Ticket Merchant Reviews 

4,877
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally easy ticket purchasing process, user-friendly website navigation, and the wonderful, helpful staff present at the venues. Customers note that receiving timely email updates, helpful instructions, and reliable communication makes attending live events completely stress-free and exceptionally smooth. However, some people mentioned occasional issues, such as unexpected delays in receiving barcodes, finding tickets arriving late, or experiencing minor communication gaps. Some reviewers were not happy with minor inconveniences, noting that certain seating locations were disappointing or that scanning tickets at the venue gates took extra attempts to work.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how seamless and straightforward the... See more

Service

Consumers find service to be positive, highlighting a smooth and stress-free process from booking tickets to... See more

Order

Clients share satisfaction regarding their order experiences, highlighting how smooth and simple the online... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, kind, and super... See more

Location

Reviewers mention positive feedback about location, highlighting convenient access to public transport and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Ticket Merchant a few times now and have found their process quite easy. Their emails about ticket release or delay are informative and the updates for your event also. I've also been able... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

Due to my lack of experience purchasing g on line tickets, I had problems downloading the tickets. When reaching out the support was fantastic and I will definitely use Ticket Merchant in the futur... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,877)

1,024 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

I have purchased a few tickets now from Ticket Merchant and every time it has been smooth sailing. Would highly recommend.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic night!!!

Absolutely had an amazing time at the Alex Warren concert!! Not just the performance itself but every step was easy and well organised. Parking was simple with attendants directing in and out traffic. Plenty of toilets and amenities. Food and drink accessible everywhere and wait lines weren’t bad at all considering the volume of bodies in the area.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend The Ticket Merchant

I highly recommend The Ticket Merchant! The entire buying process was smooth, and my tickets were emailed to me right away. It was so simple to transfer them to my phone wallet and use the barcode at the stadium entry. I couldn’t be happier with this purchase and will absolutely buy from them again for future events.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I have never been to comedy show…

I have never been to comedy show before, and I did not regret one bit in seeing Bobby Lee live! Buying a ticket and using the website was so user friendly, the venue was clean! The staff were helpful! I will definitely be looking out for my shows to attend via the Ticket Merchant.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find

Easy to find, great venue, friendly ushers.
Gave me a better seat (single short guy) as I couldn't see properly. Wish I could remeber the young ladies name.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

🤩 wow

Great venue, great audience standing area setup with no blind spots, direct view this stage thanks to which I was blown away by her iconic, unique stage presence, on top of the possibly best vocal display I have experienced at any live. Beautiful architecture too, nice lighting and effects, find this stands out from other venues that I have attended.
Performance wise, just iconic. her way of engaging with the audience, set listing and appeal intensified my excitement to the point of nearly fainting quite afew times, while she retained her calibre till last 1 second
Most of the staff members, especially the nice ladies at the cloak and bar counter and other concert goers I met were absolute angels. Just one thing is that I really don't need to be reminded that the show is over and to exit while texting and waiting to get matched in the corner,
Generally for the website keep up it is a good work and yeah fab taste for selecting the artists and very patient and helpful and instructive online customer services

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Trustworthy process but favours upsellers

Bought multiple tickets for Slayyyter at 60% upmark from firsthand merchant price. Ticket Merchant fees were a little over 5%, slightly longer wait period than expected but received well before concert took place.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything went exactly as described…

Everything went exactly as described and was as easy as buying on the original ticket site (easier tbh). Glad they gave all the guarantees about legitimacy etc. because it's really hard to trust ticket sites but my ticket was legit and they were very communicative about timeline expectation for delivery of the ticket etc in my inbox and all that. I bought the ticket about 3 weeks before the concert and it was a very normal reasonable price at that time.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Trustworth and efficient company

Ticket and concert information was available at purchase.

They let me know that ny ticket would be released a week or 2 after purchase and it came when they said it would.

They now have my trust and faith for concerts to come!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Ticket Merchant process is easy.

I've used Ticket Merchant a few times now and have found their process quite easy. Their emails about ticket release or delay are informative and the updates for your event also. I've also been able to find tickets through their website for an event when not available through another site which was certainly a bonus.

17 August 2026
Unprompted review
Rated 4 out of 5 stars

Ease of use with the app

Ease of use with the app
Had no issues with getting my tickets not being the fastest with my phone and downloading the tickets was a breeze
All round a great experience will use again

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely bloody hilarious

Absolutely bloody hilarious! 😂 Jeff Dunham had us laughing from start to finish. The puppets, the jokes and the way he brings each character to life were brilliant. Definitely worth seeing live — my cheeks hurt from laughing so much! 🤣
10/10 night… although I’m pretty sure my stomach muscles are now on strike! 😂

17 August 2026
Unprompted review

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