beyond poor service and is now in the realm of fraud.

I posted the below review March 12th, and again Wayfair promised to return my money within 3-5 business days. It has now been 10 days, and there is still no sign of any refund. This has gone far beyond poor service and it is now in the realm of fraud. I’m now looking into legal remedies.

I returned some items to Wayfair and I received a refund (invoice number: 3132919229) issued as a store credit (£118.44). I contacted their customer service by phone in April 2024 and was assured they would refund me in full within the next two days. I didn't receive the refund, so, on May 31st 2024 I again contacted Wayfair's customer service, this time through the website chat system, and again I was assured I would find the refund on my Paypal account within 3-5 business days. Since then I've phoned Wayfair twice, and both times I have been assured that the money would be in my account within the next 2-5 days. It has now been nearly a year since I first requested my money back but I am still waiting.

March 12, 2025
Unprompted review

Reply from Wayfair UK

We're very sorry for the ongoing frustration regarding your refund. Unfortunately, due to the length of time that has passed, there has been an issue processing the funds back to your original payment method. Because of this, we will need to issue a manual refund.

To resolve this as quickly as possible, please give us a call at 0800-1690423, and our team will be happy to assist you in setting up the manual refund. We truly appreciate your patience and look forward to getting this sorted for you.
WayfairUK

Review of Wayfair UK


Rated 1 out of 5 stars

A year later and I'm still waiting for my refund!!

I returned some items to Wayfair and I received a refund (invoice number: 3132919229) issued as a store credit (£118.44). I contacted their customer service by phone in April 2024 and was assured they would refund me in full within the next two days. I didn't receive the refund, so, on May 31st 2024 I again contacted Wayfair's customer service, this time through the website chat system, and again I was assured I would find the refund on my Paypal account within 3-5 business days. Since then I've phoned Wayfair twice, and both times I have been assured that the money would be in my account within the next 2-5 days. It has now been nearly a year since I first requested my money back but I am still waiting!

April 10, 2024
Unprompted review

Reply from Wayfair UK

We understand your frustration with the delay in receiving your refund. We sincerely apologize for the inconvenience this has caused. Having reviewed your account we could the fund were still there as store credit and we have now transferred them back to your PayPal account where they will show in 3-5 business days. Again our apologies for this error in transferring the store credit back to your PayPal account. We are glad to know that this issue has finally now been resolved.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK

Review of InternetFlorist - Your Worldwide Online Florist

Review of Evri

Review of Thriva


Rated 1 out of 5 stars

No accountability. Avoid!

I have been with Thriva for several years and never had any problems. However, when I sent my last blood sample back, I was told that the tests had not been completed successfully. Out of 4 advance tests, only 1 was fully completed (Cholesterol Profile). Of the others-

The Advance Iron test had only 1 out of 5 component parts completed.
The Thyroid Advance test had only 2 out of 6 component parts completed.
The Vitamin B9/12 was only half complete.

I was told that his was because the “yellow sample had haemolysed”, and this was because I had squeezed my finger too hard when taking the sample. In point of fact, when taking the samples, as always, I had followed Thriva’s instructions to the letter. I pointed this out and requested a replacement test but I was told I would have to pay again. When I registered a complaint about this, Thriva grudgingly offered to credit my account for the next test with £47- approximately 1/3 of what I would need to pay for another test.

As far I am concerned, this is breach of contract. I paid for these tests in good faith and I followed Thriva’s instructions to the letter to provide the blood. I am entitled to either a full set of results or a full refund. Needless to say Thriva is not interested in providing either.

March 2, 2023
Unprompted review

Reply from Thriva

Hi Amaniel11,

We're really sorry to hear you'd avoid us. We completely understand why when you've had this experience — but we hope to get this resolved for you now.

As you said, for the yellow sample, haemolysis can happen which is where the red blood cells burst. When collecting a blood sample, squeezing your finger too hard or shaking the tube can cause haemolysis.

Haemolysis could be the reasons behind your set of missing results. When a majority of your results fail, we send out a free replacement kit so you can have another go. When a minority of your results fail, we offer Thriva credit so you can add these tests to your next package, free of charge.

If you'd prefer a refund for those missing tests — please drop us another email to hello@thriva.co or click the live chat function in the lower right corner of our website. We'll get this sorted for you right away.

Best,
Thriva 🙂

Review of Welcome Pickups

Review of Welcome Pickups

Review of Primrose


Rated 1 out of 5 stars

Substandar trees, zero customer service

I ordered 7 trees in total and received 5, not a probelm as such, but I was never informed by Primrose so not a great start. When the trees arrived, two were not only well under the 5 feet advertised (more like 3 and 4feet), but more importantly nearly dead. So I contacted Primrose customer services with my complaint and requested a refund for the most damaged of the trees. Five days later Zero response not even an appology. I shall certanly not be buying from them again.

April 28, 2022
Unprompted review

Reply from Primrose

Hi, I'm sorry to hear about your experience. I have looked into this for you and can see my colleague has reached out to resolve this with you. - Caitlin

Review of BestHeating


Rated 3 out of 5 stars

Lovely product spoiled by shabby customer service.

I ordered 9 radiators with their valves at a cost of about £2500. When the radiators arrived the plumber noticed that the pipe trims were missing. I phoned the customer service line 3 times and in every case I was kept in a queue for over 20 minutes without response. Finally, I contacted the sales department instead, and got an answer within seconds! However, the employee (name of Imara) point-blank refused to listen my problem, do anything to help me or transfer me to anyone who could. I then wrote to the customer department through the company website, stating the problem and after 24 hours received a reply without any apology and a request for some photographs. I can see that this is going to drag on and can't afford to wait. The trims as such, are really inexpensive but the plumbers daily rate isn't, so I have decided to cut my loses and source the trims elsewhere so the plumber can finish the job within his contracted time.

Considering how simply this problem could have been resolved, it's a great shame Best Heating had to leave me with such a sour taste in my mouth. I'm pretty unlikely, at the next stage of our renovations, to use them again!

October 23, 2019
Unprompted review

Reply from BestHeating

Good Afternoon,

Thank you for your Trust Pilot review,

I do apologise for the issues that you have had with your order, I can confirm that I have tried to call you but unfortunately there was no answer.

I will call back at a later date.

Please accept our sincere apologies for the issue caused.

** Update 5th November **

We are still trying to contact you directly by telephone, which does not connect, and by email. Unfortunately we have not received a response to our call attempts or email.

Please can we kindly ask for you to contact us when possible, so we can resolve this for you.

Many thanks.

Kind Regards
Gemma and Lauren-Emma
BestHeating