my son recommended this download software to me after having some difficulty with getting rid of mcAfee. AVG has beemn simple to download, understand and use. it seems to be effective and lets you kno... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
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Easy installation. Everything appears great. If this add-on works as intended, I can feel safer surfing the Internet. At a time when crimes are committed more frequently than on the street, we can onl... See more
Company replied
I was inundated with virus scam & hacking warnings & could not verify the frauds from active issues. I also received some DarkWeb notifications on my desktops & phone. I was lost & decided to purcha... See more
I am feeling excellent about your concern for all customers, and I also appreciate you preventing a fully hot heart! I never forget your guidance; it is really useful. We can trust your service! Wish... See more
Company details
About TotalAV
Written by the company
A global security technology company providing hassle free cybersecurity for our users. Premium users can benefit from an extensive anti-malware database which provides advanced real-time protection ensuring full protection from harmful threats and viruses. Our antivirus is trust by millions of people across the globe.
We are one of the fastest growing antiviruses on the planet. Our initial focus was on developing an industry leading antivirus, since then we have developed an array of security tools to provide a fully comprehensive security capable of preventing even the most advanced cyber-crime attacks.Contact info
United States
- totalav.com
4.5
Excellent
141K reviews
Asks customers to review
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it was asey to use
5 November 2026
Very user friendly website
Very user friendly website. Instructions clear. Easy to download and works efficiently. Regular scans completed and all at a good price.
5 November 2026
Great so far
5 November 2026
excelent app
5 November 2026
Hello
Hello! I do not want to renew my subscription. Unfortunately, I can't find anywhere to cancel it.
If you have a form or something similar, please send me an email with an editable version of it.
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A scam renewal process
I took up a subscription over a year ago for about £25 p.a. A while ago I noticed that a payment of about £129 had been taken from my account. It was for a renewed subscription to this company. I had no pre-warning that this was happening and would not have agreed to it. I sent an email to Total AV objecting about the charge. They did not have the courtesy of replying to me. A most unethical company. I have now unsubscribed and will return to Norton or McAfee next year! If you foolishly accept Total AV make sure you cancel automatic subscription.
5 May 2026
Unprompted review
Reply from TotalAV
Hello Bernard,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing this information.
It's worth explaining that introductory rates move to the plan's standard rate at the first renewal, which this guide explains: https://help.totalav.com/billing/-/promotional-pricing-explained. Renewal reminders are sent up to 30 days ahead, and this guide may help if one did not reach you: https://help.totalav.com/billing/-/wheres-my-renewal-email
As your email was sent a while ago, please use our contact form at https://help.totalav.com/trustpilot and paste your review in so we can match it to your account and track your request. A member of our support team will pick it up.
Kind regards,
TotalAV Customer Care Team
The virus scan was rather longer than I…
The virus scan was rather longer than I thought, it was extensive & thorough.
4 November 2026
very good and easy to use
5 November 2026
I am so irritated by this company
I am so irritated by this company; keep getting emails that take you directly to their site and doesn't have an unsubscribe feature. No idea why they started emailing me. Had to do some serious research to find how to unsubscribe. Not even sure if it will work, would love to have given them a negative 50.
3 November 2026
Unprompted review
Reply from TotalAV
Hello Maritza,
We appreciate you taking the time to leave a review. Your feedback is valuable to us, and we thank you for sharing it.
To clarify, alerts that open our website are usually browser push notifications rather than emails. A website may choose to advertise our service in this way once permission has been granted through an “Allow” prompt, and the browser keeps sending them after you leave the site. Removing that permission stops them, and this guide has steps for each device: https://help.totalav.com/tech/av/av-malware/-/av-m-popups
Kind regards,
TotalAV Customer Care Team
For the most part it's great
For the most part it's great, but.... to many pop up Total AV ads.. hence the one that just popped up for "Remove Ads" TOTAL AdBlock. These are relentless!!
4 November 2026
I gave you one star because I could not…
I gave you one star because I could not give you a 0 star.This is the worst service I've ever seen.First , you try to charge me 1.99 3 times then when I go to cancel you , charge me 23.99, somebody's asleep at the wheel, wake up, find out what's going on, either you or somebody's ripping people off.
4 November 2026
Unprompted review
Reply from TotalAV
Hello Herbert,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing this information.
To clarify, repeated attempts close together are a single payment being retried automatically after a decline, not separate charges. Cancelling is always free and never takes a payment, so any charge reflects a subscription that was active on the account. This guide helps identify a charge: https://help.totalav.com/billing/-/identify-a-charge-on-your-account
For us to look into your account, please use our contact form at https://help.totalav.com/trustpilot and paste your review in so we can match it to your account. A member of our support team will pick it up.
Kind regards,
TotalAV Customer Care Team
confusing download instructions
4 November 2026
Reply from TotalAV
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing it.
Step by step installation guides for each device are available in our help centre: https://help.totalav.com
Kind regards,
TotalAV Customer Care Team
Productive and fast analisys of the PC
4 November 2026
great malware protection
4 November 2026
EASY SET UP AND GOOD PRODUCT
4 November 2026
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