AW

Alexandra Winkler

Germany

Reviews

Review of Booking.com


Rated 1 out of 5 stars

Keine Rechnung, Wartezeit ohne Ende, geht gar nicht

Flug geb ucht, mit meiner privaten Kreditkarte bezahlt und dann gibts nirgends eine Rechnung.
Hilfeseite - die Anweisungen stimmt nicht.
Chat aufgemacht. Ich darf die Firmenangaben angeben, dann heißt es 5 Min warten (!)
Dann wird von einem Chatbot oder Mitarbeiter behauptet die Rechnung ist geschickt worden, Chat wird zugemacht.
Rechnung kommt nicht an.

Leute, sowas geht nicht. Tut euch das nicht an.
Hände weg.

August 28, 2026
Unprompted review

Review of Verivox


Rated 1 out of 5 stars

Not happy

Not happy. Keep calling me. As I'm currently on vacation l, they call me at 3am and 4am. For something I just wanted to see the current prices.
That is not ok.

July 22, 2026
Unprompted review

Reply from Verivox

Hallo Alexandra Winkler,

thank you for taking the time to leave a review on Trustpilot.

We are sorry to hear that our free service did not meet your expectations.

Please note that a phone call is only made when comparing financial services, and you agreed to this when accepting our Terms and Conditions. As stated, calls are made exclusively during our service hours: Monday to Friday from 8:00 a.m. to 8:00 p.m., and Saturday from 9:00 a.m. to 4:00 p.m.

Our experts contact you solely to review and optimize the information you have provided, helping to improve the comparison results. If you let us know during the call that you are no longer interested, we will, of course, immediately discontinue our service.

If you have any further questions or continue to receive calls, you are welcome to contact us at any time by email at "ratenkredit@verivox.de".

Best regards,
Your Verivox Team /ms

Review of Hi Doctor


Rated 1 out of 5 stars

Not working

Prescription worked 2 times, since then I keep having problems. They forward me to another pharmacy, that "accepts" their prescription. That pharmacy adds quite some additional costs (20€ and more) for sending a small package. Then you pay for that, and day after you receive a message that they do not accept the prescription.

This was supposed to save me time, to not go to the doctors office and then to the pharmacy twice, as they will need to order my item.
Instead I paid for the doctors service, I wrote with several pharmacies, with the doctor service again, paid, get reimbursed and now Im at the same point as I was when I asked for the prescription.
Only differences are that I paid for a useless service and lost quite some time.

Not acceptable and cant recommend. This may work when they start using "EU prescription with a code", what they do not do yet.

July 6, 2026
Unprompted review

Review of medpex


Rated 1 out of 5 stars

Not reliable and its DocMorris

Did cancel an order without explanation, even it was said to be available for delivery.
This is even worse as this is part of a weekly regiment and I cant order a substitute as its Friday late afternoon.
If you need on time delivery I would recommend ot to order here.
Additional, this is another name for DocMorris, what I just read. So,do ot order here believing you order with a German pharmacy!

June 12, 2026
Unprompted review

Review of Uber


Rated 1 out of 5 stars

Es ist nur noch lächerlich! Dont order here!

Es ist nur noch lächerlich!
Ich gebe genaue Anweisungen wohin geliefert werden soll, das wird aber nicht an das Restaurant weitergegeben.
Ich frage bei Uber nach, warum das so ist und dass sie es ändern sollen, ansonsten kann ich dort nicht mehr bestellen, da es jedes Mal in einem anderen Haus angeliefert wird und nicht bei uns, da wir in einem Rückgebäude mit gesondertem Zugang sind.

Dann kommt eine Nachfrage von Uber (immerhin wird reagiert), dass es Ihnen leid tut, dass die Ware als geliefert gekennzeichnet wurde, wenn sie das nicht war.... ok (Augen verdreh).
Geantwortet, dass das nicht der Grund meiner Beschwerde ist. Die Ware wurde falsch geliefert.

Als nächstes bekomme ich Info von Paypal dass mein Geld zurückgezahlt wurde, dann eine Email, dass es Ihnen leid tut, dass die Ware nicht zugestellt wurde und ich bekomme mein Geld zurück.

Ehrlich, sind das dumme Roboter oder Menschen die nicht verstehen was sie lesen???

Alles was ich wollte, war sicherstellen, dass ich in Zukunft eine korrekte Lieferung bekomme.
In der Zwischenzeit habe ich meine Zeit verschwendet, die ich eigentlich sparen wollte, hab einen Pizzadienst um sein Geld gebracht, (der sich das sicher und zu Recht wieder holen wird), mein Problem ist nicht gelöst und ich bin stinksauer.

So geht das nicht.

June 10, 2026
Unprompted review

Review of bulk.com/de


Rated 5 out of 5 stars

Alles gut

Alles.prima.

May 25, 2026

Reply from bulk.com/de

Hallo,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.

Eine positive Bewertung ist wie das Gefühl nach dem Workout. Es ist das Beste.

Mit freundlichen Grüßen,

Simran
Kunden-Champion
Bulk™.

Review of Bitvavo


Rated 1 out of 5 stars

Beware!

Wanted to move my crypto to another crypto account I have. This is the most difficult thing you can imagine for such a simple thing.
Positive was that there was an old account for SEPA listed, I dont own anymore. That was listed as account.
So I tried to change it. Not possible.
I contacted support. Conversation with a boring, stupid AI. As soon as I mentioned that I will send this to my lawyer and the European Banking Authority, it gave me the message that I will hear from them in the next 4 hours... oh well!

Then I tried to remove the old account and set up a new one. And now I see that there is an SEPA account listed, I never ever had. If I had used the account as it was suggested, all my money would have been gone!!!

This is definitely not aligning with European law.
And I can only warn using this company.
I will forward this to Authority no matter what.

And making it so difficult to get on your money/crypto, that is also not trustworthy.

May 20, 2026
Unprompted review

Reply from Bitvavo

Dear Reviewer,

We understand your frustration, but we would like to correct an important misunderstanding regarding the bank details you saw:
• Bitvavo's Bank Account: When making a SEPA deposit, the platform displays Bitvavo's own bank details (the recipient) where you need to send the funds, along with your unique description. The account you did not recognize belongs to us; your money would have safely arrived in your Bitvavo balance, not gone to a stranger.
• Security Protocols: The strict steps required to move crypto to external wallets are mandatory compliance measures under European regulations, designed entirely to protect your assets.

We apologize if our chatbot did not clarify this properly. Please reach out directly to support@bitvavo.com so a human agent can assist you with your account settings.

Fred – Supportteam Bitvavo

Review of Bakker.com


Rated 1 out of 5 stars

Unverschämtes Verhalten

Vor mehr als einer Woche bestellt, da angegeben wurde, dass die Ware auf Lager ist.
Dann erhalte ich eine Email, dass Lieferung 24-72 Stunden benötigt. Nun, das hätte auch noch gepasst. Nun nach 9 Tage habe ich die Bestellung widerrufen, da ich am übermorgen für 3 Wochen in Urlaub gehe.

3 Stunden nach meiner Stornierung kommt eine Bestätigung, dass die Ware verschickt wird.

Das geht NICHT so.
Unglaublich!

May 20, 2026
Unprompted review

Review of ALL - Accor Live Limitless


Rated 1 out of 5 stars

Can not recommend

I booked via the Accor page at the Novotel in London.
Paid in advance with my creditcard. Now Im chasing them for a full week to get an invoice.
That is unacceptable. What a lousy place this became.

May 18, 2026
Unprompted review

Review of Novotel


Rated 1 out of 5 stars

Lousy service

I booked a room at the Novotel in London and as my boss was traveling, I paid with my creditcard to get it back via travel expenses.

Now, can you imagine, Im chasing them (4 reminders in total) for a week (!), a complete week to get an invoice, so I can file for my reimbursement.
This is the last time I book with Accor or Novotel. That is just not acceptable.

May 18, 2026
Unprompted review

Review of Fogo de Chão


Rated 1 out of 5 stars

This was my worst experience ever!

This was my worst experience ever!

I made a reservation for 6:45 PM on April 30th, my birthday. I had a disabled friend from Seattle visiting me to celebrate at Fogo de Chão in Scottsdale. The flight and everything went well.

We took an Uber from the hotel to Fogo, and there was a huge line. Already 5 minutes after my reservation time, we finally spoke to the lady at the entrance. She checked me in and told us we had to wait a few minutes.

15 minutes later (my friend is disabled, and I was wearing high heels), I asked how much longer it would take to get a table. There were many people waiting, a pregnant lady, an elderly couple, etc. The answer was just a few more minutes.

Long story short, we asked again after 30 minutes of waiting, and again after 45 minutes. I then called an Uber. We left at 7:45 PM, exactly an hour after my birthday dinner should have started.

I assume I do not have to explain that this birthday celebration was not at all what was planned, what my friend was flying in for and we ended up searching for a place that does not close at 9 pm, so I did at least get a dinner.

My feet were hurting after standing an hour in high heels, my friend had really bad back pain and needed to take 4 Ibuprofen to get rid off, and the whole evening was totally messed up.

If you want a nice evening, a celebration, I cannot recommend this place at all.
Beware!

April 30, 2026
Unprompted review

Review of Direct Meds


Rated 1 out of 5 stars

Chasing me

Never allowed them to contact me.
All I did was checking if there stuff is approved, 2hi h it isn't by the way.
Didn't order anything.
Now Im getting chased by several different people, calling, sending texts (8 in 3.5 days!!).
A serious company does not work this way.
I filed a complaint.
People beware!

April 16, 2026
Unprompted review

Reply from Direct Meds

Thank you for sharing this. We understand how frustrating and concerning it must be to receive repeated calls and texts after only checking information.

This isn’t the experience we want anyone to have. We’d like to investigate and ensure your contact details are handled properly going forward.

A request for contact information has been sent through Trustpilot so that I can reach out directly, and address the concerns mentioned. Your feedback is important, and we want to ensure every issue is handled appropriately.

Arj N.
Patient Experience Team
help@directmeds.com
833-949-8998
Direct Meds

Review of Skinnify International


Rated 2 out of 5 stars

Not happy.

Not happy.
On the pictures it looks like they are high-waisted, they are not.
Additionally they create cross-folds on the legs. It was ok before I was sitting for an hour. After I got up, it had those folds on the upper legs and they do not disappear.
Also for me (1,73m) its more a 7/8 length.
I do not feel like I did a workout after 5 hours wearing them. But I do not like them at all.
2 stars as the delivery was earlier than expected.
Leggings will get donated.
I learned that I should not trust marketing with (120.000 women loving this), sigh.

March 25, 2026
Unprompted review

Reply from Skinnify International

Thank you for your honest feedback. We’re really sorry to hear that the leggings didn’t meet your expectations. 😔

We understand your concerns about the fit, waist height, and how they feel after sitting. Feedback like yours is very important for us to improve both our product and how we present it online.

We’re glad the delivery was quick, but we regret that the leggings didn’t work out for you. We appreciate you taking the time to share your experience.

Review of Clevver


Rated 1 out of 5 stars

Ich kann davon nur abraten

Ich kann davon nur abraten. Habe eine LLC in den USA, und habe den Agent gewechselt. Selbstverständlich bin ich davon ausgegangen, wenn die neue Adresse für den Empfang von behördlichen Unterlagen ausgerichtet ist, dass diese dann auch von meiner Bank genutzt werden kann. Pustekuchen!
Meine Bank in den USA sagt, dass dies als Callcenter gelistet ist und daher nicht als Adresse für die Bank genutzt werden kann.
Auch bei der behördlichen Registrierung durch Clevver.io beim County war Schlamperei am Platz. Clevver.io (der Name ist sowas unpassend, da ist nix clever), hat zwar die Adresse geändert, aber der Name des vorherigen Agents ist immer noch gelistet.

Im Prinzip habe ich jetzt ein totales Durcheinander. Was vorher ordentlich war, ist jetzt eine Schlamperei und ich hab keine Adresse für die Bank mehr.

Bei Clevver.io nachgefragt, bekomme ich eine freche lapidare Antwort, dass es der Bank obliegt, was sie akzeptiert.

Leute, Hände weg hiervon. Diese Firma gehört vom Markt. Ich überlege mir, ob ich sie auch wegen Täuschung verklage.

March 9, 2026
Unprompted review

Review of ZOEVA Cosmetics

Review of MilesBuyer


Rated 1 out of 5 stars

Did not act serious.

Did not act serious.
I received a Whatsapp (did not allow milesbuyer to contact me via Whatsapp, so find this strange) asking me for my full name.
Nothing and nobody beside my passport and my parents know my full name as I was raised very catholic and you get a second and third and fourth name.
So I asked what this person what for and what exactly she needs.

All I received was: complete name.

This did not give me the feeling of trust and I blocked it.
If you want to deal with people on a trust basis, you should be able to give a serious response.

February 12, 2026
Unprompted review

Review of medpex


Rated 1 out of 5 stars

Schlafmuetzen

Rezept Freitag Mittag eingestellt, laut DHL online wurde dann um 17.31h die Sendung elektronisch angekündigt.
Medikamente auf Rezept sind keine Kleidung auf die man tagelang warten möchte.
Inakzeptabel für mich.

January 31, 2026
Unprompted review

Review of Marley Spoon


Rated 1 out of 5 stars

Das war purer Müll!

Das war purer Müll!
Die Zumutung hat schon bei der Bestellung angefangen. Ich hatte für eine Lieferung in 3 Wochen bestellt, ich bekam dann diverse Emails mit Lieferungsankündigungen "deine Box ist unterwegs", was man zur Weihnachtszeit nicht wirklich braucht.
Ich habe dann schon vorsorglich das Abo gekündigt. Nun kam also die bestellte Box.
Die Pastinaken verschrumpelt und schmutzig. Die Karotten schwarze Stellen und ebenso verschrumpelt.
Die rote Beete hat nicht abgefärbt, so vertrocknet war sie.
Es gab dann auch noch diverse andere Sachen, die nicht gewaschen waren usw usw.
Die gesamte Box war für den Müll.
Nachdem also das Gemüse schon uralt war, haben wir das Beste daraus gemacht und sind noch schnell Gemüse einkaufen gefahren und zusätzlich noch Kleinigkeiten dazu, da die gesamte Portionsgrösse eher kleinen Kindern entspricht und nicht zwei erwachsenen, normalgewichtigen Menschen.
Wenn mein Mann das alleine gegessen hätte, wäre er nicht übermässig voll gewesen.

Wir sind generell keine großen Kochbox-Fans, aber bestellen schon einmal gerne und bislang war es auch immer gut und ausreichend (von der Konkurrenz). Marley werden wir sicher nie wieder bestellen und können es auch nicht empfehlen.

January 10, 2026
Unprompted review

Review of ZOEVA Cosmetics


Rated 5 out of 5 stars

Danke.

Sehr netter Kundenservice, Probleme werden sofort gelöst und die Ware selbst ist gut, trotz Farbabweichungen sehr empfehlenswert.

January 12, 2026
Unprompted review

Reply from ZOEVA Cosmetics

Hello Alexandra, We’re sorry to hear that our Velvet Love Eyeliners didn’t meet your expectations. We understand that choosing a product can sometimes be challenging when you can only experience it online.

Our Customer Care team has already contacted you via email with a proposed solution — please feel free to check your inbox.

Best regards,
ZOEVA Team

Review of Vacasa


Rated 1 out of 5 stars

Can not recommend

I plan to stay in Tucson for between 4 and 6 weeks (April/Mai) and asked Vacasa (the Airbnb host) if the pool mentioned in the condo listing is heated. All I received was a standard, dismissive reply stating that if something is included, it’s mentioned in the listing.
So, the owner of that condo just lost out on over $3,000.

Not sure if any owner appreciates the style Vacasa is doing (not) business in their name.

January 11, 2026
Unprompted review

Reply from Vacasa

Hi Alexandra, we sincerely apologize for any disconnect in the care you received when communicating with our team, and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. Please feel free to contact us with any questions or concerns you may have.