Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent experience from start to finish. I had a few pairs on a home trial, Ellie was a great help and kept me updated and informed straight away with all my questions and queries. I chose a pair an... See more
Delivery company left Sunglasses outside my house on the main road which were subsequently gone by the time I found out they had been delivered. I emailed Tortoise and Black immediately explaining wha... See more
Although I did not buy any sunglasses from tortoise and black in the end, I cannot fault my experience with them. I had ordered the sun glasses online but they were not available so one of the team... See more
Company details
Written by the company
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Written by the company
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Contact info
Warmington Mill, Eaglethorpe, Warmington, PE8 6FW, Peterborough, United Kingdom
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4.9
Excellent
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great price & timely delivery .
13 March 2026
Extremely fast delivery
Extremely fast delivery, very competitive prices for Ray Bans. Would definitely recommend and use again to order for designer sunglasses
25 February 2026
Fast delivery, fast refund, no quibbles
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered, and the refund was done within about 2 hours of them getting delivered back. Very good trustworthy company.
5 March 2026
Unprompted review
Great item and fast delivery
Great item and fast delivery with very competitive prices. I hadn’t heard of the company before but I would have no issues with ordering from them again! Thank you!
8 February 2026
Rayban glasses were delivered quickly…
Rayban glasses were delivered quickly and cheaper than the identical pair I saw at Gatwick airport duty free two weeks previously
9 January 2026
Well spotted with putting my husbands…
Well spotted with putting my husbands and my orders together for postage. Great as always
17 December 2025
Not great experience overall
I ordered two sunglasses, Tom Ford and Gucci ones.
On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.
I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…
I kept Gucci pair but will be using other shops like Shade Station from now on.
30 December 2025
Unprompted review
Reply from TORTOISE+BLACK
Dear Jay,
Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.
It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.
Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.
Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.
Best wishes,
James Coakley
Director
Goods in stock at a great price and…
Goods in stock at a great price and good good customer service!
15 December 2025
Absolutely brilliant
Absolutely brilliant - fast, communicative, great product and price. Thank you.
15 December 2025
Good experience
Bought a gorgeous pair of Gucci sunglasses. Authentic, well priced, fast delivery. Still going strong.
9 June 2025
Prompt service and great prices
Prompt service and some of the best prices around for quality sunglasses.
1 August 2025
Excellent customer service really…
Excellent customer service really helpful with my order
8 December 2025
Great product
Great product, quick delivery and excellent price, thank you. Recommend!
22 November 2025
Would recommend Tor&Black
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black had wrapped the goods in bubble wrap which saved the inner box/goods being ruined.
3 December 2025
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