Claire

Living in a rented flat my bed needed a bit of comfort and the Teddy topper is SO SOFT! 10/10 would recommend 👍 fits nicely under fitted sheet.

Great service from reception all the way through to aftercare for mole removal.

Spoke through all options with no pressure to pick anything there and then. Having had the previous experiences elsewhere with heavily inflated prices for just a consultation, it was nice to go somewhere more realistic and (for now) a free consultation.

Shout out to Dr Sana, would highly recommend! If you’re thinking about doing it, just do it and do it here!

Happy enough to take the money to set you up but have received our router (third party) and it says it needs to connect to a modem. Tried contacting them and no one seems to even know what is meant to be included. If I get an update ever then I’ll update on here but honestly save your money at this point and go somewhere else… please also note how they only reply to positive feedback on here.

Order got lost with Royal Mail, not feel good contacts fault at all. Deepanshu helped me very quickly and easily get my order dispatched again and it will be with me tomorrow! 10/10 Deepanshu!

We moved into our address two weeks ago today and were told everything should already be set up for us. We get there and now wifi router. We try and call that day but could not get through to someone.
I call someone the next day and they say they have sent one out to us and will be with us by Friday. Friday comes around and no router. We call again on Monday and the advisor tells us that the order couldn't be placed because the address was more than 25 characters long. The advisor re-orders us another box. We wait for this box to turn up and still nothing so we call again. The advisor tells me that they are going to re-reorder the boxes to be sent out last Wednesday and it is now the following Tuesday and again we have received nothing. They have offered to compensate us £13 for two weeks of wifi and this is all they can do. This whole time no tracking numbers through royal mail have been made available and the advisors have shown me that they can't do anything more than place the order and see very very basic information. The last advisor has been the most helpful but overall I have wracked up a huge data bill and very very dissapointed with no wifi in sight. As someone who works from home, I could not be more unhappy with Hyperoptic.

Update: It took 3 weeks and two days to come in the end. Customer service did their best in the end off of the back of this review but they are very restricted in what they could do. Once we finally received the box the set up was very easy and straightforward and they did credit our account for the weeks we didn’t have wifi so they have gained one more star. Highly stressful and time consuming but redeemed themselves slightly towards the end.

Delivered on time and flowers were beautiful, I’d only with they were slightly less bloomed so they’d last longer but still amazing!

Always excellent delivery times and the products are consistently what I ask for. Not had one bad experience!

Loved it! Was exactly what I expected and was delivered on time!