Mdunnac

Following my last review delighted to share now scoring 5 stars. Products as excellent as ever and now shipping to Europe was efficient and very fast. Our parcel arrived in a few days from ordering. Thank you. Great job guys!

We love the products and that is why we have placed several repeat orders! Based on the products would give them a 5 score but unfortunately the shipping is just super slow, the tracking not good. I guess this is because it is coming to mainland Europe. Also the package it arrives in is very poor quality and often damaged in transit. I would encourage the guys to revisit their overseas shipping and perhaps place in more robust packaging. Other shipments we get from the UK are much faster so I think it is the shipper they are using rather than the process.

GANT used to be my go to brand but for several years now have bought very little from them. Two key reasons for this, firstly quality not what it used to be and the quality/price ratio no longer merits going for this brand. Fine to pay more if something really lasts. The other reason is the styles. It has all become a bit stale and boring. Chinos are chinos but rarely do you see a detail twist that says this is Gant. Same applies to most of their range. I could tell you without looking what their range is carrying this year since it never really changes. Simply sticking a GANT logo on the front of a hoodie does not make it very exciting. Look what Lacoste have managed to do with keeping their designs fresh but the logo/brand still very clear. Personally I shop more and more at Eden Park. Great quality and innovative design ideas. I hope GANT find their way again since sad to see a great brand quietly slip away.

First time ordering with Oddballs and whilst delivery was difficult to track and super slow (to France) am happy with the products received (good quality material) and love the fact it promotes a good cause! One issue which is not good however is many of the labels have an edge to them and the stitching is rough meaning it scratches in the lower back. This is something to fix please since super irritating and looks like will probably have to unstitch and remove labels myself to resolve. Particularly noticeable since varies with some products where fine but others very evident, so suggest a quality issue. Hope you can try to fix this since otherwise score would have been a 5! Oh and promised free gift of bobble hat for quantity of order never included in package.

Having been a loyal customer for quite a few years now I feel they do not show value to repeat customers, particularly if I compare to Eden Park, Lacoste and Charles Tyrwhitt. These brands send plenty of emails, but with meaningful deals and discount promotions. Some also reward points that can be used for discounts. Whilst Mr Marvis send plenty of emails they never appear to reward loyalty. They just keep pushing new lines. Most recently over Easter they encouraged customers to find an E-Moji on their website to qualify for a discount voucher. Fun enough idea but I wonder how many customers found the elusive emoji. I tried but just got frustrated and would have preferred they send a real discount/promotion rather than waste my time. I cannot remember ever getting exclusive pre sale opps or special one off discount vouchers as other brands do for loyalty. Was on the point of spending another €250+ with them but abandoned the basket since feel they could do more for those repeat customers that truly like the brand and have supported from the early days. I want to feel my repeat business is appreciated. Also feel the expansion into new lines is getting a bit boring. The common theme of neutral and simple does not work for every clothing item. Eden Park and Lacoste produce interesting polo shirts alongside more basic designs. Time for Mr Marvis to perhaps think a little more out of the box? Whilst have never been disappointed on their quality at least other brands reward my repeat business but unfortunately on the latter I feel Mr Marvis increasingly out of step with the retail market. I hope they reflect how they can keep customers loyal since their price point is not the most competitive even if quality good. UPDATE: Whilst the answer below was prompt with nice words I received discount and promotion offers from Gant, Lacoste, Eden Park & Charles Tyrwhitt in the same two days and spent over €450 with these brands. In the meantime Mr Marvis continue to send publicity plugs for their products but yet to see any recognition for all the business given to them over the years! I look forward to seeing the words below put into action and in the meantime happy to take my repeat business elsewhere where clearly more valued.

Je suis très déçu par votre service. Vous proposez à vos clients de payer un supplément pour une livraison rapide, ce que j’ai fait, mais vous ne respectez pas cet engagement. Quant à votre service client, il est totalement inutile : ni aimable, ni serviable

After Initially writing a good review on my shipment of 7 standard cardboard moving boxes (24 x 18 x 18”) from Texas to Idaho had to revisit my initial positive feedback since nearly two weeks after delivery they dumped extra charges on me for weight. When raised with customer service they hid behind excuse that these are their standard terms & conditions and sometimes it takes time to get an accurate final weight! They also passed the responsibility to their courier. Be very cautious that you get clinically exact weight estimates in your quote since this left a nasty surprise! I understand and can accept the weight implications if flying items but considering these went by ground transport it is a bit cheeky on their part (particularly so long after delivery) to revert with new charges and for me turned what was initially a good experience into one where I felt conned by the small print. This weight risk element of their service is not clearly enough explained when ordering and leaves a bitter taste. Make sure you check this point carefully to avoid the risk of unexpected hidden charges post delivery. The old saying applies; Buyer beware! UPDATE -Just to share that Darren Johnston did reach out to me and followed up to in fact reimburse me for the extra charge. He did an excellent job in restoring my confidence in the Send my Bag team. Given how they have handled this case it is clear that they have a strong customer focus and on this basis happy to amend my score since would be happy to use them again.

Bought from their Paris showroom online. First parcel of 3 items with two items requiring to be returned since their necklaces are so super short to almost be chokers. Cost of return to buyer which is way out of sync with most e-commerce businesses. Given my wife really likes the brand ordered a second necklace again from Paris store online and this time poor finishing and the clasp keeps opening with risk it will fall off. So now a second return. Not sure what all the hype is about this brand since my experience so far is nothing special and return policy lousy.

Excellent customer service by Jimmy at Europcar Lille (Villeneuve Dascq) where rented a van for one day. Very professional and fast service and he went out of his way to deliver excellent customer service. A real asset to Europcar brand image.

I used Catawiki for the first time in February and was very satisfied so decided to make a second purchase. I bid on a WW2 German photo album but 24 hrs before auction closed I was advised by some german speakers that the text written in the album looked suspicious and they questioned the authenticity. This made me wonder if someone had written in the text later. I immediately wrote to Catawiki expressing my concern since my bid was in the lead and I was concerned that the item may not be authentic and as described. They took 24 hrs to reply and when they did the auction had closed and my bid was the winning one. They told me they could do nothing. Not accepting this I wrote back again and asked for confirmation again that they could vouch for the authenticity of the item. This time a supervisor replied saying the onus was on me to prove the item was not authentic and I should pay for the winning bid! Really advise everyone to be cautious since looks like they really do not care about the authenticity of items sold and as many others have written only interested in collecting fees. I am still waiting for a proper solution and really no idea where we go from here. Doubt would use them again since this really puts into question the so called expert side of the site when they cannot properly address a legitimate concern on authenticity.

On 20/12 chose Vinatis for the first time since looked reliable and they were still proposing Christmas delivery. Paid over £71 including shipping with UPS at £8.77 for two bottles of wine as a gift for friends. On the 22/12 they advise delays. By the 26th no update on delivery so wrote to them saying they should not offer false delivery undertakings and charge people for UPS delivery service which they fail to honour. Requested shipping refund. Several exchanges later they now tell us 29th delivery...who knows and they have advised no refund on shipping since no issues with package and this is their normal service! 8 days since order placed and still none the wiser as to when they will deliver. Covid aside they should focus on customer service which by our experience is non existent, not even a single commercial gesture! First and last time for us and will be taking our business elsewhere.

Truly the worst removal company we have ever dealt with! Just moved from Singapore with Allied Pickfords to UK and this box is not big enough to list all the problems we have experienced. Senior management team (if we can find them will be hearing from us) Miscalculated volume, failure to meet planned shipping deadlines, failure to field enough crew to load, packing until midnight to catch up, ridiculous space management resulting in 97 boxes being put into groupage. Appalling customer service, tried to hoist additional charges, right arm does not know what left arm doing. Incompetent staff, poor paperwork, and here we sit awaiting the last delivery with key household items missing, eg hoover, toaster, glasses, kids school items. We have moved all over the world and would not recommend these guys if they were free! Take the glossy brochure and bin it since the sales pitch is far from the reality. Our most stressful move ever and seriously considering to employ a lawyer to sue for breach of contract.