Zombie Vapes Reviews 

498
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers had an average experience overall. Many customers consistently praise the excellent service, often highlighting the great quality of products and good value. Reviewers frequently report fast delivery, with orders arriving promptly and well-packed, contributing to a positive purchasing experience for many. Conversely, a significant portion of people were dissatisfied with the lack of communication channels. Many report emails going unanswered or returned, and an inability to reach support. Some customers also experienced problems with orders, including unfulfilled purchases, missing items, or significant delays, even after paying for expedited shipping.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery, quick dispatch... See more

Product

Consumers find product quality to be ambiguous, with many praising the great products, excellent quality vape... See more

Order

Reviewers highlight significant dissatisfaction with the order process, with many reporting that orders were... See more

Service

People report positive experiences with service, with many consistently praising the great and excellent... See more

Customer communications

Customers consistently express frustration with the lack of contact options and unresponsiveness from the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds... See more

Rated 5 out of 5 stars

Great service. Easy ordering on line, I always buy X3 100ml and then qualify for free 2nd class delivery. I don't bother shopping around because I'm more than happy with service, the price and lov... See more

Rated 5 out of 5 stars

Was worried about placing first order but presently surprised order received in good time and strength avaliable has work wonders . Definitely will be ordering again

Rated 5 out of 5 stars

Don’t buy my liquids from anywhere else, fast delivery, kept up to date with progression of order and delivery. Flavours of vape liquids are really good. A+++++++++++++++++++++++ all round. 🙂🧟‍♀️


Company details

  1. Vaporizer Store

Written by the company

We have been infecting vapers with good flavours since 2017, but don't worry, we have the antidote! In the dawn of an apocalypse, you have what you need from Zombie Vapes.


Contact info

3.5

Average

TrustScore 3.5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(498)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I made two orders and received nothing

I made two orders and received nothing. After quite a puzzle I found two email addresses. I sent at least three emails asking either for my goods or a refund. Heard nothing back. I gave them accurate order numbers too .in past they have been ok but right now they are behaving like crooks

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Gone downhill rapidly the last few months. Wait over a week for my order and when I finally received it there were several items missing. No reply to emails. Will take my business elsewhere.

26 June 2026
Rated 1 out of 5 stars

I put an order in,upgraded to first…

I put an order in,upgraded to first class delivery and it’s been over a week still nothing,this company use to be fast with delivery.I emailed them nothing back,they don’t have a contact number either

26 June 2026
Rated 1 out of 5 stars

Awful customer service

Have used this company for years often spending over £100 each time. I had to pay to upgrade to first class shipping on a £130 order to get a note from Royal Mail stating postage hadn’t been paid and that I had to pay another £5.40 to get my parcel. Contacted them several times via email and Facebook messenger with zero response not even an acknowledgement. Safe to say won’t be using them anymore appalling service and it seems I’m not the only one

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Made an order on 6th April and ten days…

Made an order on 6th April and ten days later still not even processed and no explanation or response from them despite numerous emails which bounce back half the time no live chat feature as they say just take your money and ignore you !!!!!!

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Used the company for years great…

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds to e mails or any attempt via other social media channels. Would be 5 * if they sort this out!

26 March 2026
Rated 1 out of 5 stars

Very disappointing, used to be the best!! Not anymore.

I have used zombievapes so many times in the past and spent hundreds of pounds on vape juice. My last few orders have not been fulfilled, I now have a dispute open trying to recover my money. It was once a trusted brand that delivered on time everytime, but now I would strongly suggest all customers avoid as they do not fulfill orders and do not reply to any emails. Please save yourself the hassle use ukvapeworld instead.....

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Order not received! No response from company!

This is regarding my Order: #ZOM612777
Placed on March 9th, 2026 at 7:11 pm

It's now the 12th of March, I should've received my item by now! But what makes this so frustrating is,
Still no Dispatch notice! Still no communication back from them whatsoever! And still no Tracking information provided!...

I have tried emailing the customer service email they left on the website : infovapelyfe (cannot add full email as it's not allowed)
And absolutely no reply!

I paid for 1st class upgraded delivery service via royal mail, and I'm now absolutely fuming as I have paid for a service that you've not forefield. Atleast acknowledge and perhaps compensate me on the shipping fees seming as you are in clear violation on not upholding you're end of the deal/order. I find this sevice is absolutely disgraceful and poorly managed.

I would appreciate it if you could respond back ASAP...otherwise I will have to contact my bank and report this as fruad.

Because this transaction was done by Credit card checkout, it's now made clawing back my money more difficult and a pain, and I dred having to go through this, but if I have to, I will!

(because you know... they've obviously never heard of Paypal checkout before...)

Not happy at all!
And after this.... I'm taking my business elsewhere.

It's shame... because I have been with Zombievapes since the beginning and this is how they repay their loyal customers.

IMPORTANT INFORMATION
Also,
Did some digging around and looked at their .gov and it turns out that not only their Accounts overdue since 2023, but also their Comfirmation Statement is well overdue aswell, last updated since August of 2024.

Ontop of that!
Company status
Active — Active proposal to strike off

And all of their directors have resigned from the company. So this will explain why no one is getting their orders because theirs no one who we know, running this business.
...

Yeah, I'm definitely not ordering from here ever again.
Something is screaming fraudulent activity... great! So I will have to get my bank involved and report this as such.

11 March 2026
Unprompted review
Rated 3 out of 5 stars

Product is great, Support non-existent

Product is great, however support for issues is seemingly non-existant.

I have used zombie vapes liquid for years since it was an ebay store their prices, variety and delivery time is great, its one of the best vape liquids ive used (exept their mango flavours they taste like plastic) however multiple times i have had items missing and got no reply from support, thankfully they did arrive seperatly a week or so later. I have also once recieved someone elses order as well as mine and got no reply, so i have no idea if that customer got their order replaced or refunded.

So while i would (and have) recommend them, if you have an issue you've only got the hope that they've noticed the issue themselves as a solution.

24 November 2025

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