D Farnsworth

Poor performance and shocking customer service, I think all the negative feedback speaks volumes, best to just avoid.

Internet service has been non existent now for well over 24hrs which is bad enough, but Zoom just does not answer the phone, tried 4 times today to contact them, it's beyond exasperating, I can only assume they are doing this deliberately or have ceased trading
Update: What a joke of a company, still no internet still not answering calls, lost a customer as we have now booked to return to Sky Broadband.

Sat 6th Sept I made an online enquiry about a car as a present for my better half on her birthday, and requested both some additional info and a video walkaround via the Sytner website, receiving a prompt reply, we will be in touch shortly to discuss the details of your enquiry.

Later the same day we decided to phone the Wakefield dealership as we had had no response from our original enquiry, only to receive a constantly repeated phone message, thank you for calling Select Sytner Wakefield, all calls are recorded for monitoring and training purposes...
After 5 minutes of this we were disconnected, and this was repeated on my second and third attempt to phone the centre, we even have an audio recording of this as we could not believe this could happen on so many occasions.
Mon 08th Sept Giving Sytner the benefit of doubt and the day of my partners birthday at 9.30am i placed an online deposit of £99.00 to secure the car, receiving an almost immediate conformation email stating the car was now reserved and removed from sale and that i would be contacted to arrange the test drive and paperwork etc, fantastic we thought its in the bag so to speak.

At this point I also checked Sytners website for the sales status, previously available and now immediately after my deposit was taken the listing showed a reserved flag on the vehicle, job done, you have a new car I informed my better half, and preceded to order new Travall aero roof bars so we can use our roof box on our new to be vehicle.

Two days pass by after our initial enquiry on Saturday and still no response from your Wakefield branch.

No video walk around as requested.
No reply to my listed questions about the vehicle.
Not a phone call, absolutely nothing!

Five hours later after placing the deposit on Monday afternoon we were contacted by a Sytner representative Harry to inform us that not only was the car not actually available, but that it had already been sold to SOMEONE ELSE!.
WOW, I was literally flabbergasted!..
Is this for real?...
How on earth can this scenario even be possible, and from such a professional company?......

Conclusion:
I am 100% sure that if i had not contacted the lovely lady at Sytner Head Office i would still be awaiting a response from Sytner Select Wakefield.
Please take note Sam, as this is what is known as customer service at the most basic level.

So one might ask..

1. How is it that Sytner are able to respond so a Trustpilot review with such speed however unable to action a response to their own in house complaint?
This is even more concerning as it was Sam that gave the reply to my review however did not manage to reply to the original complaint at his own branch!

Sorry Sam but it doesn't look great so far.

This is further evidence in regard to Sytners in house complaints systems ineffectiveness.

2 How can this total fiasco be allowed to happen within such a well established professional company striving for such excellence?

3. Why was i left £99.00 out of pocket and sill waiting for my money back almost a week later?

4. Why the your Wakefield branch apparently lacking in so many areas?

5. Having spoken to Sam the branch manager he unfortunately had no explanation or reason for any of the catalogue of mistakes that he and his team are responsible for, which you must agree is more than alarming, on so many levels.

Sadly from a customers prospective we have most certainly not had the positive purchasing experience expected from the Sytner Group.

Room for improvement would be a total underestimation.

13/09/25 Wow, the story continues...

Well, what a shame i did not receive the exceptional service that Sytner are apparently striving for.

As a genuine customer wanting to part with the best part of £19,000 in exchange for a 2016 Silver VW Touareg you might ask, well, what on earth could possibly go wrong?...
Well i hope you're seated comfortably.

1. 6/9/25 Made an online enquiry about the Touareg and requested a video walkaround via the Sytner website, receiving an immediate reply, we will be in touch shortly to discuss the details of your enquiry.
2. 6/9/25 later we phoned the Wakefield dealership as we had had no response from our original enquiry, only to receive a constantly repeated message, thank you for calling Select Sytner Wakefield all calls are recorded for monitoring and training purposes, after 5 minutes of this you are disconnected, and this was repeated on my second attempt and third to phone the centre.
3. Giving Sytner the benefit of doubt i placed an online deposit of £99 to secure the car and received a conformation email from them stating the car was now reserved and removed from sale and that they would be in contact to arrange the test drive paperwork etc.
4. Eventually two days after the initial enquiry we were contacted by a Sytner representative to inform us the car was not now available and had been sold already to someone else, would i like to cancel my deposit of £99.00?...
Yes was my obvious reply after this catastrophe of a performance.
5. To add insult to injury Sytner have then charged £99.00 to my Visa card as confirmed by my Bank today 10/9/25.
6. 10/9/25 Rang Sytner to ask to speak to the sales manager and put on hold, then told he is busy and will ring me back shortly.
7. 10/9/25 Well, your not going to believe this but for some bizarre reason he was left unable to ring me back, strange you might think?...
8. 10/9/25 Obviously by now i am getting slightly annoyed so Proceeded to leave my grievance via the Sytner online complaints form which is conveniently in house so make sure you document all your correspondence as i did.
However after giving him 2 days grace he is still incapable of ringing me back, why you might ask?
9. 36 hrs later still no response from either the sales team or the management, how bad can it get??
10. So here we are after more than 36hrs....
Still no rely from either the sales manager or from the online complaints procedure,
Wow, how is this possible you might ask??
9. You might assume there seems to be a pattern of incompetence here from the top down, i will let you be the judge.
10. Finally i had to contact the Sytner Head Office at last.. what a relief, had a lovely, friendly and competent lady take my call,... at last a glimpse of reality, i was then told that the case would be escalated due to the extenuating circumstances.

On an added note given the reply from Sytner to this Trustpilot review, as a customer i do not appreciate or expect to have to chase your in house management representatives via email in order to resolve a grievance, i would have thought by now as a professional company striving for excellence it would be more than obvious this is not a correct procedure.

Conclusion:
I am 100% sure that if i had not contacted the Sytner Head Office i would still be awaiting a response from Sytner Select Wakefield.

Sam, no hard feelings and i wish you well, however after speaking to you (as overall manager) it is apparent that you are more than aware that significant additional training is required at all levels within your team at the Wakefield Select Branch.

Regards,
Darren.

The Trustpilot reviews speak volumes..
I have used PayPal for over 21 years and for the first time needed their assistance with a transaction on AliExpress where a trader blatantly lied on a product listing.
Discovered you actually have little to no protection at all when needed.
What is the point of me using this company to pay for any goods in the future i ask myself, i have more support from my credit card issuer, PayPal did nothing at all to address the problem and just totally wasted my time.
Result another negative review and a lost customer.
Just use Klarna instead, far better.

The Trustpilot reviews speak volumes..
I have used PayPal for over 21 years and for the first time needed their assistance with a transaction on AliExpress where a trader blatantly lied on a product listing.
Discovered you actually have little to no protection at all when needed.
What is the point of me using this company to pay for any goods in the future i ask myself, i have more support from my credit card issuer, PayPal did nothing at all to address the problem and just totally wasted my time.
Result another lost customer.

After receiving a WKing X20 speaker that had some issues we opened a return, no problem you would think as the listing clearly states FREE RETURNS.
We then got a message your free returns label will be sent in 5-30 seconds, brilliant we thought......
Then another message it will take 24-48hrs to arrive.
Then a third message, a complete U turn stating we now have to pay for the return postage!
Not the actions of a professional trustworthy company.
What's the point of stating no problem free returns if it is not true.
This instance of misleading/false advertising has been duly reported to citizens advice and trading standards so the company will be monitored for any further cases.
Update:
Strange to receive little to no help at all from AliExpress customer services until this review was posted....
perhaps just a coincidence??...
End result another lost customer and my account with AliExpress is now closed.

This was the second time i have used Kaiweets and was very happy with the service on both occasions.
It's nice to be kept updated on your order and everything arrived promptly as stated.
All in all a pleasant company to deal with, what a refreshing change.

Utterly appalling service from what was once regarded as one of the best names in the retail industry...
Having ordered a JBL Flip speaker with the company and paying an additional fee for delivery within 5 days, i am still waiting for the item over 2 weeks later, customer services seem to be either seriously understaffed or just not committed to answering any calls, neither has the company replied to my emails!
A lesson learned, BUY ELSEWHERE!