Zzoomm Full Fibre broadband Reviews 

No problems with this company good service so far.

Recently had zoom fibre installed
Had an issue today with no connection. Spoke with Marc Ivhann on the tech line, he managed to fix my issue and get me back online within 5 minutes.
Great service from Marc

I called today as I was struggling to install a range extender, in order to access 5GHz in one room at home. I spoke with Donna, who was not only tremendously helpful and helped me resolve the issues I was having, she has the patience of a saint! Brilliant service from Zzoomm, as has been my experience as a customer of just over a year. Thank you Donna.

This was a very untimely fault with my modem & router, failing for the first time since I began being served by Zzoomm. I have a critically sick parent who lives overseas & so I absolutely rely on my communication connection, for updates which may generate the need for me to go directly to the airport. (Yep, it always happens at the worst time).
Joyce was calm & carefully walked me through the fault finding process, while she assessed the behaviour & modem from her computer. This took some 45 minutes to get to the cause but we had a calm, professional & ultimately successful result, with my connection being fully restored before the end of the call.
Some Customer Service agents might have given up sooner & just set up a service visit from an engineer instead but not Joyce. That was a good thing as with the current welfare situation of my family member, would have caused a very significant drop in the ability for them to contact me without internet but also the mobile signal here is dreadful. So Joyce, this is the magnitude of what you helped to resolve today - A very real & serious situation indeed.
Please ensure she gets this feedback & acknowledge the professionalism & her determination to get me reconnected to my family at this stressful time.
The one thing that was a problem was the several minutes of excessive background noise, apparently caused by co-workers going for their lunch en masse. That wasn't Joyce's fault but it stopped us being able to continue the call until they had passed her work station.
Supervisors: Please reinforce a "Quite" working environment as the noise they make is both deafening & unprofessional. (They actually hurt my ears here in the UK).
Other than the "noisy eaters" heading to lunch, Joyce both met & actually exceeded my hopes, got me reconnected & restored a crucial & much-needed line of communication at this time.
I have a good deal of faith in CS's ability to support me effectively should this happen again.
Keep The Faith & thanks again, Dave

Quick reply from Ellie and good result on contract renewal.
Thanks Ellie

Manager Zsombor came in time, was incredibly professional, set up wi if pretty quickly, gave clear explanation how it all works and left with the best wishes. It was great service and very positive experience!

Zeri was very helpful and knowledgeable about my fault with my broadband and was very polite and sorted my issue out with no hassle first class service

RIZ completed my request punctually and with ease.

Spoke with Joyce today regarding getting a static IP added to my broadband. She was genuinely friendly, helpful and made the whole process quick and straightforward. Everything was explained clearly and it was sorted without any hassle at all.

Really good customer service from Joyce and a credit to beFibre. Thanks again! 😊

Zeri was a top man sorted my problem with politeness and above all patience

Thank you to Valerie for your patience and understanding sorting my problem out, very pleased with your service thank you

Donna and Reuben were really helpful this morning. Donna assisted me and was very informative of what the initial issue was. I was happy with her service. She was a friendly lady and was more than happy to help. Reuben He managed to fix my reoccurring issue. He went above and beyond to ensure my internet connection was back online. It wasn’t an easy task but I appreciate all of your help today. Reuben was also Very friendly and was happy to help. Thank you, Donna and Reuben. You’re both a credit to the team.

Today I spoke to Roxanne from the Zzoomm customer support team to renew my Zoom full fibre contract for another 12 months. She was very pleasant on the phone. She was able to upgrade my current speed of 1000mbps to 2300mbps and at a good price. I was very impressed by the customer service she provided. She dealt with my phone call quickly and professionally and provided me with what I wanted.

After a number of attempts via the ZZOOMM contacts I eventually contacted Jayvee in the Technical Department. He fully understood my problem and clearly and precisely talked me through the solution. Many thanks Jay

I am joining Zzoom and wanted a few questions answering so got in touch with customer care. I spoke to Valerie who was very helpful, understood what I wanted, polite, and very patient with me without being condescending. It was an unusual and pleasing experience to have a successful conversation with a companies customer helpline.

Very helpful and very thorough Thankyou so much for your help today

Valerie answered our call professionally. She spoke clearly giving instructions on how to fix the problem. Thank you

Zeri was patient with me and sorted my connection issues out with excellent knowledge and understanding he went above and beyond to make sure everything was sorted before we ended the call

Friendly service when setting up zzoomm, quick, easy and cheaper with a good two year fixed price.