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Tiimely Home Reviews 

954
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Unable to transfer money from offset account to pay invoices straight away. They schedule it for 2 hours later. Don’t have access to your own money when you need it. Tried to call customer service bu... See more

Rated 5 out of 5 stars

Working with you as my mortgage broker has been such a positive experience. Having known you for years, I already knew you were someone I could trust, but you went above and beyond throughout my h... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience working with Sam. Sam made the refinancing process clear and straightforward, kept us informed at every stage, and worked hard to achieve the best outcome for us. T... See more

Company replied

Rated 5 out of 5 stars

Tiimely provided same level of service as my local broker, although remotely via calls and video call. They offered the benefit of cash back offer which helped offset the fees in refinancing. My local... See more

Company replied

Company details

  1. #2 of 2 best companies in Mortgage Lender
  2. #3 of 3 best companies in Mortgage Broker

About Tiimely Home

Written by the company

In 2017, we launched as Tic:Toc Home Loans, introducing The World’s First Instant Home Loan®. A world-first innovation that changed the way Australians fulfilled their home loan.

Since then, we’ve evolved beyond our price and speed proposition. What began as a faster way to get your approval has become something much bigger, to become Australia’s leading online home loan destination. Now as Tiimely Home, we combine our innovation with real human expertise to make every step of the home loan process faster, smarter, and simpler. We are here to support Australians refinance, buy, and invest with confidence.

With access to multiple lenders, competitive rates, and expert support all the way to settlement, Tiimely Home is helping thousands achieve their home ownership goals on their terms.

Apply now ↗

Book a call with a broker ↗

Our services

Written by the company

Digital Home Loans
Tiimely Own is our award-winning digital home loan, built to give you more than just a competitive rate. If you need a hand, our Australian-based support team is available 7 days a week.
Mortgage Brokers
Tiimely Home’s mortgage broker team brings deep expertise and a genuine commitment to helping clients secure the right home loan. With access to 30+ lenders, our mortgage brokers can help find a loan that suits you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

954 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(954)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Veronica was very understanding and…

Veronica was very understanding and helpful throughout the process of getting the loan approval from application to the final stage. She is quick to respond to any questions and clarifications. Would recommend her to family and friends. Thanks Veronica!

20 October 2025
Unprompted review
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Reply from Tiimely Home

Hey Manish! Thanks for the wonderful review and recommendation of Veronica and the Tiimely Home broker team. The help doesn't stop here, be sure to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Sam is a Fantastic Broker

Sam was a great broker who worked quickly, was responsive, and had great communication. Had to settle in a short period of time and needed someone to guide us through getting a reasonable rate and turnaround time. He made it happen.

Will be using Sam again!

17 October 2025
Unprompted review
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Reply from Tiimely Home

G'day Shah. Sam's an excellent broker! Short settlements can be tough, but the Tiimely Home broker team know how to help. Congrats, and don't hesitate to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Very good process

Very good process. Generally fast responding and human in their approach. Buying a house is very stressful, but they took as much out of it as they could.

1 October 2025
Unprompted review
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Reply from Tiimely Home

Hey P S. Congrats on the purchase. Glad to hear we could take the stress out of the buying process ~ Alex.

Rated 5 out of 5 stars

Sam was truly amazing and took a lot of…

Sam was truly amazing and took a lot of the stress and thinking away from us having to secure a loan for a quick settlement. He gave me accurate advice and figures at the very beginning, negotiated a better rate and found a product that suited our needs.

I could trust Sam to just “get it done”. Nothing was too much trouble.

We will use Sam again in the future.

10 October 2025
Unprompted review
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Reply from Tiimely Home

Hey Richard, wonderful to hear about the quick settlement and your work with Sam from the Tiimely Home broker team. They're a great bunch and do indeed "get it done"! Reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Sam was so helpful in our refinancing…

Sam was so helpful in our refinancing by providing the best option for us to perform home renovations.

9 October 2025
Unprompted review
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Reply from Tiimely Home

Hi Scott. Congrats on the loan and wonderful to hear about your work with Sam! Reach out anytime ~ Alex.

Rated 5 out of 5 stars

Highly Recommend!

Veronica has been extremely helpful and transparent throughout the entire loan application process. I highly recommend that you use TimelyHome and use Veronica as your broker.

8 October 2025
Unprompted review
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Reply from Tiimely Home

Hey Bo! Glad to hear about your experience with Veronica and the Tiimely Home broker team! Thanks for the recommendation to others, be sure to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

5 Stars for Veronica

Veronica “Ronnie” is fantastic to work with - she is always contactable and very quick to respond to questions or queries. The process has been smooth and helpful with Ronnie’s support.

26 September 2025
Unprompted review
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Reply from Tiimely Home

Hey Oscar! Ronnie is indeed fantastic to work with! It's great to hear about your experience with the Tiimely Home Broker team. We're always here to answer questions, so don't hesitate to reach out ~ Alex.

Rated 5 out of 5 stars

Sam supported me through the maze

Sam was wonderful from the beginning. He took the time to understand my circumstance and trusted that he was working in my best interest. His communication was very responsive to the the many questions I had as a first time home owner.

24 September 2025
Unprompted review
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Reply from Tiimely Home

Hey Andy, congrats on the first home! Sam is an excellent member of the Tiimely Home broker team and great at answering questions. So please feel welcome to reach out if you have any more ~ Alex.

Rated 5 out of 5 stars

I had a great experience with Timely…

I had a great experience with Timely Home. From start to finish, the staff were friendly, attentive, and genuinely helpful. I was guided through every step of the process, all from the comfort of my living room, which made the entire journey smooth and stress-free. Their support and professionalism really stood out. I highly recommend Timely Home to anyone looking for a seamless and supportive service.

11 September 2025
Unprompted review
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Reply from Tiimely Home

G'day Brian. Home loans should be comfortable! Even from the couch (sounds like you might been a mover soon!). The support doesn't stop now. Reach out if you have any questions and thanks for the recommendation ~ Alex.

Rated 5 out of 5 stars

Great experience

The team at Tiimely home was great. Very friendly and supportive, they found us not only a better deal in our previous loan, but also a way to cross-collateralise our new loan with the equity from our investment property. I wouldn't have been able to do this by myself.

11 September 2025
Unprompted review
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Reply from Tiimely Home

Hi Eduardo! Congrats on scoring a better deal! Some situations can be super complicated. Our broker team are always keen to help. I sit near them and they're always looking to help in the best way they can. All the best ~ Alex.

Rated 5 out of 5 stars

Quick responses and Stacey kept me…

Quick responses and Stacey kept me informed about all the steps.

5 September 2025
Unprompted review
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Reply from Tiimely Home

Hey there Tomascl. Thanks for your review of Tiimely Home. I've let Stacey and the team know. Stay informed anytime you like by reaching out if you have any questions ~ Alex.

Rated 5 out of 5 stars

I highly recommend Sam

I highly recommend Sam and his specialty team of brokers at Tiimely Home Loans. Sam made the whole process so quick and easy compared to the previous bank and the rate at the new bank was better too. Thank you Sam, best loan experience I’ve ever had.

3 September 2025
Unprompted review
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Reply from Tiimely Home

Hey Barnabas, thanks for sharing your experience with Sam and the Tiimely Home Broker team. Be sure to tell your friends that it's the best home loan experience you've had! Reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Tiimely was so helpful and responsive

Tiimely was so helpful and responsive. The team made the process incredibly easy.

2 September 2025
Unprompted review
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Reply from Tiimely Home

Hey Sarah, thanks for sharing your feedback. It's always great to hear that Tiimely Home is helpful and responsive! Just how getting a home loan should be ~ Alex.

Rated 5 out of 5 stars

Quick and easy fast approval

Quick and easy fast approval.
I thank the concerned Team to patiently hear us and re-review the documents submitted for their approval.

2 September 2025
Unprompted review
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Reply from Tiimely Home

Hey Kanishka! Congrats on the home loan approval. Great to hear it was quick and easy with Tiimely Home. Reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Easy online application process

The online pre approval application process is very easy, and the prompt communication over the phone also makes it an easy and enjoyable experience

24 August 2025
Unprompted review
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Reply from Tiimely Home

Hey Sarah, congrats on your pre approval. Wonderful to hear everything was easy and speaking with the team over the phone was a breeze ~ Alex.

Rated 5 out of 5 stars

Tiimely were awesome from start to…

Tiimely were awesome from start to finish, Sam our broker was brilliant, very easy to deal with and very professional throughout the Homeloan application process. I would highly recommend using Tiimely again

28 August 2025
Unprompted review
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Reply from Tiimely Home

Hi Aaron, great to hear about your Tiimely Home broker experience. Sam is great! Don't hesitate to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

My broker was responsive and proactive

My broker was responsive and proactive, and very supportive throughout the settlement process.

7 August 2025
Unprompted review
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Reply from Tiimely Home

G'day Casey, excellent to hear the Tiimely Home broker team were able to get you across the line! Knowing they were responsive and proactive is awesome feedback that we love to hear - and kinda expect really! Don't hesitate to reach out to the team if you need them ~ Alex.

Rated 5 out of 5 stars

Responsive, informative and great service.

Responsive, informative and great overall service. I was surprised how easy the process was using the broker service at Tiimley. Darlene was particularly attentive and proactive, updating me regularly and explaining anything I wasn’t sure of.
Ultimately I was able to refinance quickly and easily with a more than competitive rate. Thank you!

17 July 2025
Unprompted review
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Reply from Tiimely Home

Hi Nadine! Congrats on your refinance. It's excellent to hear it was quick and easy plus the competitive rate! I've shared your feedback with Darlene and the team. Darlene was very excited to read your review! Please don't hesitate to reach out if you have any questions ~ Alex.

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