Very poor service
I placed an order with this crowd on 4th of this month. At the time of purchase the site stated a delivery timeframe. Stating from shop and from their supplier. But there was quite a difference. There was no mention of a lead time. After a few days I emailed them to find out when my stuff would be sent. I informed them I was waiting for the item.
They replied 2 days later saying the stuff wasn't in stock. But would have them either the following Monday/Tuesday and would dispatch them as soon as they received them. Tuesday night still no sign of the order being sent. So I emailed them to cancel the order. But then I emailed them again informing them I would leave the order run. Next morning Wednesday. They told me the goods were sent. Also a tracking number. But the goods still weren't actually sent until Friday night. Which according to the tracking the seller dropped the off instead of having them collected. I had actually asked if they had a quicker shipping method. They said no.
Handing the goods to a courier 2 days after they told me the goods were sent. Isn't acceptable. I left a 1 star review. If it was possible I would to leave no stars that's what I would have done. To me it looks like they don't care about how long I was waiting for my order as long as they got paid. Then told fibs about the stuff dispatched when they really weren't. Most likely thing I was going to cancel my order. This was the first time dealing with this crowd and probably the last.
Do yourself a favour steer clear.
Reply from Upgraderc
Hi Patrick,
We understand your frustration, and we apologize that your order exceeded the estimated delivery time of 4–11 days.
Unfortunately, delays can occasionally occur when a shipment from one of our suppliers takes longer than expected to arrive, which then affects our delivery timeline.
We would also like to clarify that these items were clearly marked as being in stock with our supplier, rather than in our own warehouse. This information was displayed on the product page beneath the price, which is why the estimated delivery time was longer than for items stocked directly by us.
As you mentioned in your review, you asked us to continue with the order, and we honored that request. We were also happy to cancel the order if you had preferred not to wait, but since you chose to proceed, we continued processing it.
We appreciate your patience and your feedback, as it helps us continue improving our service.