Paul Yeomans

After putting in my last complaint, i was contacted by a member of the complaints team on here saying that they tried to call me which they had. However when a member of the complaints team actually spoke to me on the phone, they told me there has been no progress with my complaint. The staff member then told me they will now submit the same complaint request again. I genuinely can’t catch my breath with how poor the customer service is with this company. I understand if this was my fault that I’ve missed a payment but when their own staff tell me that they have issues with NatWest bank but they don’t inform me as the customer, I think that’s pretty poor on their part. To then put late markers on my credit history and not remove them is terrible!

They put missed payment markers on your credit file. But don’t tell you until afterwards that its because certain bank accounts don't work with ID mobile system! I then complained, nothing dealt with and after requesting a copy of what had been logged for my complaint, they never sent it. I wish id never signed up with this sham of a company and would not advise anyone else to either!!

Purchased the item on Tuesday tracking said delivery on Friday. Nothing turned up so i then ring DHL to be told that it’s still sat at East Midlands Airport unable to be released and won’t get any updates until Monday. Wish I just ordered from a UK company as I am now left with no items and no expected delivery date whatsoever.

Brought a Kegerator and after being used twice it broke and now fails to get cold. Its only 9 months old! Have now been told we will have to pay our own engineer to look at it and they will provide any replacement parts needed. This is after it has taken over a week for them to even reply!! There is no phone support and you have to whatsapp videos to them where they then reply in German!! Really would never touch this company again and recommend other don't either!

Issued me with a home mini which initially worked, but now fails to connect. Have rung up on 3 separate occasions to resolve the issue and i have been fobbed off each time. Last call told me they’d have to refer the matter to another team to see I'm eligible for a replacement. Ive never heard back from them since! Poor customer service and cant recommend them based on my experience!

Terrible provider. Cancelled contract, returned phone back in November. Tell me at end of December they never received it back and i now owe 2 months payments and cancellation fee of over £600. No longer have proof of postage from nearly 2 months ago. Rang complaints team on 31st December, they told me they still hadn't got a reply back from their own warehouse team 2 weeks after emailing them. Thats their own internal teams not replying to each other! In the meantime they have issued a debt collection company to collect the 2 months payments and shown it as a missed payment on my credit report!!
Absolute joke of a company and wouldn't recommend to anyone!

Amazing bit of kit. So much more economical than using the heater that came with my hot tub. Also means you don’t have to keep the hot tub heater running all the time, just plug this in and with an hour you’ve got a hot tub ready to use. Customer service and help with any issues is fantastic and I’ve already recommended the product to other people based on my experience. I also used it to heat my kids swimming pool to take the edge off the temperature in the summer and they loved it.

Took out a broadband contract several weeks back and arranged installation the day after i returned from holiday and when i was on leave so it could all be sorted that day. City Fibre engineers turn up and said they cannot install it because where they wanted to install it was not accessible. However, they said they were quiet at the moment, so if i contacted Vodafone, there should be no reason why i couldn't get an engineer back the next day to do the install. I then ring Vodafone, only to be told by them that i would have to wait 7 days for someone to be able to re-attend and complete the install! Why are City Fibre and Vodafone giving such conflicting information? I also re-read the install guide and it says "Think about where you would like your connection to enter". So i don't understand why it had to enter my property in the location that was not accessible? Poor customer service and has led me to cancel my contract and have to look for an alternative option due to working from home and not being able to manage without the internet on Monday when i return to work!!

Avoid or make sure you check your junk emails every day just incase they message you!!!

Booked holiday online in Jan 2024. In April 2024 they changed the flight details, sent an email that i didn't pick up and 7 days later they automatically accept the changes for me. No app notification and the app still shows ‘no measages’ or no ‘trip changes’!!

When i noticed the changed flights it meant i had lost a whole day of my holiday due to the new flight times!!! When i contacted them there was nothing they could do but tell me i could fly from another airport with no fee to change this. I then ring up later that same day to accept their offer, only to be told the staff member in the morning got it wrong and i would be charged £1500 to change the flights!! They weren't bothered their staff member gave wrong information.

Really poor experience that means i would never use TUI again and will stick to Easy Jet who i have used many times with not one issue.

Spoke to Joanne today. Very professional and empathetic. Provided all the information i required and answered all my questions. Definitely recommend to anyone looking for proffesional and knowledgable service.

Took out a policy, they rung me to check all the details of the policy, confirmed all was ok and documents sent out. I then get a message 6 days later to say there was a claim missing and i now owe a further £35 in administration fees even though it made no difference to the premium paid and they had already gone through my details on the phone 6 days earlier! Disgusting that they have used this as an easy way for them to make more money! Would never recommend this company to anyone!!

Took out a policy with staysure and needed to make a claim. They refer you to Davies Group who are appalling. Getting them to respond to claim submissions/questions takes forever and 2 months to respond when i submitted a complaint. The time it took them to reply resulted in me only receiving half of my insurance claim amount. I would advise looking at other companies and avoid having to make a claim with Davies Group.

Getting them to respond to claim submissions/questions takes forever and 2 months to respond when i submitted a complaint. The time it took them to reply resulted in me only receiving half of my insurance claim amount. I would advise looking at other companies and avoid this one.

Don’t waste your time searching for a holiday with this provider. Gentleman on the phone asked me how much I wanted to spend on the holiday per couple which I told him was £2000. We are already had quotes of £1700 and £1800 through love holidays. After 10 to 15 minutes on the phone and him giving me some hotels to look at, we eventually agreed on a hotel, however he then came back to me with a price of £2379 per couple! When I said that is no good as my budget was £2000, he proceeded to tell me that I’m going at a very busy time and prices are higher! Completely wasted my time entertaining the call when he could not provide a competitive quote.

Avoid using this company due to the delivery courier they use to ship their items. Evri lose parcels repeatedly. My return never got back to Wiggle and was told by them that I had to wait 15 days before I could do anything. Contacted them on the 15th day, only to be told I now have to wait a further three days while they contact Evri to try and find out where it is! Completely unacceptable that anyone should be made to wait that long, and all because of the courier not getting the parcel back to Wiggle. I won’t be using Wiggle again purely because of their use of Evri!! 6254851464

Delivery driver liam @scs j2d distribution centre and delievery crew Brandon & alex were great. They called in advance so i knew when they would be arriving and left the sofas in the room exactly where i wanted.