Seyhan Ali-cenap

Item ordered 26th August showed expected delivery 29th August to 2nd September today is 5th September and still no sign of my order almost 2 weeks after order was placed. Cannot contact customer service as keep being directed to AI responses and have been in contact with AI 3 times to be told someone would reach out within 24 hours each time. Finally received a generic response on the 4th sept stating it’s 48 hours from when Royal Mail scan the item into their network. Didn’t offer to check or chase up no empathy and no compensation or reassurance offered by company, overall very poor experience.

Amazing seller, quality items at brilliant prices. My first time purchasing from infinity collectibles and definitely won’t be my last. Cannot recommend these guys enough. Thanks a million 🙏🏼

Seller advertised one thing but sent something completely different. Seller then requested a return when I raised a dispute but at the expense of me paying postage which apparently is Vinteds policy. So false advertising is encouraged by this clown of a company. Absolutely disgusted. Long story short lost £3 and got nothing for it whilst seller got their item back. Use EBay instead.

I cannot stand this company!
absolute nightmare trying to contact anybody. they have gone all out with the AI, chatbots, telephones are even AI.
Driver ADEBAYO from ELTHAM LONDON got a parking fine for parking his vehicle in a private car park. at first we felt extremely bad for him, got in touch with building manager to try to appeal the ticket and spent a number of hours trying to help him even though the signs are quite clear! he has now taken it upon himself to "blacklist" our building and is purposefully not delivering to us because he did not get the outcome he wanted with his parking fine. instead he takes pictures of the parcels on the floor inside his car and marks it down on the system that he couldnt find the address. So what does Evri do ask me for more details, when address is correct and he has delivered here on numerous occasions. They wont accept emails because you have to be on an approved contacts list, and EZRA the AI is absolutely useless! if i could control this i would pick to never have a delivery by these cowboys again! absolutely pathetic and unprofessional.

What has happened to Amazon prime?
This service used to be seamless and recently it’s been nothing but disappointment. They take my money charge extra for same day delivery and then hold on to the cash to improve their cash flow blaming their system for not being able to cancel an order and instead suggesting that my money is safe with them. There is no formal complaint process. The same guys who are unable to resolve the issue simply tell you we will raise a complaint and then the rest is down to you to arrange a return take time out of your day to visit a post office and chase Amazon to get back what is rightfully yours. Manager Abir then tells me to wait whilst he reads through the transcript 21 minutes later leaves the chat without saying a word and then I’m connected to a supervisor Naiya who says they have issued a refund to the original payment method and then disconnects the chat also.
Never thought I’d see the day where Amazon prime would cheat people out of their money and offer such a sloppy unprofessional customer experience. The customer service received in most cases is abysmal. Feel completely violated and disrespected. Shame on you Amazon prime!

For such a big club with a brand to uphold in appalled at the level of customer service.
Now I know why the club is so wealthy, because they do not care about customer service and con people out of their money. Over promising and under delivering.
Will not be buying from the Chelsea megastore again. Item took 2 weeks to arrive when page stated 5 days and then when it arrived the naming convention was wrong and the size was 3 sizes too big. I get mistakes happen, but it was the way my query was handled when I called the customer service team.
If you get anything other than oh sorry we will look into it and get back to you (fobbing you off basically) then please make it known.
Waste of time and money but a big win for the cash flow of CFC
Criminals - and to think I wanted to buy from here! Definitely taken a dent in your credibility.
Appalling and embarrassing.

Portfolio payroll is not just an agency it is a life Journey!
Roll back to 2012 and i receive a call from Barrie W.
We discuss my very first professional role after graduating. Starting off as a payroll junior the team at Portfolio payroll have helped support and prepare me for the management and analytical work i carry out today.
Barrie provides an exceptional service and the experience could not be more genuine.
His knowledge and expertise in his field is remarkable and really goes over and beyond to understand the requirements of both the business and the individuals, carefully matching the needs of both. I mentioned i wanted somewhere that would suit my personality and low and behold, i found myself in an office with a games room, pool tables, cinema screens, table tennis tables plus much more!
so nothing is impossible for the team at Portfolio!
I cannot thank Barrie and the team enough for everything they have done and continue to do for us all.
would definitely recommend and definitely use again... and again... and again....
if you are reading this and it sounds too good to be true, just get yourself down to their offices and discuss with him over a game of table tennis!
P.S he is really good at this too!
Thanks a mill Barrie and the team at Portfolio.

They advertise that they price match.

Well no that’s a lie,
They offer 2 years warranty, so you must also find somewhere cheaper that offers two year warranty in order for them to match, given the fact standard warranty is for a year.

Buy from first Canary Wharf they are cheaper and customer service knows how to rest customers.

I ordered an iPhone x for £640 a few hours later I received a refund because the merchant did not have the phone in stock. I then re ordered from another merchant for £700 a week after my account was debited, I received an email to say I was being issued another refund because this merchant was also unable to source the stock.
it would therefore seem to me that this website advertises items that it may not hold in its inventory. slightly cheaper in price than other sites but the time taken by far outweighs the cost saving