What a great experience I opted for contact through Watts app and was quickly chatting to Jess. Thus made the process so much more personal and Jess was able to answer all of my queries quickly... See more
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My first encounter with your company was with your advertisement. You an excellent marketing platform. My second encounter was with Jess, your sale representatives. She was very personal and kind. S... See more
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Lydia del Renzio, a specialist at Top Villas, has made our booking process seamless and easy. She is quick to respond and always very friendly! We really look forward to our stay, and know that we c... See more
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Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... See more
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Company details
About Top Villas
Written by the company
Top Villas offers more than 19,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex was so helpful and patient
Alex was so helpful and patient. He answered all my questions. Thank you for all your help.
3 September 2026
Unprompted review
Reply from Top Villas
Dear Cookie,
Thank you for your kind feedback! We are so pleased to hear that our staff were helpful during your booking process.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Lots of choice
Lots of choice, booking was straightforward and lots of guidance from Kedesh.
1 September 2026
Reply from Top Villas
Dear Mr Barr,
Thank you for your kind words about Kedesh, we will be sure to share them with him!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
My experience was not great
My experience was not great, I build a resort just for you to tell me it is not available
31 August 2026
Reply from Top Villas
Dear Anita,
Thank you for your feedback and I hope you are well.
We are so sorry that the home you liked was not available, please be assured that our agents will be reaching out with alternatives soon.
Kind regards,
Rachel
Top Villas
Jack was awesome
Jack was awesome. Very smooth transition. Answered all of my questions & concerns.
19 August 2026
Reply from Top Villas
Dear Mike,
Thank you for your kind review!
We’re delighted you had such a positive experience with Jack and truly appreciate you taking the time to share your feedback. We’ll be sure to pass your lovely comments along to him.
We look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
I contacted a representative to discuss…
I contacted a representative to discuss a vacation home rental and was immediately met with asistance. I am very pleased with how quickly my home needs were met and the booking process handled. I am looking forward to my stay at the property.
22 August 2026
Reply from Top Villas
Good morning,
Thank you for your wonderful feedback!
We’re so pleased we could make the booking process easy for you and are delighted to hear you’re looking forward to your stay.
We hope you have an amazing vacation!
Kind regards,
Rachel
Top Villas
LYDIA HAS GREAT CUSTOMER SERVICE SKILL
LYDIA HAS GREAT CUSTOMER SERVICE SKILL. SHE RESPONDED TO EVERY CALL TIMELY , ALSO LYDIA WAS VERY HELPFUL IN IDENTIFYING THE PERFECT HOME FOR MY FAMILY Vacation.
25 August 2026
Reply from Top Villas
Dear Cathy,
Thank you for your lovely review!
We’re delighted to hear you had such a positive experience with Lydia.
We’ll be sure to share your kind words with her, and we hope your family has a fantastic vacation!
Kind regards,
Rachel
Top Villas
Jean is so kind and patience!
Jean is great! Every time I call, no matter how simple the question is, he always treat me with so much patience and kindness.
22 August 2026
Reply from Top Villas
Dear Barbara,
Thank you for your kind review!
We’re so happy to hear that Jean has made such a great impression.
We’ll be sure to pass along your thoughtful feedback to him and we look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
Family vacation
Becky and her knowledge of the vacation homes and taking the time to find me a rental vacation home that was suitable for my family vacation. She sent over a few homes for me to checkout. She checked back to see if those were a fit. She was amazing. Thank you Becky H.
21 August 2026
Reply from Top Villas
Hi Cathy,
We really appreciate your positive review of your time working with Becky, and we love to hear that she was so helpful!
Our Guest Experience team are looking forward to helping you with the next steps of your family vacation!
Kind regards,
Katie
Top Villas
Stephany made my experience
Stephany made my experience! The house I originally wanted was no longer available. I told Her what I was looking for and she handled everything from there. She was extremely professional and made this process easy! If I had to do this over again, I would Request Stephany EVERY TIME!!!!
23 August 2026
Reply from Top Villas
Hi Daryl,
Thank you so much for this amazing review of your time working with Stephany. We love to hear that she was so professional and made the whole experience so easy for you.
We already can't wait to work with you again in the future!
Kind regards,
Katie
Top Villas
Good old fashioned customer service at its best
What a great experience
I opted for contact through Watts app and was quickly chatting to Jess.
Thus made the process so much more personal and Jess was able to answer all of my queries quickly and efficiently.
This enabled me to also share information with the rest of the family allowing us to make the reservation.
Well done TOP Villas you have managed to use new technology to allow good old fashioned one to one customer service, which is sometimes missing nowadays.
Jess was so helpful and guided me through the process
21 August 2026
Reply from Top Villas
Hi Jim,
We really appreciate you taking the time to leave this amazing review. It is wonderful to hear that Jess was so helpful and made the booking process as easy as possible through WhatsApp!
We are already looking forward to having you stay with us!
Kind regards,
Katie
Top Villas
The team are very helpful and quick to…
The team are very helpful and quick to answer any queries
20 August 2026
Reply from Top Villas
Hi Keith,
Thank you so much for your kind review, we are so pleased to hear that the team were so efficient with getting back to you!
Kind regards,
Katie
Top Villas
Warning to All.
Warning to All.
Do not book with topvillas.
Topvilla is a management company that only cares about making money. No customer satisfaction or service.
If you have a problem or issue with your rental Goodluck with someone helping you.
They don't answer there customer service number only leave a message.
They do not answer back there WhatsApp messaging.
Furthermore, there email is a automated system that answers you.
The homes are outdated.
The arcade games don't work
The pools are not clean and mosquito infested.
They don't provide pool life vests.
Moreover, if you want a happy vacation
Do not rent from topvillas.
You got the heads up so beware.
19 August 2026
Unprompted review
Reply from Top Villas
Dear John,
Thank you for your feedback, from which I was truly sorry to note your disappointment with certain aspects of our service and your stay.
With regards to our contact channels, we wish to advise that our phone lines, email inboxes and whatsapp messages are manned by our Guest Relations Team during office hours every day. The vast majority of emails and messages are responded to within 1 to 12 hours of receipt, if not sooner. However, if a guest require emergency assistance, there is an emergency contact number included in the welcome information sent to every customer.
Nevertheless, we would appreciate the opportunity to get this matter resolved to your satisfaction. With this in mind, please can you let us know you booking reference number so that we can review your case and reach out to you directly?
Kind regards,
Rachel
Top Villas
Leeza Medinilla was great to work with!
Leeza Medinilla was great to work with. We had specific criteria in looking for a vacation rental to accommodate our elderly parents. She found us just the right place to meet our needs and stay in budget. We look forward to using Leeza and Top Villas again in the future.
4 August 2026
Unprompted review
Reply from Top Villas
Hi Lauren,
Thank you so much for your lovely review of your time working with Leeza! We love to hear that she found you the perfect home, and we also can't wait to welcome you back in the future already!
Kind regards,
Katie
Top Villas
Top Villa is top tier.
I like the Top Villa website because I can filter to the number of bedrooms and a price range.
I like the staff, Becky because of her willingness to help me with finding a home to fit our requirements.
15 August 2026
Reply from Top Villas
Hi April,
It is great to hear that you found the website easy to navigate and our lovely team member, Becky was so helpful. Thank you for your lovely review!
Kind regards,
Katie
Top Villas
Excellent choice of Villas, some room for improvement
Staff (shout out to Jack) are really helpful and efficient and I recommend contacting them with support first rather than booking on the website alone. I do agree with the other feedback on here about the website. More options on the search engine would be hugely benficial like 'detached/terrace/semi' etc. and the abilit to select more preferred options in your villa such as games room, washer/dryer or driveway etc. otherwise you get SO many villas come up.and when you select it to sort prices low-high, it doesn't really work as you scroll down and prices are all over the place. A more accurate search for what you want would cut down so much searching time for the right holiday. Having gone away with Top Villas this year to Florida, one bit of feedback I had was that no info was provided inside the villa on arrival, so no instructions for oven, microwave, washer/dryer, air con etc. I also had no idea where trash should be left and Top Villas didn't know either, so I had to wait to hear from the management company. A Welcome Pack in the villa with this kind of information would be hugely beneficial for people visiting. The villa was also advertised as having a pool/restaurant/gym/bar etc on site, however we found this wasn't actually in the area where our villa was located and was somewhere on another part of the same resort, a drive away. When I asked how we gain access, as everywhere has security gates, Top Villas didn't know and had to get the local mgt company to respond with instructions. These weren't very clear and it seemed we had to go through quite a process to actually access these amenities during our holiday, so never made use of them.
7 August 2026
Unprompted review
Reply from Top Villas
Hi Amanda,
Thank you so much for taking the time to share such detailed feedback, and for your kind words about Jack! We’re so pleased to hear that he was helpful and efficient throughout your experience.
We really appreciate your suggestions regarding our website search functionality. We completely understand how having more filters and accurate sorting options would make it much easier to find the perfect villa, and we’ll be sure to share your feedback with our team as we continue to improve the booking experience.
We’re also sorry that you didn’t have clearer information waiting for you at the villa. We understand that this would certainly make settling in much easier. We also appreciate your comments regarding the resort facilities and access instructions, and we’re sorry these weren’t clearer during your stay.
Your feedback is incredibly valuable and helps us identify where we can improve, both online and once guests arrive at their villa. Thank you again for choosing Top Villas, and we hope to welcome you back to Florida in the future!
Kind regards,
Katie
Top Villas
Communication is key!
Communication is key! The responses were quick and knowledgeable.
16 August 2026
Reply from Top Villas
Hello there,
Thank you so much for your kind review! It's wonderful to hear that the team responded so well and we already look forward to your stay!
Kind regards,
Katie
Top Villas
I want to think Kedesh for helping me…
I want to think Kedesh for helping me with my reservation for a large family gathering. He made the process easy, stress-free and was really patient and took the time to do his research to find the best properties within my budget. His response time is very fast, he is friendly and has great customer service. Thank you so much Kedesh
14 August 2026
Reply from Top Villas
Hi Orlandie,
Thank you so much for your kind words of your time working with Kedesh, it is great to hear that he was able to help with your family gathering!
Kind regards,
Katie
Top Villas
We just booked a house in Florida…
We just booked a house in Florida through Top Villas. Our contact person has been Jack. He has proven to be very friendly, prompt and reliable. He made the process seamless.
14 August 2026
Unprompted review
Reply from Top Villas
Hi Michelle,
Thank you so much for your kind review of your experience booking with Jack, it is great to hear that he made the process so easy!
We can't wait to help you with the next steps of your trip!
Kind regards,
Katie
Top Villas
After sending a query through
After sending a query through, the response was prompt and very helpful
13 August 2026
Reply from Top Villas
Dear Felicity,
Thank you for your kind words. We are delighted that you found our service prompt and helpful.
We look forward to welcoming you on vacation with us in the future!
Kind regards,
Rachel
Top Villas
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