DK

Update: After contacting Localrent about this situation, they took matters in their own hands and diligently coordinated with the manager of the car rental to return our deposit back. They were very transparent with their communication with the car rental company. Kudos to Anna L. from Localrent Customer Service who updated me everyday with the status, explained how car rentals charge for deposits and assured me that their Quality control team is actively monitoring the services of the car rental to ensure that nobody else will go through the same thing. I fully recommend Localrent when renting cars locally. Their customer service is top notch! Thank you for resolving my issue and doing something to improve your partners.

Situation: We rented a car in Antalya through Localrent from Kim Rent A Car and was required to deposit 900€ to be paid in cash or charged through our credit card and will be refunded after 45 days. Now, more than 45 days later, the deposit hasn’t been returned and the car rental insists that they did.

I booked last February 16, 2024 from their website and received booking confirmation from Flighttix and from Delta Pax. I have no idea what Delta Pax is and why my booking is with them and not with the airline that I am flying with. Today, almost a month later, I checked my booking in the airline website and it could not be found. I contacted the airline and they said there was no booking under my name nor from the booking reference number. I sent a support request to Flighttix and EVERY TIME I received an automated message from MADDIE telling me that because I booked with a low cost airline, they cannot help me and proceed to close my ticket. I DID NOT BOOK FROM THE AIRLINE, I BOOKED FROM FLIGHTTIX! Therefore I should get the support I need from them. They don't even have a customer phone number to call.
Money was already deducted from my bank account. SOMEBODY PLEASE HELP OR I WILL FILE A COMPLAINT.

It has been a month now and still have not received my order, status is still in working. I have sent several chat and email follow ups but always get the automated response that it is Labor Day, same as all the other customers who wrote bad reviews. I also sent an email to support at stylevana dot com based on their responses here but also got the same automated message. If I do not get an update from my order, I will file a police complaint.

UPDATE: As you can see their reply to my review, it is an automated message. As I already mentioned I have already sent an email to the one they gave and same Labor day response! Clearly they are not really reading the reviews.

I have transferred twice now and received both money to my bank account in the Philippines really reliably fast with less fees.