Silvia P.

I have been a costumer for many years and I find Starling Bank reliable, easy to deal with, and offering quite good deals for investing my money. The security levels are the highest I have ever seen, the app is easy and intuitive to use, they offer a double account with Euros if you need, the chat is available 24/7 and I have never felt rushed or misunderstood. I have just opened a business account too and the process was straightforward. I would recommend it to anyone.

I have just subscribed 3 plans for 3 different appliances, I have received a link straight away to signing in on the personal account but there is nothing I can see as the page comes back with an error. Also, I asked for information by post when I signed in the plan and I haven't received anything yet. Do I have the right to know what I signed for?

I bought 3 appliances from AO.com
Delivery and installation were ok. I chose the free delivery so I expected delivery from 7am however twice the drives failed to call me on my phone and called the backup number. Installing the dishwasher, they left and there was a leak under the sink as they didn't screw the pipe tight enough - again, never mind, husband fixed it... On the last item I bought, the washing machine, I asked for a price match. Be aware!!! They say they will match with any other retailer but this isn't true. They do not match with Amazon as it's a third part seller. They won't even match with the seller who sells on Amazon if not in their list!
When I called I was said "there is a list of seller on the website". There isn't.
So, once my AO Five Star account expire I won't bother myself to renew it. Or to buy again from them, probably...

EDIT: after writing this comment, a costumer representative has contacted me to rectify the situation and they offered me the right price match. They also apologised for the inconvenience caused either with the previous issues.

nothing to complain, pack was handled to me personally, driver waited the right time and was gentle and with good manners

I booked a routine eye test in the Swiss Cottage shop. All the staff was welcoming and guided me during the visit in the shop, then I have been advised to change my lens as my left eye improved but I didn't feel pushed to do it. Anyway I wanted some sun glasses so the optician showed all the options and I ended up choosing 2 new glasses (2 pairs at a fix price). I had my test done on Friday and the new glasses where ready on Monday! Incredibly fast and realable service. This is the 3rd check I do with them, absolutely satisfied with the service. I will carry on going with my all family.

The items arrived in excellent condition, was carefully packed and wrapped with paper, it took only a couple of days to be delivered. Excellent service from Lakeland. I ordered a tap aerator water saving, it comes with different adapters, the description on the website match with what I found in the box.