Very bad client service
I am a frequent user of EUROSTAR for my traveling from Amsterdam to AIX TGV. The first part to Paris is through EUROSTAR and the second part is through SNCF. I booked and paid the trip through EUROSTAR so for me this is my main contractor. Like a travel agency.
My last journey on the 28th of may from AIX TGV to Amsterdam we had in AIX TGV a delay of more then 2 hours due to technical problems.
So I tried to make a request for compensation for the delay, wich is according to EUROSTAR rules. Through their website it is almost impossible to file a claim. So after hours I tried it through customer service. But at EUROSTAR they say that they can not help me and they re-directed me to SNCF. I find this ridiculous because I booked the journey at EUROSTAR. By the way the customer service person was very friendly and really wanted to help me. But was restricted by their internal procedures.
Meanwhile I contacted SNCF and everything went smooth. No hassle at all. They apologized for the inconvenience and offering me an extra discount for my next trip.
So my advice:
If you travel to France from Holland or back: Take the train to Brussels Midi by NS intercity direct and from there get on the TGV SNCF. By the way it's cheaper and almost the same time.
And to EUROSTAR don't sell tickets you can not support.