Yellow Octopus Reviews 

5,324
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. Arrived in time frame stated. Goods as per description. Grandson loved his nerd gun. Have not yet given other grandson his slime gun but it looks great & I'm certain when his birth... See more

Rated 5 out of 5 stars

I received my order which was a birthday present for my husband. One of the items did not perform the action claimed. Needless to say I was very disappointed and decided on the weekend to send an emai... See more

Rated 5 out of 5 stars

My experience at Yellow Octopus was fantastic. They were very accomodating and offered great service. The staff were friendly and understanding when I called with a query. I will definitely shop there... See more

Rated 5 out of 5 stars

Due to Corona virus Australia Post was well behind with delivery and did not assist in any way with likely delivery date. You were able to find out more information and provide me with an accurate del... See more

Company details

  1. Gift Shop
  2. Bedroom Furniture Store
  3. Children's Store
  4. Furniture Store
  5. Game Store
  6. Hobby Store
  7. Kitchen Supply Store
  8. Lighting Store
  9. Living Room Furniture Store
  10. Toy Store

About Yellow Octopus

Information provided by various external sources

Yellow Octopus is home to the latest and greatest gifts, gadgets, toys and more. Over 3000 unique and quirky products for men, women, and kids!

Gifts for all occasions including birthdays, Valentine's Day, baby shower, and of course, Christmas!

Same day dispatch, flat rate super fast shipping and 100 day free returns!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(5,324)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Missing Item

I did not receive my whole order. I paid express shipping and the items I did receive arrived on seperate days. I would have been better off using the free delivery service as it would have been faster. These Items were meant to be gifts. The mug I received had the postage label on the supposedly gift box so I could not use this box as advertised on their website. I had to buy a replacement gift for the item I did not receive. I am still trying to get a refund on my missing item and on express delivery.
WILL NEVER BUY FROM THIS COMPANY AGAIN!!!

21 August 2023
Unprompted review
Rated 1 out of 5 stars

Deceptive Guarantees

Christmas guaranteed delivery turns out to be, they'll accept a return if you pay for shipping after it comes days after Christmas.

Great guarantee. One star.

29 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product

Ordered their T. rex nightlight and paid for express shipping. Came within two days packaged really well so it wouldn’t break. Looks just as advertised and is such good quality. My son loves it.

30 September 2020
Unprompted review
Rated 4 out of 5 stars

Review by Stefan Balliarno

My order arrived pretty quickly and with tracking so no complaints. Everything was all good but some things might night more padding in the future. Nice having a local company so many goodies. Keep up the great work guys and girls.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

I received my order within a week

I received my order within a week. I was quite surprised how quickly it was processed how professionally the team at yellow octopus were with their communications. I would definitely buy from Yellow Octopus again.

29 June 2020
Unprompted review
Rated 4 out of 5 stars

THE GIANT FLY SWATTER IS SURE BIG…

THE GIANT FLY SWATTER IS SURE BIG ALRIGHT, I HAVE USED IT ONCE SO FAR. ITS PRETTY GOOD BUT I FELT THE SWATTER PART COULD HAVE BEEN FIRMER THAN IT IS. BUT APART FROM THAT IT DOES WORK. THANKS. AND THE DELIVERY WAS FAIRLY FAST.

6 May 2020
Unprompted review
Rated 3 out of 5 stars

Good product postage should be part refunded

Good product but after paying express post, was advised by Aust Post that they weren’t providing the service at moment. Would of expected refund of difference of standard parcel rate

4 May 2020
Unprompted review
Yellow Octopus logo

Reply from Yellow Octopus

Hi Heather,
Sorry to hear you're unhappy with the postage provided.
Express Post is still available, however the next day guarantee is currently suspended by Australia Post due to delays. Unfortunately your address in WA is outside the next day guarantee zone and, as detailed on our website and the AusPost website, may take longer than metro areas. You did receive the fastest possible transport service and I can see that the parcel arrived significantly sooner than standard shipping would have allowed.
For more information please see this guide from Australia Post: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage.
Sorry again for any inconvenience.
Kind regards,
Yellow Octopus Customer Service

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