United Kingdom
Review of Space 4 Time
We used space 4 time to send furniture for our new apartment excellent service from collection to delivery of goods in Portugal seamless process
Reply from Space 4 Time
Dear Linda,
Thank you for your kind feedback.
We’re delighted to hear that your move to Portugal was seamless from start to finish.
It was a pleasure assisting you.
Kind regards,
Space 4 Time Team
Review of Sofology
Purchased a new sofa just under £5000 delivered 8th December
Delivery guys noticed 2 feet weee missing from one part of the foot stool
Called customer service after holding for over 40 minutes to be told new feet would be sent
Replacement feet arrived incorrect feet
Called again to say 2 more feet were being shipped not sure this will resolve anything if the feet already received were small making the stool lower than the sofa
Advised customer service if they don’t fit then I will require an exchange of the foot stool she advised I cannot help you you need to speak to another department bring sent round in circles to no avail
Reply from Sofology
Hi Linda, we are so sorry to hear that your journey has been less than perfect. Please send an email to social.media.complaints@sofology.co.uk with your order details and the details of your complaint and we will take a look into this for you.
Review of Voy UK
Avoid at all costs
Only 1 out of 3 subscriptions were received
Reached out by phone and chat which I sat in for 3 hours with responses taking so long with no resolution at all
Currently £199 down and will not assist at all
Day light robbery take your money provide no goods and expect you to loose your money
Reply from Voy UK
Hello Linda,
Thank you for your review and feedback.
We are very sorry to hear that you only received part of your subscription. We will be looking at what happened and we will reach out to you, please share your details with us so that we can investigate further.
Best,
The Voy Team
Review of Debenhams
Returned goods refunds not received chased several times just keep saying they are being processed way over stated timeframe set out on website
3 weeks from receipt of return is not acceptable to refunds customers
Reply from Debenhams
UPDATE:
Hi Linda,
Really sorry to hear about your issues with your recent order.
I can see your items have been refunded and the funds should of hit your original payment method by the 20th of July.
Thank you and take care.
Rob
--------------------------------
Hello, Linda.
Thank you for taking the time to leave a review on your recent experience.
I'm sorry to hear you're still waiting for your returns to be sorted.
I'd like to look into this further for you, but I will need a few more details from you first.
Please could you reply to the message you will have received off Trustpilot requesting more information. I will require your order number and email address.
Thank you.
Harry
Review of glamlora.co.uk
Avoid st all costs received faulty item made contact provided vid evidence of faults told me to return at my own expense and I would be charged return fee which is actually unlawful on faulty goods
Avoid make it very difficult if you have an issue sign your order
Reply from glamlora.co.uk
Hi Linda,
We are deeply sorry for the distressing experience you’ve had with our product and customer service. Your feedback has highlighted significant shortcomings, and we take full responsibility for the frustration and disappointment we’ve caused.
Our intention is to provide flexible solutions that offer customers more choices, not to pressure or mislead. We sincerely apologize for any misunderstanding or manipulation you endured during the return process.
To move forward as quickly as possible,please kindly contact our customer service team at support@glamlora.com for updated solutions, we will do the best to resolve this to your satisfaction. Your happiness is our top priority, and we're committed to making this right for you.
Please accept our heartfelt apologies once again for all the trouble we've caused.
Best regards,
Glamlora Support Team
Review of mckinneycompetitions.com
Promote the competitions everywhere but always winners in Ireland unacceptable to sell tickets but only let Irish win
Reply from mckinneycompetitions.com
Hi,
We are based in Northern Ireland so therefore we have more customers from here, However we have had winners all over UK & Ireland and everyone has the same chance of winning!
Hope this clears thing up for you!
Kind regards,
McKinney Competitions
Review of Openreach
Lauren kept us updated by text for her arrival job was bigger than expected but Lauren worked tirelessly until the job was completed credit to the company
Review of Marks Electrical
Have an issue with an item purchased online called ME spoke with Amy what a waste of time talked over me told me if I wanted to try before I buy then should have gone to QVC no help what so ever also told me I cannot return
Steer clear
Reply from Marks Electrical
Good afternoon Linda,
We understand your frustration with your recent experience. It sounds like you encountered a difficult situation with a customer service representative.
We value your feedback and will use it to improve our customer service training and processes.
Kind Regards
Marks Electrical
Review of Marks Electrical
Fast efficient next day delivery kept up to date with delivery time frame and was delivered exactly on time
Reply from Marks Electrical
Thank you for your 5-star review! We're thrilled to hear that you were happy with the speed and efficiency of your delivery. We strive to provide our customers with a seamless experience, and your feedback is greatly appreciated.
Review of Piek Home
Reply from Piek Home
Dear Linda,
Thank you for your honest review.
Please note that shipments to the UK have a higher delivery time due to custom clearance and transport by ship. As stated on our website.
We looked into our DHL Dashboard and it seems that you parcel is unusually delayed.
Unfortunately we have no control over the delivery time of shipments once they are handed over to DHL.
We are sorry for any inconvenience that occured.
Kind Regards,
Piek Home Team
übersetzt aus dem Englischen:
Liebe Linda,
vielen Dank für Ihre ehrliche Bewertung.
Bitte beachten Sie, dass Sendungen nach Großbritannien aufgrund der Zollabfertigung und des Transports per Schiff eine längere Lieferzeit haben. Wie auf unserer Website angegeben.
Wir haben in unserem DHL Dashboard nachgesehen und es scheint, dass sich Ihr Paket ungewöhnlich verzögert.
Leider haben wir keinen Einfluss auf die Zustellzeit von Sendungen, sobald sie an DHL übergeben wurden.
Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen entstanden sind.
Mit freundlichen Grüßen,
Piek Home Team
Review of P&O Cruises
Currently on board and have to say this is like a sailing pontins holiday camp
Done many cruises but never with p&o and have to say wouldn’t do another
No personal touches very hectic unorganised system
No food choice if your vegetarian and no help when you advise reached out to guest services they were also very uninterested
Reply from P&O Cruises
Hi Linda, thank you for bringing your concerns to our attention. We are sorry to hear that the experience on board did not meet your expectations. As we’re sure you can appreciate, this is certainly not our intention and we sincerely regret that your enjoyment of the cruise was affected to such an extent. We're sorry to hear you were unhappy with the food choices for vegetarians - there are typically one or two options on the menu each day as a standard, with a number of dishes also available in the buffet restaurant. Nevertheless, we will be sure to pass on your feedback. Best wishes, Sophie M - Social Media Team.
Review of Laced
Online money claim only option to get a refund which has been done today my deadlock day I advised them
Goods not received been going on sine end November
Told claim opened with Royal Mail 5 th November takes 20 days then 30 days then they are chasing everyday blah blah blah still no resolution refund or goods
Order number 648059
Reply from Laced
Hi Linda,
I can see that your query claim has been resolved by Royal Mail today and a refund has been generated.
One of the team has been in touch to finalise the query with you today as agreed.
Thanks,
Laced Team
Review of Laced
Another day of being robbed will leave a negative review everyday till you stop being untruthful and refund me
have contacted you everyday you keep moving the goal post in order to not refund me this is theft and i will continue to leave bad reviews until my money is refunded
Reply from Laced
Hello Linda,
Thanks for your review and we are sorry there has been an issue with the delivery of your parcel.
I can see your items were delivered with a photo and GPS tracking by Royal Mail on the 22/11/23, however, you stated they were not there when you went to collect them.
An investigation has been raised with Royal Mail and I can see our team is chasing them regularly for an update. Once we have this update we will be able to resolve your query.
We apologise for the inconvenience caused.
Thanks,
Laced Team
Review of Laced
keep being fobbed off for a refund
having to chase all the time non receipt of goods keep saying Royal mail have not got back to them since early December total lies order number 648059 reported to trading standards
Reply from Laced
Hi Linda,
Thanks for your review and we are sorry there has been an issue with the delivery of your parcel.
I can see your items were delivered with a photo and GPS tracking by Royal Mail on the 22/11/23, however, you stated they were not there when you went to collect them.
An investigation has been raised with Royal Mail and I can see our team is chasing them regularly for an update. Once we have this update we will be able to resolve your query.
We apologise for the inconvenience caused.
Thanks,
Laced Team
Review of Laced
No parcel received left at my front door for all to see and stolen
Filled out affidavit now got to wait 4 weeks for a resolution
Reply from Laced
Hi Linda,
Thanks for your review. We are sorry to hear you have experienced issues with our courier.
Our customer experience team have been in touch and doing all we can to ensure we can give you an update on the investigation and resolve your query imminently.
Please reach out to help@laced.com, if you have any further questions in the meantime.
Thanks,
Laced Team
Review of Flowerssameday
Easy to use service keep you updated and delivered when advised just very expensive for what you get paid 35.00 for flowers that I would say are no more than £20? Wished I had just called a local florist and cut out the middleman