Mike griffiths

Excellent service and knowledge of sales personnel

I have been a customer for a while now I have been trying to get my points awarded to my account and they still haven’t got them on yet I ordered a few items that were substandard I contacted them and they asked for pictures of the said items now they are saying they don’t have them I then ordered items and I have sent them back as they were the wrong size this was a week ago and they still haven’t sent me the replacement items I have contacted customer service nearly every day for updates and I haven’t received anything yet and emails never get answered for days I would really discouraged anyone buying anything from this company as they don’t care about the customer and all they want is money for substandard items avoid

have been on a contact lens scheme and I have had corrective surgery on my eye I have had lenses that I want to return for a full refund and I have been told by the manager/ owner of the fort Kinnard branch that they will not refund me the full amount I paid for them so I really think that I should be refunded the full amount I will never be back to your company or store again I would avoid this company as it takes your money and does nothing to help customers I also found out that they work under the umbrella of Specsavers but the company doesn’t own the stores

Awful company I ordered cases of fizzy drinks and on receiving the order I noticed that they had only sent me two of each I had ordered but on the website it says buy two get one free on calling Iceland I spoke to an ignorant customer service team member he said I should have ordered three instead of two I said I had the deal and was not aware that I had to order an extra one for each type of drink I asked him if I could speak to the manager and he hung up on me disrespecting me as a customer

Poor service paid for Royal Mail delivery and was charged for delivery by dpd contacted company and was told nothing they could do then I get another email saying it was going to be late as it was it came two days later and one of the vape tanks were broken

Awful I placed an order with them and I contacted them within the six hours too inform them about my order and they said the item was being made and couldn’t be stopped I have been waiting for an response and refund with the company and as yet they are refusing to refund me my money I have contacted my credit card company to resolve this matter for me as I am getting no response from them please avoid this company

Another order delivered in one day amazing service and great prices

I was in the Midlothian store and had spent a lot of money In store I contacted the company through messenger asking why I didn’t get the free gift if you spent over an certain amount I spent over $120 on contacting them on messenger I feel they didn’t even care about my gift and I contacted them over a three day period and they haven’t responded back to me I am totally disgusted with this customer service and would advise you not to shop there

I have booked a cruise for October/2026 and to say I am disgusted with this company is an understatement we booked through a travel company not through the website and I have been treated like a second class citizen I complained about having two accounts that were not merged into one account I have contacted p and o about this and I was advised that they would get back to me within the 28 days as per Abta and atol and u haven’t heard anything from them so I called and was told the complaint had been closed I asked for a reason for this being closed and was advised that they didn’t know why this had been done I have emails to prove that this would be investigated and they would respond back to me within the 28 days this was to be a special cruise and as this has been scrapped by the company I am absolutely furious with them all the lies and promised reply has been all lies please avoid this company and go elsewhere for cruises I will be contacting the above authorities to raise a complaint save your money don’t do it I feel if they didn’t try and get this sorted I would be very sceptical of going because if this is how they treat new customers I would hate to see how they treat anyone

Ordered on a Sunday and had it delivered the next day

We ordered an leather sofa and electric recliner from this company it’s not even a year old and the transformer has packed in so went onto the website and filled out the form from there page that was yesterday 5/1/25 today I received an email saying they were wanting the account number for the order so trying to hurry things up I called them received an very unpleasant person she asked me for pictures of the chair the model number surely they would be able to find this out from our order the transformer makes a buzzing noise and the want a picture of the buzzing noise I know technology has moved on so quickly but really a picture of noise now having to wait on them getting back to me to see if they have the item in stock and if they do we have to wait 7/10 working days avoid this company at all costs now just had an update and surprise surprise there is a 12 week waiting time on this coming from china really avoid this company and save your money and go elsewhere

Warning light came on my wife’s car saying airbags and or seat belt pre tensioner has a fault called seafield Peugeot was advised the service desk staff member was in her own and was told to give my number which I did four and an half hours later I called and was told the phone lines were down so called head office and was told they could not take my complaint as my wife was not with me we’ll ARNOLD CLARK your company obviously doesn’t care for people’s safety and you should hang your head in shame avoid this company at all costs

I placed an order with this company over a week ago emailed them twice to find out were the order was and as yet they haven’t had the common decency to answer my emails poor customer service

Great prices and great delivery service

Great company great deals

Just an update on my previous review I emailed Chantelle with my contact details and no response from her been in touch with customer service support and spoke directly to an advisor he took all the details down I have been on the phone trying to contact him and was advised he would call me back after 5 attempts today still no response and I was in talks with the assistant area manager who contacted me last Friday told him all about the service that my son didn’t receive and he even spoke with my son in the Friday night he was advised that he would call him back after his car was fixed he didn’t I have left him several messages and txts over the last few days and absolutely nothing has been resolved I have found out the car should have a sports suspension coil fitted at the garage in Haddington that’s not all the locking wheel nut was damaged beyond repair as the person who did the botched job had over tightened the nut so much so they could not get the tyre off until they ordered another from bmw we have been inconveniently made out to be fools no responsibility has been taken by this disgusting company and out of pocket for the six journeys we had to make to the garage as we could not wait for it as they could not give us a time to pick it up please avoid this shoddy company and save money by going to a reputable repair company

My son had a coil spring fitted by this company in Haddington when he arrived to pick his car up he was told that two tyres were also fitted this was never discussed with him they put two Bridgestone on at £220 per tyre on driving the car away the car was making a rubbing clicking sound from the driver side he called the manager up and was told to bring it back in on taking it back to Haddington he was told there was nothing wrong with the car he then took it to another garage for a second option he was advised that it was the wrong coil called the garage again and was told by the manager that he has already been told that there was nothing wrong with the car today we took it to another garage and they crossed referenced the correct coil and was told that it should have been a different coil should have been put on it as the original coil was not a sports coil just a normal coil please avoid this garage as the only thing that they did was rip my son off we are now getting it fixed by a proper repair garage

Really good company lots of choices and good prices

This company doesn’t give customer service they get the orders wrong every month give customer an eye test then give you contact lenses that are not your prescription

Amazing company great products second too none customer service