Customer

70 days since they received my return parcel of coolers for full refund.
No refund yet so apologies for delay have worn thin.

Cannot give any stars to this company and the word scam keeps springing to mind
.

Not satisfied with cooling effect.Asked for refund. Was asked to accept % value refunds but declined all and reinforced need for full amount £162. Got agreement to return. Package arrived and tracked to requested address in Dunstable on 14th July. Tracking info confirmed to Airabreeze. Advised refund should be 5-7 days but be patient. it is now 3 weeks and no refund yet. 5 different people people have responded to my request for payment and confirmation but same response, polite but no progress. One person was still at start point and not even checked tracking.
No way to treat any customer never mind 83 year old pensioner with disabilities.
I cannot recommend this company
It is beginning to feel like a disgusting scam.


I have since this review been advised that the refund system has broken down. More polite apologies for delay. No estimated date for refund so no progress.

The location and cleanliness of Marloes Court Farm are outstanding. Holiday cottages as a company are very helpful and professional.

I did not have to wait for a response to my call. I am a returning customer and neede clarification of the tattoo I have signed up to.
Anita answered all of my queries on a clear concise way which I now understand. I previously could not find my answers on the app maybe because I am 82 years old and brain is not functioning as well these days. Anita did not know this and she made sure I knew and understood all my questions.
I found it frustrating that I could not get advice at weekends bu thank you Anita

Mozama was very helpful and sorted out my query and arranged a satisfactory solution

Very good service and information.
I knew exactly what to do and when.
Good concept to support charities.
Very pleased with my valuation and offer, beyond my expectation.

Excellent service and prompt delivery. Beers well packaged for transit.

KIrsty very helpful advising me about account and my options.

A very good cashback scheme. If you ensure you log in correctly and obtain the correct order details and invoice as you make transaction there is no problem, I have experienced very good service from Customer Service staff whenever I have had a query.

This my first experience of a cashback scheme I joined in.November and have been really pleased with the ease of use of the system and of course cashback earned. Complete Savings highly recommended.

Delivered a week before expected.
Price this time was exceptionally cheap.