Tele2 Reviews 

The customer care folks are the absolute worst!! I've never had any company have their reps talk with so much disrespect and a negative attitude. I keep getting calls from them about some stupid plan, asking me to upgrade, and when I say I'm not interested, it's as if I'm doing something wrong. They keep pushing, take an aggressive tone and end up spoiling my whole mood.

Simply the worst.

I’ve wasted so much time and energy dealing with customer service. The entire process is broken and far from customer friendly, whether it’s returning a router, terminating a contract, or handling anything in between. Simple tasks that should be quick and straightforward turn into frustrating, time consuming experiences. The lack of clear and efficient processes makes the whole experience exhausting. Overall, disappointing service that needs significant improvement.

Absolute predators. Tele2 thrives on systematic misinformation, dragging out phantom billing long after a cancellation to squeeze every last krona out of customers.

After officially canceling a subscription, they continue billing for a service that doesn't even exist anymore. When you finally catch them in the act, their go-to defense is pure, unadulterated gaslighting: they demand you prove you canceled, ignoring their own end of the bargain—while conveniently hiding behind "recorded calls" they know customers can't access.

They fail to process a cancellation, keep the meter running, and then have the sheer audacity to blame the customer for their own administrative incompetence (or intentional fraud). If you enjoy being robbed blind and then treated like a liar when you point it out, Tele2 is the provider for you. Steer clear of this dishonest company at all costs!

This company is scam. I have notified them in time of cancelation my abonament but they still invoice me for the late notice, so I've been trying to solve this issue but unfortunately I couldn't do it over the phone, one time they dropped the call on me, second time they simply ignored me, telling me I have to chatt with them on their website for the invoice issue, totally unprofessional, but the funny part starts when I called to cancel my bredband, they offered me better price just to keep me with them, what a shame. Never again Tele2!

Worst.
Constant downtime.
Hardcoded DNS server pointing to their Public IP!
Support that does nothing and marks as "Solved"

Scammers.

Terrible customer service – impossible to cancel and rude staff

Signing up is easy, but pausing or canceling is a nightmare. There is no chat available, forcing customers to call. The automated voice claimed the wait time was "1 minute", but I was kept on hold for nearly 10 minutes.

When I finally got through and expressed my frustration about the wait and the difficult cancellation process, the representative (an older man) was aggressive, passive-aggressive, and highly unprofessional. Charging 545 SEK while offering such atrocious customer service is unacceptable. Avoid Tele2 if you value good service.

Terrible customer service. I signed up for mobile service a month ago and my contract was supposed to start next month. (yes i signed up 2 months before itstarted) When i called them to cancel they said I have to pay the fee for 1 month when the contract is not even started. "Thats not how it works" was the answer. Why do I have to pay when I am not using the service and I cancelled before it even started. Terrible system Terrible service.

I am extremely disappointed with Tele2. They received my payment, but because the money hit their account just 1 day late, they still issued a penalty fee. They call this a "reminder fee" (påminnelseavgift), but they are sending it after the invoice has already been fully paid! It is nothing but an unfair cash grab.

I will be honest the download speed is great but if you are a gamer like me the ping/ms is really bad I cant even play games and my browser also takes a long time to open any websites this is the last thing you would want to get.

This internet provider plays with connection. I figured case when for no reason I have disabled from Internet for 3 hours. At night time I may reach long-term as 20 minutes sitaution when my connection to Internet gets disabled for 10-120 seconds. I dont get how provider think but I hope he will regret. Very sad to understand what did I connect to my router

I contacted Tele2 approximately two months ago regarding permanent discoloration to my white speaker, which was caused by their TV box.

I provided a detailed explanation, offered photographs, and asked how Tele2 intended to handle the damage and the return of the TV box.

Two months later, I have received absolutely no response.

Very disappointing handling of what should be a straightforward customer service matter.

Terrible company! I was paying the fastest internet and I was getting a terrible connection. I had to call and wait for an hour on the phone to fix that.
Regarding the bills, I pay almost everything by kiva without extra cost. They take 59kr extra to pay by kivra. I tried to change to autogiro but I had to apply 3 times to get it right and they don't tell you what is wrong. I had again to call them and wait another hour on the phone. And guess what you still have to pay the 59kr even if it was their fault.
If I had the choice, I would definitely not choose them!

This review is about Telia 2. And I have a year contract with them.They hide the fact that comvig is the same as Telia 2. If you have your mobile phone with comvig and your home broadband with telia 2, they are alliance. Partners.

The biggest scammers in the company in Sweden? They'll manipulate and force you into paying more and staying in their network. They keep you waiting for 1 hour or more if you want to leave them. They would call and give you one price and then ask you to contact their customer support, and when you do, they will give you a different price. A higher price. What a bullshit company.

We ordered a phone and headphones from them as a gift for our Daughter, and made a point to do it well in advance. The expected delivery time was 3 to 5 days. It's been 4 weeks now, and the phone still hasn't even been shipped. Whenever we message them, all we get is the standard 'sorry, we're having warehouse issues' response. The surprise was completely ruined. Terrible company.
As for their home internet, it's very slow and weak. The signal can just disappear completely depending on which room you're in. We don't live in a mansion, so that's pretty bizarre. I wouldn't recommend dealing with this company to anyone.

Worst god damn customer experience. Breaking the law denying me to cancel my services online.

I am highly disappointed with my experience with Tele2. My binding period ends at the end of this month, but they ended my discounted plan 5 days early. This feels like a cheap tactic to force me into paying expensive, non-discounted rates for those last few days.
On top of this, I receive an incorrect invoice most months. I constantly have to contact them to fix it. If you use automatic payments and don't check your bills closely, you will lose money.
To make matters worse, you cannot cancel your subscription via chat or email. You are forced to call their phone support and wait in line for at least 60 minutes. When you finally get through and explain your problems, the support agents abruptly disconnect the call, forcing you to wait in line for another hour. This is third-class customer service. Avoid this company.

Terrible customer service paired with constant slow internet, and high jitter. don't recommend whatsoever

The service is too bad, i tried to contact them but they don't answer. It says that the waiting time is 20-30 minutes kö but 30 minutes is passed and no one answer. Jättedåligt service. Tele2 is hard to reach when contacting them but they are quick to charge their clients. One more thing is they just upgrade your tjänster/abonemang without informing you... Bad service! I will not recommend this tele2 company. Not good.

I do not recommend buying anything from Tele2. I bought an iPhone 17 Pro, and the delivery took more than 30 days. After that, I decided to cancel the purchase and wrote that I wanted to cancel the order because waiting 30 days for a phone is too long.

Instead, I went and bought an iPhone 17 Pro from Telenor. It took me only 20 minutes to pick up my new phone.

After that, Tele2 sent my details to a debt collection company and charged me a penalty for not picking up the phone from the post office. But why did they send it to me if the purchase had already been cancelled?

I tried to resolve this issue through customer support, but I only managed to get through on the 10th attempt. Their technical support is simply 1/10.

In the end, I had to pay 2,000 SEK because I did not wait for my phone. They justified this decision by saying that I had not used my right of withdrawal.

I will never deal with this company again, and I do not recommend it to anyone.