Have had great experience dealing with Vimla. Feel that there should be a telephone contact department as often new people with swedish language deficit (me) can get one to one help. But saying tha... See more
Company replied
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Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile a... See more
Company replied
Very slow customer support service: if you have some emergency issue to fix, good luck with that! There is no possibility for a direct contact via phone call. The only option is to write them in a c... See more
Good service with good price overall, but... One experience I had is I sent dozens of message aboard without knowing that it costs, and got a receipt of more than 3 kr per message later. I admit th... See more
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Company details
Written by the company
Vi startade mobiloperatören Vimla 2014 för att det måste finnas ett bättre sätt att driva en mobiloperatör, det är vi helt övertygade om. Affärsidén är enkel. Vi vill erbjuda våra användare mobilabonnemang som man förstår, utan bindningstid och utan uppsägningstid.
Vimla!
Written by the company
Contact info
Sweden
- vimla.se
DUBBEL surf i 24 mån+ 20 kr/mån i 3 mån!
3.8
Great
5K reviews
Asks customers to review
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Insanely poor customer support
Insanely poor customer support, you might think it doesn't really matter. But when you're around without internet and their chat box doesn't respond for 2 days it really does.
27 February 2024
Unprompted review
Reasonable tariffs
Reasonable tariffs, plans and quality service including connection. I would appreciate if you can improve your online ordering and the website performance.
23 February 2024
Worst support ever
Worst support ever, I placed an order for my daughter, after I had chosen her subscription, and entered my information and the way I wanted to pay and pressed submit. Their system sent me a confirmation on a entirely different subscription package and price.
I contacted the support and got the answer I can't help you place an order.
I answered several times, I have already placed an order but your confirmation statement give me the wrong content. Please adjust it accordingly to my information.
Still I get an answer from someone called "Arvid" that -"I'm sorry, I can't help you place an order"!
Seriously are they using chatbots to handle their support or what's wrong. Don't they speak Swedish?!
22 February 2024
Unprompted review
Does not offer eSIM
22 January 2024
Great and straightforward experience…
Great and straightforward experience with porting my number from my previous corporate service provider.
21 December 2023
E sim services are missing
E sim services are missing, apart from that I’m happy with others,
12 January 2024
May use AI-assist with repliesRead more
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Dålig support
2 January 2024
Reply from Vimla!
Hej Maja!
Tack för ditt omdöme.
Tråkigt att höra att du haft en dålig upplevelse med vår support.
För att få snabbast och smidigast hjälp rekommenderar vi att man loggar in på mitt.vimla.se med mobilt bank-id för att vara verifierad från start när du ska chatta eller starta ett supportärende med oss, detta gör att vi får tillgång till dina abonnemangsuppgifter och kan hjälpa dig vidare på direkten med ditt ärende och du slipper vänta kvar i chattkön.
Jag önskar dig en fin dag!
/Karin & Vimla! 💚️
72 tim surf from mbitti
20 December 2023
Reply from Vimla!
Hejsan!
Hoppas att allt är bra med dig! :)
Tack för ditt fina omdöme! 😍
Kul att höra att du uppskattar vår julklapp med 72H fri surf 😊
Jag önskar dig en fortsatt fin dag!
// Lovisa & Vimla! 💚
You can't use your data in the UK
You can't use your data in the UK na buying an extra packet is very expensive!
17 November 2023
Reply from Vimla!
Hello,
Thanks for your review!
It's correct that you can't use your data while you're in the UK since they're no longer in the EU. If you want to use the subscription and mobile data while you're there, you have to buy a data package. To make calls and send messages in the UK costs extra as well. You can find what applies in the UK here: vimla.se/utlandspriser#storbritannien.
Thank you for your feedback and i will forward it internally!
Have a great day 🌞
/Robin & Vimla! 💚️
Bra service
16 November 2023
Reply from Vimla!
Hejsan Rubiela!👋️
Tack för ditt fina omdöme, superkul att se att du är nöjd!
Ha en fortsatt fin höst 🍁️
/Sabina & Vimla!💚️
If i change to you for mobile
If i change to you for mobile. Is it possible to call you on phone and talk to you????? Wrote in english but talking about in sweden
31 October 2023
Unprompted review
Reply from Vimla!
Hello Carin!
Thank you for you review😊️
Unfortunately not, we only have support via chat and mail. You can find our chat when you log in to mitt.vimla or at vimla.se/kontakt. The chat is open workdays 9-16.30 but if you are logged in att mitt.vimla you can leave a message whenever and we will help you as fast as possible.
Have a nice day!
/ Melina & Vimla! 💚
International calling costs are almost…
International calling costs are almost 10 times higher than other providers, so I am switching my provider.
30 July 2023
Reply from Vimla!
Hello Anony!
I'm sorry to hear that you're not satisfied with us and that you feel that the costs for international calls is to high. We will of course take this feedback further, but I hope that you will find a solution that works the best for you with your new service provider.
Thank you for your review!
/Robin & Vimla! 💚️
No 4G connection
No 4G connection. I constantly lose 4G and the use of internet. Only have 3G. Very unreliable service.
I have contacted support who fixed it. For two days, then the problem came again.
Very slow customer support.
2 August 2023
Unprompted review
Reply from Vimla!
Hi Christian!
I'm sorry to hear that. If the coverage is good in your area (which I'm guessing it is if the support could help you), it should of course work. Please contact our support in the chat again, so we can help you with this.
At the moment there's big number of people contacting us, which together with holiday/vacation times during the summer - can result in a little longer waiting queues in the chat. We're trying to help everyone that's contacting us as fast as we can!
The chat can be found at the bottom right at vimla.se/kontakt (weekdays between 09:00 and 16:30).
Thanks for your review!
/Robin & Vimla! 💚️
Reply from Vimla!
Hej Eli!
Hejaheja! Härligt att höra att du är nöjd med oss 😊
/Robin & Vimla! 💚️
Reply from Vimla!
Hello there!
That's great to hear. That's Vimla for you! 😎
/Robin & Vimla! 💚️
Falsk rabatt
Lockar in kunder med rabatt på abonnemang, sedan höjer priser innan det börjar gälla.
2 March 2023
Unprompted review
Reply from Vimla!
Hejsan!
Bra erbjudanden har vi, men vi använder oss inte av lockpriser och döljer inget för våra kunder/användare. Om du syftar på den prisjustering som vi nu gjort på nya beställningar from den 28/2, så är det ett tråkig tajming det handlar om dessvärre. Om det dock inte är något som stämmer, så vill jag att du kontaktar vår support om det här så att det kan ordna sig för dig - för rätt ska det självklart vara! Det är viktigt för oss. Du hittar supporten här: vimla.se/kontakt
Chatten hittas nere till höger på sidan (vardagar mellan 09:00-16:30).
/Robin & Vimla! 💚️
Good plans but no English language option
Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile app! The only thing is there is a stark lack of accessibility in English both on the website and on the app.
16 February 2023
Reply from Vimla!
Hello! 👋
It's great to hear that you're satisfied with us. I will of course take your feedback regarding an English site and app further 😊
/Robin & Vimla! 💚️
Toooooopest !
One of the topest!! The best brand gor mobil and internet! Never had a problem..only 3-4 times stuck the 4G but nevere again on 4 years!..
The top negative for me (the reason who i moved on other brand) it is about the e-sim. They havent.
I think if they has e-sim it will be the top on mobiles!!
24 February 2023
Unprompted review
Reply from Vimla!
Hello there!
I'm happy to hear that, thank you for your kind words 😄 It's great to hear that everything has been working as it should for you. It's sad to hear that you've left us, however the main thing is that you're enjoying the service provider that you have today. We're working on eSIM, and we hope to offer it to our users as soon as possible. We will of course go out with more information about it when we have updates regarding eSIM 😊
/Robin & Vimla! 💚️
Everything so far is good
Everything so far is good
there is some network interruption at some points in the subway, but other than that everything the company has to offer is worth the subscription!
15 February 2023
Reply from Vimla!
Hello Elie!
We are glad to hear that your subscription is working well 😊️
Regarding the subway, the coverage in some places may not be the best. This could show it self when you are in, for an example, the tunnels or underground. The reason behind this could be because the phone has to switch between different signal towers, and that could in some cases delay the strength of your signal. However you could try to set your phone to 3G and see if that works better for you. 😀️
If you continue to have problems with your coverage, our support would like to look into it further with you.
You can find them here:
E-mail: hej@vimla.se
Chat: vimla.se/chatt (weekdays between 09:00-16:30)
I wish you a good day and take care!
//Filippa & Vimla!💚️
What an awful service/experience!
When my contract was supposed to start, my new SIM hadn't even arrived and I was left with no data, no connection, basically no use of phone for more than FIVE DAYS! Zero help from the customer service, very poor service, people that talk like robots who can only repeat the same answer depending on the key word they hear. Terrible, awful, worst experience ever!
4 February 2023
Reply from Vimla!
Hi Ambra!
It is very unfortunate to hear that you have had a bad experience with your order.
We always send our SIM cards on the same day as you order, so that it will surely arrive in time for the number transfer if you order one. On the very rare occasions that the SIM card does not arrive in time, it is usually because of the address being incorrect or that it has been delayed or gotten lost during transport. In either case, we of course send you a new SIM card with express mail, free of charge.
Regarding your experience with our customer support we would like to know more about it. We always strive to give the best service and if you are not satisfied with our help then please do send us an e-mail to hej@vimla.se explaining your experience and we will get back to you.
I hope that your new SIM card has arrived now and I wish you a nice day.
/Amanda & Vimla! 💚
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