Be careful! Cancelling your membership is near impossible
Dan and Travis, why do you make it a difficult process for members to cancel their membership? It's disappointing! I had initially given a 5-star review after attending the Nail the Niche workshop because that was valuable. However, I've not really gotten much value because there are almost 100 videos to watch just to get through the modules and I'll be honest most of what I've gone through haven't moved the needle for me. The most frustrating thing is I bought a low-ticket item and was automatically subscribed to a monthly recurring membership (which I didn't mind) but I've not gotten much value from it but now it seems I've been locked into the membership. I have tried to cancel and its been a nightmare experience. There is no cancellation button and I have had to answer multiple questions just to then be sent to a google form to fill and still no confirmation of my cancellation. Now, only to find out that they're still taking out the subscription fees from my account. I am trying to request a refund and for my cancellation to be confirmed and even this process is not straightforward and its like going down a rabbit hole. It's frustrating! It's not about the fee, it's the principle of not extorting people. Why do you have to make it very difficult for members to cancel?
Reply from Social Boom