Comviq Reviews 

generally everything was good. good 2 year deal incl. router. just one thing: I changed the credit card and autopay was thereby deactivated unbeknownst to me. no notification about this. hence, invoice was not paid. 60 kr fee applied, which I will not pay. If they insist, I will terminate the contract.
in contrast, hallon did not deactivate autopay after changing the card. no human being expects this to happen.

Its shame of Swedish product, they are spoiling swede name and trust, Comviq just loot money like anything.. they charge unfair and cant cancel as well, I am moving abroad but they are not ready to help me cancel. Such a worst mobile network I ever seen, Looting network

I called customer service because I was moving abroad. I asked whether I could pay the remaining amount of my existing mobile contract and my phone in advance. I did NOT ask to cancel my contract and I did NOT agree to start a new subscription.

Despite it my original subscription was cancelled and I was charged approximately 3,000 SEK for a service that I can no longer use. I also never received any email confirming that I had requested or agreed to the cancellation.
I just want my subscription not cancelled!

I contacted customer service again and explained the situation and the couldn’t help me even tho it’s their fault.
I have asked Comviq to review the recording of my call, as it should clearly show what I actually requested.Nothing has happened yet.
I am simply asking Comviq to correct the situation and restore my original contract and refund the charges for a service for the subscription.

Very frustrating experience, especially considering that this could be resolved by simply reviewing the original call.

8 weeks of delays and broken promises over a simple goodwill request
Extremely disappointed with Comviq's customer service. I contacted support on June 15th regarding a 502 kr background data roaming charge that occurred during a brief airport layover in transit. I did not ask for a technical dispute, but simply a one-time goodwill waiver as a long-standing customer.
Instead of a prompt response, I was subjected to 8 weeks of internal delays, broken 48-hour callback promises, and 40-minute phone queue times. When they finally processed the ticket, front-line agents refused to consider a goodwill waiver, and their retention team preferred processing an immediate cancellation of my line rather than offering basic customer service.
Moving my number to another provider. Case reference: CS12433711

Really negative experience with Customer service. I wanted to switch to another provider and called customer service to ask if I need to cancel my subscription with Comviq. The person on the phone was really forcing me to stay with Comviq, telling he can fix me a better offer, even after I replied "no, thank you" several times. So I didn't get any answers and had to just cancel the call. This type of intrusive "service" makes me want to never use Comviq again.

I transferred my number from Hallon to Comviq. It has been more than 10 days, and my number transfer is still pending, even though your website clearly stated that it would take only 1–3 days.

Today, my Hallon service was completely disconnected, but my Comviq service has still not been activated. I have contacted Comviq customer support several times, and each time I was told, "It will be connected in a few moments." Unfortunately, that never happened.

I deeply regret leaving Hallon and signing a contract with Comviq. This has been one of the worst customer service experiences I have ever had.

Bunch of crooks.

Astonishingly poor customer service, lies and deceit, refused to make accessible concessions regarding cancellation. Don't listen to them - you don't need to phone to cancel. Send them a letter. THEY WILL PRETEND IT HAS TO BE ONLINE.

No customer service point and do not receive any call even waiting for 40 minutes! They offer a student mb package and it’s hard to obtain. No help from them at all

If possible I would give it zero stars. The worst customer service ever!
Even the worst telecommunication service company. Thieves!!!

So so bad company they should close the world would be a better place without them. So basically, they have updated my subscription without even me confirming that to a higher subscription and they just that it’s part of their policy!! As a student it is completely not fair. And I didn’t get a notification several times about I my invoice so extra fees where always added and when I contacted them they didn’t do anything about that!! So rude not recommending this company to anyone definitely change to another 👍🏻

AWFUL - Nothing but a ripoff organization. You don’t matter except to pay your bill and they will charge you for anything and everything they can. Especially when you travel. Beware arriving at an airport. You will be charged $90 USD for nothing. No recourse. And when you cancel they will over bill you and send you to collections. Top it all off, they have the worst mascot ever. Ridiculous idiot. Except for Tele2 and their stupid black sheep. Geezuzzz… what is wrong w telecom in Sweden?!? Avoid!!

Comviq has always worked for me, even when I am abroad. Their customer service has always been nice, and they exceeded any expectations I had.

I Left Sweden and canceled my card, they not only didn't canceled it they also kept charging me and now I have debt collectors sending me mails about a service I didn't used and I need to pay, but guess what without a bank id is impossible to pay them. THANKS A LOT COMVIQ 0/10

I have 40 GB EU surf and I found out that it does not work in Spain. It is extremely slow.
The worst part of it is that Comviq do not answer questions about the continuous lack of speed.

Funny company!
I ordered a subscription for myself, and I got it, it is active.
Same time I ordered a subscription for 200 sek for my daughter and they didn't approve my credit check, because my last year salary is not yet visible on the internet.
I connected them to my bank account with bank id to check my salaries, but they didn't approve the 200 sek monthly subscription.
200 sek !!!!!!!!!!!
They must be full of customers and the don't want new customers...

After very long time with comviq, they blvoked my huawei mate 20 pro ohone from calls! Claiming i can't call 112!, I tried to call 112 even after they blocking my sim on the phone and it went through! Customer service didn't help, rude , even told me i will hang up on you!.
Switching to different network now.

The rudest and most unhelpful customer service ever. I write and tell them my speeds in my apartment are less than 1 mbps. They tell me that's "technically okay." I'm sorry, I pay 220 SEK per month for what is close to dial-up speeds, and you "can't do anything about it"? I've had enough.

I’ve used Comviq since 2018, but I’ve finally had enough. The recent price hikes without notice were the final straw. For the increased cost, you would expect better service, but the network connection has actually gotten worse. Customer service is virtually non-existent when you need actual help. I’ve found much better alternatives that offer better coverage for a fair price. Save yourself the frustration and look elsewhere

Comviq is refusing to take responsibility for an empty, tampered-with box, despite the PostNord agent witnessing and reporting the damage. They are hiding behind a 'delivered' status that only applies to a cardboard shell, not the product I paid for.

Warning! Scam!!! They include hidden charges