Uk Gotogate Reviews 

103
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers had a great experience with this company. Customers consistently mention that the booking process is remarkably quick, straightforward, and easy to navigate. People also appreciate the professional website layout and finding very competitive prices for flights. Travelers find that searching for tickets is efficient and reliable, saving both time and money. However, some customers also noted issues regarding unexpected price increases during checkout and persistent upselling. A few people felt quite frustrated by extra service charges and missing booking details in confirmation emails. Other consumers mentioned difficulties when trying to get support or encountering confusing additions during transactions.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, describing it as fast, straightforward, and easy... See more

Service

Customers consistently note ambiguous experiences with service, reflecting mixed opinions among reviewers.... See more

Price

Users describe ambiguous experiences with prices, as opinions are divided. Many customers report finding the... See more

User experience

People report ambiguous experiences with user experience, with opinions split between praise and criticism.... See more

Website

Clients share positive opinions on website, highlighting that it is very easy to use and navigate around to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goto Gate was able to find tickets easily that I have spent days searching and they also found the tickets cheaper than I found elsewhere including the airlines' sites. We have not flown yet, waiting... See more

Rated 5 out of 5 stars

The booking was made easy by every point being answered on a question and answer form. Clear instructions were given on how to contact both airlines used. The confirmations appeared within minutes f... See more

Rated 5 out of 5 stars

Very quick and reliable service which I have used before. I am a satisfied customer and happy to along with GOTO Gate one more time.

Rated 5 out of 5 stars

Very easy to book, no issues. However, this is just the initial step, the flight is in a months time so hopefully i won't need to do another negative follow up review..............


4.1

Great

TrustScore 4 out of 5

103 reviews

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No history of asking for reviews

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4.1

All reviews

(103)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worked well eventually!

Actually, my last experience that I based this appraisal on was my 4th attempt.
I think my bank was very cautious on my behalf. On this occasion all went smoothly!

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Shocking - Rip off merchants - Not Booking.com

Thought i was booking my flight through booking.com, accidentally booked the wrong return flight, was told i couldnt change without a fee even though the airline i booked it with offers free changes to all flights, i booked business class, was then told i had to pay fee of c.200 pounds, reluctantly I paid it , 2 days later they email me, saying they refunded the charge and had cancelled the change, offered no explanation, but then said i could make the change for a charge in excess of 1000. Again, airline offered free changes. Absolutely shocking behaviour. Be very aware booking any flights through booking.com as its not them, I trust booking.com but now will not purchase any flights through them as it is not them.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

The booking was made easy by every…

The booking was made easy by every point being answered on a question and answer form. Clear instructions were given on how to contact both airlines used. The confirmations appeared within minutes for peace of mind.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid total scammers we…

Avoid avoid avoid total scammers we booked r flights in June was heading on holiday today the connection flights wasn’t booked wanted more money which we gave and again wanted monies they have £1890 of our money and no flight had to rebook the day before direct with airline the police and banks are handling it no star please do not use this service.

23 August 2026
Unprompted review

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