Stuart Smith

Need to keep dealers in line as twice in as many weeks I've paid a deposit on cars only to be told they're longer available. The second one at Lexus Liverpool I'd test driven the car, done the deal on the price, completed all the finance documents then 2 days later I get told someone else is getting the car.

Complete waste of my time and effort trying to buy a NX450h+ on 2 occasions now.

Both issues with different branches of Group 1, Nottingham and now Liverpool. Maybe fantastic cars but I've yet to experience one despite my best efforts !!

May just look elsewhere at a different brand as if franchises are left to mess potential Lexus owners around like this they'll soon loose they're followers...

Disgraceful service, twice I've placed a deposit on cars within Group 1 in the last 2 weeks with the second one having a finance proposal in place only to be told the cars are no longer available.

I will never deal with Group 1 again.Both Nottingham and Liverpool operate very questionable practices in my book. As soon as they think they can sell at a higher price elsewhere they pull the plug.

Extremely poor customer service. Their website doesn't give you a phone number, instead it takes you to a web chat service which is unavailable in the middle of the hours when they say it's open !!

Avoid at all costs !

Bought an ex demo 3000 mile Discovery Sport only to find it did not have one of the features the sales guy confirmed by email that it did have (front facing camera), has a non working wireless phone charger, issues from 1st day with hybrid charging and now has engine fault light displaying. I'm rejecting the car and having travelled 200 mile to collect it I don't think it is unreasonable for the dealer to collect the car at their own cost. Plus, why should I drive it with an engine light showing? So far the dealer is not returning calls or answering emails, so I have now been in touch with Land Rover finance to tell them of the issues. I'll persevere with the car injection but absolutely appalling customer service so far, just do not want to know.

Not only would I recommend avoiding this dealer, I would also avoid this brand of car in the future. Never again will I consider a Land Rover of any sort.

Having bought a brand new Goldwing back in April I found out after a couple of months ownership that I should have received a tag and a piece of paper with the bike containing a 9 digit number as a back up to the key. This 9 digit code was never supplied. This allows the keyless ignition to be activated in the event of loosing the main key.

Despite countless exchanges of emails even involving Honda Europe, John Banks Honda has still not resolved the issue, nor seems willing to reply to chase ups.

Very poor for such an expensive purchase, and poor that after complaining to Honda Europe in the UK, they just referred me back to the supplying dealer.

Now I’m at the end of November and still nothing.

Puts me off using John Banks again, and even puts me off buying another Honda. Great bikes but very poor back up.

Failed to collect us for rebooked wedding trip and so far no refund despite calling and emailing repeatedly. Absolute disgrace !

Extremely poor service. Told I could move our insured caravan to a new address and there would be no issues with cover or additional cost to the policy. Made the move, called to tell them to confirm at which point they said they can't insure us at all. Now fighting to get them to acknowledge a compliant and listen to the original call, admit their mistake and issue a full prorata refund without deducting charges. 3 times I've chased them to be given promises of calls back which never come.

appalling customer support. I can't get past automated responses on the phone despite trying 6 times. Online form won't unblock account, no verification works yet they've just taken the annual subscription from me

can't get through to a human to get account unblocked, yet they still charge me the annual fee.

tried the online forms, tried alternative ways to log in, tried countless times getting past the recorded messages on the phone but cannot get past it to sort the issue.

an absolute joke, zero customer support

Stuart Smith
if only the customer service lived up to the hype ! Freezing cold house with 9 month old air source heat pump not working, called at 9.30am and waiting on call back for engineer visit and seems they've all gone home early on a Friday !! Called again only to hear "please call back between 9am and 5pm, even though I called at 4pm.

New Orleans business class, lounge non-existent.

They use a New Orleans shared lounge, maybe run by Ryanair??

It’s pretty much the same as going outside to have a smoke in the car lot, or hanging out in the toilets. It’s absolutely crap. No food on offer. And told I couldn’t come in until two hours before the flight, even though I was on a connecting ticket.

Clearly being a gold member with BA doesn’t account for much.

5 years plus being a Goldmember, and not once have they tried to make an effort to keep me a BA customer. Which is why I’m starting to use other airlines which give a far better service.

1 year old caravan with rusty stainless steel sink bowl and warranty claim rejected

Very poor.

Twice I ordered Nespresso coffee, twice online tracking said goods refused and returned to sender when on both occasions I was in and no delivery attempt was made.

Had similar running up to Christmas last year with Yodel and another supplier. That time it was wine that kept going missing.

Makes me think there's something dodgy going on and someone is linning their own pocket !

Bad news ! Just avoid them.

They had my phone for over a month before making an offer way below what was indicated initially. After declining and waiting a further 2 weeks they have still not returned my phone.

A complete scam, these guys. Now won’t even take my calls.

What are they playing at ? Have had my iPhone 12 for a month and no sign of and payment or phone return.

Appauling effort to ask for a reference on an ex employee. Who are these people ?

Look at this for a 1st email from them, not addressed to my company, not does it tell me who they want a reference on !

From: Anjali Prasad
> Subject: Ref ------
>
> Message Body:
> As a part of background verification on of your former employee, please provide us with your HR/Manager's email address to send a reference request. Mention applicant ID Ref----- while contacting us. Thank You.
>

Non existent customer service

Have a payment made through the So Energy website in July that doesn't appear on our So Energy statement.

Despite several phone calls and countless emails I can't get this resolved despite someone admitting that So Energy had received the money.

At a loss as to what to do other than not pay my bill until this is resolved.

Appalling service !

Terrible customer service since Waterlogic took over my previous water supplier.

Trying since July to work out a switch over from my old company to new company through Customer Retentions and despite countless calls and numerous emails I never get a call back or a reply to an email.

They even have the contract incorrectly issued stating I have a machine that's mains fed and inherited from the previous supplier which was never the case.

I want the account closed and the machine collected as Waterlogic have failed miserably at giving any kind of customer service. Every time I call I just get told someone will look in to the issue and will call back, which they never do.

Update 13/9/22

After venting my frustration on Trustpilot someone from Waterlogic contacted me and after several emails & phone calls the machine was collected and the accounts closed. Shame it took a bad review to get the customer service I should have received in the first instance, but finally the help I received in the end was efficient and decisive and brought the matter to a close.

Preston Jaguar Land Rover : One of the worst buying experiences I've ever had.

Took a deposit from me in person, on a new car that was supposedly in stock and sitting in their Norwich showroom and I was given the impression it was a week or so to get the car over ready for my collection.

About 10 days later and no firm commitment on delivery, then I was finally told the car could not be released until it's new replacement was received by Land Rover. A few days after that and I still can't even establish which month I might be able to receive the new car.

Then I ring the Norwich dealership, only to be told the car in question was sold weeks ago by one of their staff so they didn't even have a car for me.

I'd even called the sales manager at Preston after a week or so and didn't get a meaningful response out of him.

I will never pass any money to an Inchcape dealership if this is the way they handle their customers. Lies, deciet & avoidance from day 1.

Same as some others that got a deal with their car. I bought an iPace, completed all the paperwork and sent images of the installation area and now can't get a commitment out of Pod Point to get a charger fitted at home.

So far not impressed. Whatever happened to good customer service ?