McAfee Reviews 

3,508
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 323 reviews, most reviewers were let down by their experience overall. Consumers frequently expressed frustration regarding unexpected auto-renewals resulting in charges without prior notice. Customers also pointed out that reaching customer support is extremely difficult, as representatives are often unresponsive and leave people waiting. Reviewers explained that the program behaves aggressively, filling screens with endless pop-ups and making navigation very frustrating. Some reviewers were happy with helpful representatives who quickly resolved subscription problems and removed unwanted information. A few other people also felt that the antivirus software did a good job at stopping scam messages and protecting their computers.

What people talk about most

Subscription

Users describe negative interactions with subscription services, highlighting unexpected early charges and... See more

Product

People report negative experiences with the product, expressing deep dissatisfaction over unexpected charges,... See more

Payment

Reviewers highlight deep frustration regarding payment, expressing widespread dissatisfaction over unexpected... See more

Website

Consumers find website to be terribly frustrating, reporting that it is difficult to navigate and features... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely disgusting that when you pay for the product from Curry's you now have to give your credit card details to make it work. Has anyone thought from Macafee that putting all your credit card... See more

Rated 1 out of 5 stars

If I could give 0 stars I would, terrible service auto renewed £150 without permission, then we called up and they charged us USD now my laptop is constantly being frozen from notifications and in sch... See more

Rated 1 out of 5 stars

This company no longer supports or values its customers. It's website(s) is terrible to navigate. You can call customer service all day long without reply. AI generated (rubbish) responses are all th... See more

Rated 1 out of 5 stars

Our auto renewal starts in November, however, McAfee has taken payment from our credit card in August! This is well before the renewal date. I’ve cancelled he subscription today but trying to get back... See more


1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(3,508)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was given a £20 McGee antivirus

I was given a £20 McGee antivirus, I got the app downloaded it and it was rubbish so I deleted it, one year on and they have took £114.99 out of my bank account, I tried contacting them on their chat support but haven’t received an answer , I tried cancelling it but couldn’t, this company is a total disgrace do not buy from them.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

Autorenewal or theft?

Impossible to get past their AI chatbot without an email address. Can't get through on customer service. So this delightful organisation have my 90 year old dad autorenewing for a computer he no longer has through an email address that no longer exists. Without the email address its impossible to get through to them. Companies like this just do not care in the slightest about their customer. Pathetic.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

Sluggish + mistakes

Sluggish + mistakes
Quarantined Thunderbird folder files that took for ages to restore. Slows down PC considerably. Pre-installation just annoying, For the last decade or more, McAfee has been a great of time and money. Recommend to remove.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

McAfee two years ago in 2024 "STOLE…

McAfee two years ago in 2024 "STOLE MONEY OUT OF MY HSBC BANK ACCOUNT WHEN I WAS IN NEGATIVE FUNDINGS"!!!

I LOST $139.95 OUT OF A DEFLUNKED VPN PROTECTION ON MY SAMSUNG GALAXY S24PLUS MOBILE PHONE PLAN!!!

DO NOT PURCHASE THIS PRODUCT!!!

2 November 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews

I wish I had read the reviews. Ever since I installed McAfee my computer has been slowly falling apart. I am not a technical person so I will have to say it that way.

I have emailed the recommended site for assistance, have called them, and have sought advice from the chat resource on their website.

I was told that it is no wonder my computer no longer functions properly because it is not compatible with the McAfee install.

I can get help but only if I pay more money. If the McAfee install is not compatible with my computer, I should have been advised before I paid the money for the protection I am not getting.

I definitely DO NOT RECOMMEND McAfee.

31 October 2026
Unprompted review
Rated 1 out of 5 stars

My laptop crashed

My laptop crashed, and I asked for a refund from November to May. The answer was, "What is in our hands is not returned to you, stupid customer, for 6 years; that is our policy"
What kind of people are thinking like this? Are we living in a jungle? Just wondering because I am almost 70 years old and living on a limited income.
I was thinking of calling the newspapers to let people know, to see if somebody else has had problems with them and gone to court. No one deserves this treatment.
However, I hope my $65.33 will give them a lot of fun, especially when the cost of lawyers will be part of the happiness. On my new laptop, I have a different company to protect me, but they pop up 2 times without my permission. It is like a horror?

23 October 2026
Unprompted review
Rated 1 out of 5 stars

McAfee, worse than nothing at all

McAfee, probably the worst antivirus protection on the market. I found this conclusion over 3 decades ago and am an engineer who has worked on pro computers, use, hardware and software, since they started.
I thought Id seen my last McAfee popup on my laptop, after 3 years Mc free, a popup came on the screen asking me to re-subscribe! Its deep embedded and impossible to find and uninstall (much the same as AOL). Anyway for the past decade I only use Windows Defender which is totally free with any Windows software and works the best. Advice, don't use/purchase. McAfee ruins a good computer.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting that when you pay…

Absolutely disgusting that when you pay for the product from Curry's you now have to give your credit card details to make it work.
Has anyone thought from Macafee that putting all your credit card details using your computer opens up the chance for you to be done over. Last time I put my credit card details in a brand new computer I got stung. So goodbye to Macafee . Currys refuse a refund for a product which does not work.

25 October 2026
Unprompted review
Rated 1 out of 5 stars

My note to support: Shameful Customer Experience

My note to support: please pass this on to management: In the over an hour trying to resolve a simple issue decided to cancel my autorenewal / subscription. Your model relies on 2 things: 1 - high quality product / protection ... selling the peace of mind and 2 - make it easy ... don't give anyone a reason to switch ... what ever money you have saved with your automated agents and sub capacity staffing levels does not support this. Your AI agent could not get my email right. I know phonetics having served for over 15yrs in the Army ... Yankee is not R. When asked it would not give me a live agent just kept asking for my email, which it didn't get right over 5-6 attempts. 30 minutes of my life I won't get back. Please note this was after trying to use the AI agent on a step by step process to fix. I then turned to the online chat with a live agent. We got disconnected. I have now been in the line for service for well over 45 minutes and counting. This allowed me to search online via gemini the best solutions for PC protection and optimization and come to find out you are not recommended and charge 3X what other better protection and optimization platforms are charging. I guess I can sign up with them today since I can't get a simple issue resolved with you. I needed an activation code for the optimization that was different than the one for protection ... all i needed was an activation code and my autorenewal would have kicked in next month - me none the wiser.

22 October 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would, terrible service auto renewed £150 without permission, then we called up and they charged us USD now my laptop is constantly being frozen from notifications and in school that is not good as it stops my studies. Absolutely awful.

5 October 2026
Unprompted review
Rated 1 out of 5 stars

excluded file list

the app keeps taking stuff out of my excluded file list and its really annoying and all the app does is check downloads, it sucks, dont download it.

8 October 2026
Unprompted review
Rated 1 out of 5 stars

McAfee not bothered about scams

Popups from McAfee keep on appearing, warning me my system will be infected unless I take out a subscription with them. If they’re scams, I’d have thought McAfee would have wanted to do everything they could to shut them down. But apparently not. When I eventually got past the AI chat to speak to a real person, and told them what the problem was, all they would say is that it was up to me to sort it; and when I expressed unhappiness, the real person closed me down and put me back to AI.

13 October 2026
Unprompted review
Rated 1 out of 5 stars

I resent companies who blast me with…

I resent companies who blast me with ads even after I supposedly blocked them. They are trying to sell me a service to block others from doing what they're doing, unauthorized access. I had a free trial and it was a nightmare, blocking valid programs and what not.

12 October 2026
Unprompted review
Rated 1 out of 5 stars

This company just wants your money

This company just wants your money!

Don't put this on your computer or anything else because this company is just going to keep sending you spam emails trying to scare you into buying the more expensive plan even though it's not going to do anything. This app is just making you scared and making you think that your computer is at risk of a virus. Now getting a virus is not easy, As long as you have windows defender on and you don't just go around clicking random links then you are fine without this. There are way better options now. Don't waste your money on this!!

19 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look