TARGOBANK Reviews 

I was frustrated with another bank where the set up was not easy. I needed a second bank account. A friend recommended me to Targobank. I did the online banking with the app and set up. It was easy and things came in the mail for the set up.

I went in to update my pin and the people were quite helpful.

Customer service is not on their list, they closed our local branch in Benalmadena without any notification, not even a notice on the window
We have had no statement for 3 months, our emails are ignored, our gestor did get them to fone my wife, telling them she had Ltd Spanish, yes a lady foned, but did Not speak English!!. As of today 18th June, still have no idea of account balance, or if standing orders are paid, pensions go in every month.

Closing on a weekend and not fulfilling my orders... what kind of stone age service are you running, get with the times and modernize your service or you'll see how all the young people leave ... Rest of the service is alright I guess, but not really convinient or outstandingly good. So no reason to stay with a Boomer bank when there are better and more convinient options already

I have a credit card there. Because I moved my funds to a new Bank, the old account I had given the bank for direct debit for this CC could not be charged anymore. I let the bank know a week before the next automatic payback charge was to be made. The bank then still tried to charge my old account. I contacted them and asked again what is going on. They told me they had not enough time to switch the account, and I should do a manual payment. I did the manual payment. Two days later, the tried to charge my old account AGAIN. The result was that my CC was blocked, and monthly payments by services linked with this card were unable to receive payment. I had to contact support for a second time to clarify the matter and get my CC active again. While the support lady was quite nice, the experience as a whole was rather unpleasant.

Worst customer service experience - clearly Targo Bank is not looking to retain customers.
I am currently in another country and would like to get a larger amount of my funds out - they keep insisting I need to go to a local bank or take a very small amount out on a daily basis (mind you - we are in lock-down due to Covid...and I am in another country). If I try to escalate the call, after already being on hold for 30-45 minutes, the call is dropped...and I start all over again.
This bank is not service-oriented, not helpful and hires mostly rude employees.

Never again to be honest, I’m still waiting for a credit of 5000 euros since the begin of November 2020, my wife and I decided to do it together so the online identification was ok only with her but because the money will be deducted from my account every month, after few days they emails us telling us that I have to do the identification online, After a few questions he asked me for my ID card, left, right, up, down, bla bla bla ok I have no option for Portuguese ID card so he asked me for a passport, I don’t have, why should i, Portugal is in the EU, a passport cost 80 euros and only last 5 years, then he send me to the post office to do the identification, didn’t work, no option for Portuguese ID cards, my wife and I decided to go to targo bank with all the paper work and everything went well they made some copies of ours ID card, bank statement, everything looked fine, after few days we got a email saying they don’t have a copy of my ID card , of course, now we are still waiting, the car I was looking for was sold this week, I needed the money to buy it and now I will never find one again on that specifications, if I knew I will have gone to my bank, HypoVereinsbank But the lady was in holidays so we decided to try targo bank, never again, on the website, fast credit only takes few minutes bla bla bla, we thought ok we do it only with my wife documentation cause she’s German but they said no cause the credit is open in both names, tomorrow I will cancel the whole case and go to my bank, at least they don’t have problem with foreigners or ID cards. All this happening in Munich Germany.

I am dealing with David A. Gomez Monasterio, director of Targobank, Malaga. Initially, the process looked promising. I enquired online for an Eco loan of €14,700 to buy an electric car. The bank replied quickly. I sent my documents showing monthly earnings of €3000, my apartment without a mortgage, my savings etc. Now I wait. And I wait. He does not reply to my emails. I have visited the bank 2 or 3 times to enquire about progress. Yesterday he promised a decision by 14:00hrs. I am still waiting. Twelve days have passed since my initial enquiry. I will have to buy the car with my own savings.
Surely the core business of a bank is to sell money to make money. If it cannot do this efficiently, it will not survive. Based on this experience I give Targobank 1 star.

Estoy tratando con David A. Gómez Monasterio, director de Targobank, Málaga. Inicialmente, el proceso parecía prometedor. Pregunté online por un préstamo Eco de 14.700 € para comprar un coche eléctrico. El banco respondió rápidamente. Envié mis documentos mostrando ingresos mensuales de 3000 €, mi casa sin hipoteca, mis ahorros, etc. Ahora espero. Y espero. No responde a mis correos electrónicos. He visitado el banco 2 o 3 veces para preguntar sobre el progreso. Ayer, prometió una decisión a las 14: 00hrs. Todavía estoy esperando. Han pasado doce días desde mi consulta inicial. Tendré que comprar el coche con mis propios ahorros.
Sin duda, el negocio principal de un banco es vender dinero para ganar dinero. Si no puede hacer esto de manera eficiente, no sobrevivirá. Basándome en esta experiencia, le doy a Targobank 1 estrella.

No customer service!!!

They used to be very responsive. Nowadays you need to wait for hours in the line to be able to talk with the customer service.

I‘m a client from Targobank for many years but my experience with this bank was the worst I ever had. It’s all happened in the pandemic ( Covid 19 )time , where me and my hubby still have credit in the bank that we have to pay back monthly for the bank. In the most difficult time and situation where we could only pay back small amount for the bank, they just ignored us and making so many excuse and asking more documents for proven. The bank doesn’t give you some better solutions but in return just ignoring the matter and don’t even interested on your problems. The bank have no humanity and all the staff in the customer Service that we have communicate to were so disgusting and unacceptable behavior. What I can tell to all of you, how can you still have trust with such a bank when you have such a bad experience with them. So in future I wouldn’t recommend this Targobank to anyone !

I am a customer from Germany, The bank works but its not perfect.. For example they gave me a incorrect pin for my debit card. I used it and locked my account and then they charged me 10€ for new card (they had told me there will be no charges)! The bank seems very disconnected and not on top of things. However, I think they service/app works very well.

Don’t engage with this bank - the service is the worst I have ever experienced. I tried calling them several times for help changing personal details etc. The staff were extremely rude and not helpful. They simple hanged up on my twice. Never experienced anything like that before from a bank!!!

They use false promises to trick you into visiting their offices to sell you a loan. Scammy sales technique. Avoid at all costs.

I'm currently using the Targobank investment depot / broker function. Not a recommendation!
The app is very slow to update (several days behind the actual transaction), It is also not possible to effect any dealing through the app. (pretty much standard with other brokers)
The web-based site is only slightly better - the portfolio analysis (CAGR, TER, diversification etcc) funtion is rudimentary, there is no research possible via the web site. When you buy or sell an investment it can also takes days to update the displayed portfolio.

"So geht Bank heute" LOL - these guys are years behind the competition and charge substantially more fees than the online brokers.
Will change at the next opportunity.

Liebe Freunde.
All diese Bankprobleme, Inkometenz, Arroganz und maßlose Kreditveragbe der Banken ist die Vorbereitung auf Libra.
Das wir noch Chaotischer! Anschnallen!

Leider werden nicht alle Libra noch erleben.
Viel Glück.
Gelb

Dear Fiends.
All these banking problems, incompetence, arrogance and prolific debt selling is a prelude to Libra.
It will get much worse! Fasten seat belts!

Unfortunately not all will see the introduction of Libra.
Good Luck.
Yellow

Terrible service, bad and slow communication. I applied for No resident mortgage in Torremolinos (Spain).
I’d had already the mortgage´s approval from two other “big” Spanish banks, I decided to apply for the mortgage to Targobank because I heard the T&C and rates were much better than that other mainstream bank. It took almost three weeks for them to give me an answer when they rejected the application, basically cause they didn’t know how to deal with this type of mortgages telling me vague excuses. Very unprofessional and a waste of time. Good luck in the Spanish market

Targobank provide a terrible services.
I had make few payment from Sofort, But Sofort never receive the money from targobank and my sofort function been suspended due to this.
I also apply a credit card from targobank in my local branch and all was approved. but after 4 weeks i never receive my card and i try to contact to customer services, they told me that my application still not process with the card centre in head office.

I got the link to check the Targo bank loan status. After entering the contract number and pincode its just showing the same contract number, pincode , loan amount and today's date. Where can I find the exact loan status like processing, pending, accepted etc.,

>>>Reply from TARGOBANK
>>>14 hours ago
>>>Hallo lieber Kunde, wir stehen bereits mit Ihnen in Kontakt :-)
>>>Liebe Grüße, Ihr TARGOBNAK Social Media Team

I did not get any message to Email address and contact form targobank.dedeidentification login.cgi (I check it 2019 Feb 07 - 6oclock)

Banking Ombudsman scheme had deadline of only 1 month period.
Please send answer to us.