Pawsy Reviews 

39
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the natural health products very effective for dogs, appreciating noticeable improvements in daily comfort, skin health, and digestion. Many individuals also mention that the liquid drops mix easily into pet meals without causing any fuss during feeding time. However, some customers also noted unexpected recurring subscription charges and experienced significant difficulties when trying to reach customer service teams. A few other people also felt that persistent delivery delays, missing items, and slow responses caused considerable frustration. Additionally, buyers pointed out that certain physical items lack durability or fail to work properly during everyday activities.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting both notable benefits and... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of opinions. Many... See more

Order

Reviewers highlight ambiguous aspects of order processes, frequently noting unexpected charges and unintended... See more

Response time

Consumers find response time to be ambiguous, experiencing a mix of fast replies and complete silences. Some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update: upon posting of this review, the customer service at Pawsy, has been very kind and accommodating offering replacements of the product which apparently has been improved to not come apart, or... See more

Company replied

Rated 5 out of 5 stars

We rescued my dog Storm 2 years ago and since having her we’ve had unexplained accidents through the night, almost every night despite her having no accidents through the day. She was constantly co... See more

Rated 5 out of 5 stars

Service was first class. Product was not suitable for my dog so I asked for a refund which was approved within an hour. Thank you for such excellent customer service

Rated 5 out of 5 stars

I was skeptical but tried it and I am so impressed. I live in a heavily infested tick area on the edge of Crown Land in Ontario. I have only found 1 tick on my dog since she started wearing it and i... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Pawsy, we believe your dog's everyday struggles — the scooting, the obsessive paw licking, the restless nights, the sensitive stomach — are too often treated as separate problems to be managed one prescription at a time. We started PawsyLabs to ask a different question: what if many of these issues share a common root in your dog's gut? That question led to our Pawsy™ Parasite Cleanse Drops — a gentle, plant-based herbal blend paired with a beneficial probiotic, made to support your dog's digestive balance and natural defenses from the inside out. We chose a liquid dropper format for easy, flexible dosing and better absorption, and we keep our ingredients simple, familiar, and clearly labeled, so you always know what you're giving your pet. We're a small, owner-led team, and we treat every pet like family — because to us, they are. Our products are made in GMP-certified facilities, and we stand behind them with a 90-day money-back guarantee, one of the longest in our category. If something isn't right, we want to hear about it and make it right. What matters most to us is trust. We respond quickly and personally to every question, we don't over-promise, and we'd always rather earn a loyal customer than make a quick sale. Thousands of dog owners across the US, UK, Canada, Australia, and New Zealand have welcomed Pawsy into their daily routine — and we're grateful for every one of them. Have a question, or a story about your pet? We'd love to hear it: support@trypawsy.com 🐾


Contact info

3.0

Average

TrustScore 3 out of 5

39 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(39)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad customer service

Hi, I placed the order August 20 of 2026 for my dog September 1 I reached out to them couldn’t call so I emailed a lady named Lisa said that it was delivered and I said delivered where I never got a confirmation number I didn’t sign for a package and I stay in apartment building not a house so they couldn’t leave it outside and so they have 66$ and I need a refund no one has responded back yet.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

my dog symptoms were gone within 2 weeks

We rescued my dog Storm 2 years ago and since having her we’ve had unexplained accidents through the night, almost every night despite her having no accidents through the day. She was constantly constipated despite being on laxatives daily, would lick her paws and her coat has always been dull and greasy. My husband and I have spent thousands on vets bills and behaviourists and nobody could give us any answers. We’ve tried all sorts of different diets, antibiotics, countless medical tests, home remedies, supplements, etc to no success.
I ordered the parasite cleanse drops after reading up on gut microbiome and thought, why the hell not try it!
Within 2 weeks…all of her issues gone! We’ve now gone 7 days without accidents through the night, no paw licking, her stool is completely normal and she is going more frequently.
I couldn’t recommend this enough to anyone in the same position. We’ve gone from dreading coming downstairs in the morning to clean up mess, being worried about guests coming or staying at the house to skipping down the stairs looking forward to seeing her. Absolutely life changing & I imagine she feels so much better too!

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Selective responses/lies

It would appear they only respond if it seems their brand is questioned or their product doesn’t arrive or the order is not fully delivered n anyone informs the public… So let’s see what transpires.
Ordered product 3 for price of 2 paid n delivery was delayed n once delivery finally arrived it was missing 1/3 of the order.
We contacted pawsy please explain nothing till “Hi sorry we’ll look into the order if you give us the number n order details” sure here are the details n order number No follow up No delivery of missing item n No response to email contact??? Seems like random replies that make customers look like liers get published n anyone informs think with facts is ignored hmmm Pawsy poor effort, just take da money n run…
I wouldn’t be looking for an answer or delivery soon 😝

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for assisting

Thank you for assisting. Although I haven’t seen any results yet I am hoping this will help. Rusty exhibits all most all the indications of having parasites.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this website - Unauthorised Subscription

Do not trust this website -they sign you up to a subscription even though every part of the process doesn't tell you this - I double and triple checked their emails and website ordering process.

Under any circumstances do NOT use this website.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

After trying many different things to…

After trying many different things to help my Boxer with her itching I decided to give the Parasite Cleanse Drops a try. It's been just over two months using it and she is itch free! No more incessant licking either. She's very picky and I was worried she wouldn't like it, but has no problem with it added to her food. Also their customer service is amazing. Replies quickly, and resolves issues effectively.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Service was first class

Service was first class. Product was not suitable for my dog so I asked for a refund which was approved within an hour. Thank you for such excellent customer service

6 August 2026
Unprompted review
Rated 5 out of 5 stars

It worked!

I bought this for my American Akita who was always itchy. He is also very picky with food and I thought he may refuse to take the medicine. I am glad to report that he didn’t mind the taste and ate his food like normal. And after 21 days, his itching has completely stopped and I find his appetite has grown and he is less picky with food which is a bonus.
I recommend the product, I have stopped using Cytopoint and Apoquel. However, it is winter atm, would like to see how he goes through summer when the itchy is worse.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered their drops for my dog ONE…

I ordered their drops for my dog ONE TIME AMD ONE TIME ONLY! Today I sat down to check my email and found an email from them stating “Your recent order has been confirmed”. I did not place an order today. Naturally I emailed them at their Help email to dispute this order and hit send when I was done typing up my dispute email. As soon as I sent the dispute email I got another email stating that they had taken payment from my card to pay for my recent order. An order that I did not make. I notified my bank about this transaction and then found another email from Pawsy’s Help email stating that I had been given a help ticket number and could email them if I had anything further to say while their team reviewed my claim. I have sent them another email and am now awaiting their response. Again a fraudulent order was placed today and then my card was charged for that fraudulent order within 10 minutes of that fraudulent order being placed. DO NOT ORDER ANYTHING FROM PAWSY LAB COMPANY.!

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Pawsylabs MADE IN CHINA!! BEWARE!!

I will never again buy anything off of a Facebook ad. They are all scams. Here’s one example: I wanted to buy a Holistic remedy advertising to prevent parasites in dogs. I first messaged them and asked if their product was made in the USA, which they said it was. I’ve been waiting 2 weeks to get it! So I ask sarcastically if the product is made in China…and they say it is!! #pawsylabs BEWARE OF ALL FACEBOOK ADS🔥 I wish I could post the emails for all to see!!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

I feel reassured!

I must say that after I ordered this product I was really concerned that I had been scammed and I was afraid to give the drops to my dog because of the wormwood and black walnut extracts. I was also concerned about the subscription because I didn’t want this to become a continuous medicine stream for my dogs. I used the website contact form and asked for my subscription to be cancelled and it was absolutely no questions, it was just done! Thank you. I have been reading through the replies to the reviews on trust pilot and feel reassured about the contents of the product now. I also realise that if this was a scam they would not respond to the reviews! I will come back and let you know how the drops work for my dogs.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely to hell with this company

Absolutely to hell with this company. Wasn't cleared to give my dog their product and requested a refund. First email response was to offer 15% back and to keep the product. Second email was 20% back. Followed by 30%. Then 50%. Then finally 100% back and to keep the product. Awaiting the 'full refund' though it seems like complete bs to me. Ridiculous, obnoxious tactics. Can only assume they absolutely do nothing care about their products.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

We got some anti parasite drops from…

We got some anti parasite drops from this company.....should have taken £25 from account-took out £51.99!!!-Then notified me they were taking money out next for the repeat subscription-WHICH I HAD NOT authorised.
Do not trust this site!!!!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

I placed a ONE TIME ONLY order for some…

I placed a ONE TIME ONLY order for some drops for yeast prevention for my dog. First of all, it doesn't work!!! Second of all, I did NOT give them permission to sign me up for a subscription! I noticed a month later they charged my bank account for another order of the drops. I emailed them because there is NO customer service number! I was sent a link to click on to unsubscribe, I tried to do so but it showed I have no subscription!!! This company is a fraud!!!! They will take your money and keep doing so monthly without consent> I am waiting for another response and the next step will be to call the Better Buisness Bureau!!! BEWARE OF THIS SO CALLED COMPANY!!!!

14 July 2026
Unprompted review

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