UIS Australia Reviews 

Great explanation of how visa works and which one is best suited to my needs, and directing me to another government website to get the correct visa - Matthew was class 👌

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I highly recommend UIs to anyone looking for help with the Australian immigration process.
My experience with UIs has been excellent from beginning to end. What I appreciated most was the support and guidance throughout what turned out to be a lengthy and sometimes challenging process.
Getting to the point of submitting my Subclass 190 visa application took quite a bit of work. There was a lot involved, including my TRA documentation, business information, employment history, skills clarification and all the additional evidence required to put together a strong application. The team helped me work through all of these requirements and kept things moving in the right direction.

Once my Subclass 190 application was finally submitted on June 16, 2026, the actual visa processing didn't take too long, and I received my permanent residency grant on November 5, 2026. But getting everything prepared and reaching that submission stage was the real journey.

I'd especially like to recognize Jennifer Carter, Claire Smith and Summer Chen for their help, patience and hard work throughout the process. I really appreciate the time and effort each of you put into helping me achieve this.

After all the paperwork, requirements, English exams and uncertainty, the struggle is finally over. I'm now looking forward to starting a new chapter of my life in Australia, working in Queensland and building a future there.
Thank you to everyone at UIs who played a part in making this happen. I genuinely appreciate everything you've done, and I would absolutely recommend your team to anyone navigating the Australian immigration process.

M&Z Consultancy also deserves a thank you for their involvement in getting my visa across the finish line.

Thanks a lot

Spencer Martin
Alberta , Canada

Dean was very friendly, thank you mate! :)

I just had a consultation with Leo and he was very helpful and an easy going conversation!

Great job to Leo! He explained to me well and its a huge help.

The experience was great, the communication from staff was excellent and to the point on what documents were needed. I honestly appreciate all the staff that I interacted with just that I don't remember all of them by name to the agency that applied my visit visa their communication was at bar and it was actially out within one month . Thanks to the entire team and looking forward for your help when I will be ready to apply for my 189

Leo did a great job

Matthew Addams was a very helpful guy he was respectful and informative person I had a really good experience

I had a very informative conversation with a kind and polite guy called Derrick today. He gave me the best advice and he was very respectful and helpful. What a cool guy

worked in Germany most of my life.
British Military 18 years. Royal Signals.

Leo was very helpful

The person I talked to was very helpful and provided me with the information I needed

Oliver was great! Had a lovely conversation with him and he gave me all the good info and i really think you should give him a HUGE raise :)

Extremely disappointing experience and terrible customer service:

I have never experienced such poor customer service or such an unacceptable way of treating a customer.

The company charged me €349 without me having a clear understanding of what I had agreed to or what services I was actually paying for. I had not submitted any documentation or received any paperwork that would indicate that a process had been initiated on my behalf or that any actual work had been carried out.

As soon as I realised what had happened, I contacted the company the very next day and politely requested a full refund. My request was immediately rejected. After repeatedly contacting them and expressing my dissatisfaction, they eventually offered me a partial refund of €75. Naturally, I was not satisfied with this. Why should I accept losing a substantial amount of money when they have not been able to demonstrate that they have actually provided any service?

After further complaints, their offer was increased to €105. They claimed that this amount supposedly reflected the time and work they had invested in my case. However, when I asked them to provide documentation or evidence of the work they claimed to have carried out, I was told that they were unfortunately unable to provide any. I was even told that I should be grateful that they were willing to offer me any refund at all.

Apparently, their justification for refusing a full refund is that I have an 'open case' in their system. However, simply having a case registered does not demonstrate that any meaningful work has been carried out, especially when no supporting documentation or evidence can be provided.

I have now been in contact with their customer service department for months and have spoken to more than five different employees. Not a single person has been able to provide a proper explanation, resolve the matter or offer any meaningful assistance. Instead, I have been passed from one employee to another without any actual progress.

This entire experience has been incredibly frustrating and, quite frankly, feels like a complete joke.

I am 19 years old, an individual customer who works hard for the money I earn and has everyday expenses and bills to pay. Losing €349 under these circumstances is not a small matter to me. It is deeply disappointing that a company can charge such a significant amount, fail to provide convincing evidence of the services supposedly delivered, and then make it so difficult for a customer to receive their money back.

I strongly advise anyone considering using this company to be extremely cautious. Make sure you fully understand what you are agreeing to, what you are paying for and what their refund policy actually means before making any payment.

In my experience, the lack of transparency, accountability and basic customer service has been absolutely unacceptable.

People were really great , nice and extremely helpfull.
Always ready to help. Accurate in making tell calls and very polite.
Can not wait coming over soon

The staff was very helpful, made sure that I understood everything before moving forward, was very nice. Thank you Taylor!

Had a great chat with Ross Davies. Thanks for answering all my questions.

I’ve been talking to Amelia about a partner visa to Australia this morning and had the worst experience. Like the other reviews mention, it started off as a kind and inquisitive conversation and turned into a rude and offensive call as soon as I asked about fees. The fee she wanted me to pay upfront was £349 for an evaluation. I told her I needed to discuss this with my partner and she started to question my commitment to moving to Australia. It ended with me having to hang up the phone as a dialogue turned into a monologue of accusations. We are staying away from this company after this and I would advise anyone else to do the same.

Very gooodd

Well, what can I Say! They Start really well, but after a while they rush me to pay to keep going in the proces and I ask to give me a few days to decide and the conversation got really tense. He told me that they will not keep my information and that maybe they can review my information again in a couple of months. Very rude sales techniques. So it sounded pretty much like a SCAM to me. So I started to read their comments in trustpilot and there you go, is a SCAM company, when I asked for company verification the sails man change his tone of voice. I have experience in emigration processes and this was very uncomfortable 🥵. Don't fall for this SCAM. There is always options in the market to seek the same services. I am disappointed. The biggest problem here is that they have you personal information, they ask you personal information that can use against you. After some days I recieved text messages with spam magically.