Mrs Florence Storey

Lovely customer service from Jordan at Towcester.

We had a good stay at Hotiday Palermo Agostino, however, the communication between Hotiday and Vito who was supposed to be told about our late arrival (1.30/2 am) was very poor. Vito told us that he was not told about it and it was only by luck that he was at the appartment when we arrived. He took him a while to answer our call to let us in the room...Also, it was very confusing to be told by Hotiday to go to the 'Abali Gran Sultanato' because we booked using booking.com to stay at the Hotiday Palermo Agostino. The communication and the instructions to get to our room were very disappointing.

I rang V4 customer service about a question on my bill about an Express assurance. Arpa, the account representative, clearly explained the benefits of that Assurance. When I asked about any cost reduction on my total bill (I have V4 Broadband and a SIM only contract for my mobile phone), he patiently checked what he could do to offer reductions and he listened to me when I said that I didn't want to extend my contract. He managed to give me some small but appreciated discounts without extending my contract.

Good value lenses and superfast delivery! I'm impressed!

I’m a loyal customer to La Redoute which always sends purchase items in a timely manner, rarely disappoint in quality and whenever products need to be returned it’s always simple and refund happens quickly.

I've used C19 testing 4 times now. The service has been very reliable so far for the lateral flow tests results.

I'm pleased once again with the delivered product and quality of the service.