epicooler product purchase ,shipping and support experience
Phone customer support is more helpful than Email support. The shipping process needs work. Status of product during shipping needs work. No one could provide status and instead of it taking up to 12 days it took over 30. I was passed around to at least two reps and I had to repeat my problem. This is not good when we have computers that can take very good notes. Even with A.I. Finally, the product did not perform as advertised or expected for my family. Lets see how the refund process goes.