Gareth

Great service, shipped the same day . I will be using Simplace again. Product availability, service, packaging & communication, 5 Stars.

Truly a great company that values its customers and takes pride in developing what is in my mind the best SimRacing products available.
I’ve bought many items from them and honestly won’t choose anyone else.
Trust has been built by their dedication to my needs and that is absolutely priceless.

My delivery was made to the wrong address and left there unattended by the driver, he even took a photo of it, Ha. It had a different name and delivery address on the packet. So my very expensive item that was shipped overnight at a premium was left unattended in a warehouse doorway.... & So, after waiting all morning for a delivery that didnt arrive i had to spend 30 mins on a call to chase up their failure and then drive to an industrial estate to collect the item myself.
So what was supposed to be a morning off work for two hour delivery window turned out to be me losing a full days pay and driving to collect a parcel.
In summary, APC has created an unhappy customer an unhappy boss and me to lose money. Zero stars, absolutely terrible.

Can I start by saying I have grown to love Sport Pursuit, the products they purchase for resale are always high end makes with good quality fabrics and construction. I have been a customer for over 5 years now and use their app all the time to see the latest gear they’ve got.
I have made many purchases large and small, for my own personal use and presents for others. I’ve never received the wrong size or colour and have always received it on or usually before the date I’ve been told to expect it.
I have had a couple of issues with regard to a 3rd party courier (yodel) failing to deliver an item.
Sport Pursuit has not only took total responsibility for it but they even gave me the option of a full instant refund or to send the item again.
They genuinely put the customer above everything else and I have the ultimate confidence in them.
You can phone them or email them and in both cases I’ve had responses straight away from an amazing team of customer service agents, most recently ‘Richard’.
Thank you for being a great company. I’m so happy with these guys as you probably tell.
This review is based on years of consistently great service. Oh, did I mention they have the best prices on the internet, that aside I’d be happy to pay full price just for the service these guys provide. In a sea of depressingly bad companies these guys are my lighthouse.
I’m not affiliated in any way with sport Pursuit (read the above back and it sounds like a sponsored review lol) I’m just an outdoor sports instructor that uses their service.

I have ongoing issues with Zavvi.com,
They advertised a high end product for sale and sent me the basic model.
But here's where the problems start....They operate a very basic customer service department not contactable directly by phone or email (it involves signing into you're Zavvi acc) so you can't reply to any of there emails, you have to sign into your Zavvi account tab through to contact us, select why contact and generally mess about for 5 mins in order to send anything.
I have sent them fifteen different emails over the past 2 weeks having to explain each and every time the same thing to 15 different members of staff. Each telling me to send a screen shot of my order into A different email address for thehutgroup and email them back through my acc and the basic 'contact us' tab which obviously doesn't allow attached photos or screenshots.
Once I send this screenshot to the above address and email them back from my acc on Zavvi 24 hours later I get a different agent denying receipt and requesting the same thing, and so it goes on and on,. This company factors it's profit above that of customer service made glaringly obvious by the penny pinching on there operations.
Zavvi.com is without doubt the worst company I have ever had the misfortune to deal with AVOID.

Massive product range and huge reductions in sales... The best thing in my experience about chain reaction is their after sales service a great company that values customers.