United Kingdom
Review of Nobody's Child
I had some issues with an item that became faulty and also a refund that hadn’t been processed, which appeared was my fault. My customer care advisor sorted everything for me. Arranging the return and investigating what had gone wrong with my return and processing the refund I needed. Really happy with the service I received.
Review of Boux Avenue Limited
I’ve had some amazing pyjamas from Boux Avenue but these just weren’t a great fit at all. The bottoms were too big and the top too small. I could hardly get my arms down the sleeves, they were very tight and the front was way too low! I even had a little giggle to myself, everything was on show!!! I wanted to love them but sadly nothing was right about them. Getting a bigger size would just make the bottoms even bigger so sadly had to return.
Great service as always though…problem free!
Reply from Boux Avenue Limited
Good Morning Emily.
I hope you had a lovely weekend!
Thank you for taking the time to share your experience with us here at Boux Avenue.
We are really sorry to hear that the fit of the pyjamas didn’t work out as expected, but we are glad to hear that the service you received was problem-free. We completely understand how important fit and comfort are when it comes to sleepwear and we appreciate you letting us know about your experience.
We take your feedback on board and will certainly look into improving our sizing to offer a better fit for all our customers in the future. It is always our goal to make sure every product you purchase from us feels just right, so we truly appreciate your input.
Thank you again for your review and for your continued support of Boux Avenue. We hope to have the chance to offer you a better fit next time!
Wishing you a wonderful day!
Sara - Customer Relations Executive
Boux Avenue
Review of Yodel by InPost
Speedy next day express delivery as promised, very happy!
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of tastecard
It’s so easy to use and you get such amazing discounts!! It really makes a difference to your bill. I love that it can identify your location and give you places close to you! We make a decision based on that to decide where to go. I mean 2 for one, 20% off and more…it’s a win win!
Reply from tastecard
Thank you for sharing your feedback with us Emily, it's wonderful to know we're on the right track and our members are making fantastic savings!
Review of Yodel by InPost
Parcel left with a neighbour as we weren’t in…perfect! There’s nothing worse than trying to rearrange a delivery when you work, it’s so difficult! Thank you!
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Waggel
Unfortunately we had to make a claim but the team at Waggel made it so easy! We had to input some details online and that was it, the team took over. We had regular updates and lovely messages of support for our very poorly dog. The claim was hassle free and was dealt with quickly and efficiently! We were really impressed and very grateful. It meant we could focus on getting our dog well again. I am concerned about what will happen to our premiums next year but hey we’ll see…!
Review of The Letter Arty
Amazing design and quality. Very happy with my purchase, would recommend and would definitely buy from again.
Review of Oasisfashion
Samantha on Twitter customer service was fab, sorted out my query and my purchase was made! Happy customer.
Reply from Oasisfashion
Hi Emily,
Thanks so much for your positive feedback. Have an amazing week!
Thanks,
Hakim
Review of Sofology
Our order was cancelled the day before delivery, no explanation, now stuck on hold trying to get through to speak to someone!!!
I’m still getting notifications saying ‘enjoy your new sofa’...and ‘Yay, your new sofa is coming tomorrow’. I’m honestly stuck for words. It’s really unacceptable!
The sofa is for my father... he is 73 and having to sit on beach chairs in absence of this sofa which we were promised on time. One of the reasons why we ordered it. Fingers crossed for the second delivery attempt...I can’t say I’m filled with much hope at the moment. Fingers crossed.
Review of QWERKITY
Ordered 2 pairs of fun ‘sneaker’ slippers for my husband and son. They arrived really quickly...so far so good!
Unfortunately my husband had his pair on for less than an hour before they were falling apart. It was Christmas Day! So disappointed.
I emailed them and they offered to replace them but...you’ve guessed it...they’d gone in the sale!!! I had to ask for the difference in price back, this was not offered. Over a week later, still no slippers. I emailed again. This time I was told that unfortunately the new slippers request hadn’t been actioned and they were now obsolete!!! Marvellous. They said they would refund my money, well I wouldn’t expect anything less! Not impressed. My first time using Qwerkity and certainly my last...!
Review of Superdry
Fast delivery, great quality items...even better at sale cost! Wil definately be ordering again in the near future!
Review of Sofology
With the help of the lovely Sue from the Lincoln store we have two fab new sofas on their way to us next week! We really liked the 'no pressure to buy' environment in Sofology. We were able to browse in peace and go away to decide if the sofas were right for us and our home...we decided they were and went back the following week to purchase them. We were lucky enough to find Sue again to complete the purchase for us. She was very professional and friendly, she gave us all the information we needed to care and look after our new sofas. We're very happy customers. I'd highly recommend this store to family and friends.