How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more
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Review summary
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Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more
A big shout out to Hayley at the customer service who really understood my frustration after calls with no replies. She did everything and kept me informed on the steps necessary to fix my issue: the... See more
Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more
3.3
Average
4K reviews
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Reply from Whirlpool UK
Hi Helen
We're so happy to hear you found our service efficient, easy to book, and cost-effective. We appreciate your kind words!
unreliable stressful service
engineer said problem with my fridge was fixed, it wasn't, had to rebook it, the rebooked appointment didn't happen due to unreliable systems - sms notifications not being sent, engineer said they've come and I wasn't home, and didn't bother ringing the phone or texting or anything. it takes 24 hours to get a booking confirmation email!!!
update - the second engineer that came said that what the first engineer did couldn't have resolved the problem in the first place. what incompetence!!
horrifically stressful service if you actually want your appliance fixed.
16 July 2026
Unprompted review
Reply from Whirlpool UK
Hi Viktoria
We are very sorry to hear about the difficulties you experienced with your fridge repair and the subsequent appointments. We understand how frustrating it is when service doesn't meet expectations, especially with unreliable notifications and missed visits.
So that we can look to support you I have requested your details through Trustpilot. Once received a member of the team will be in contact.
**Update**
Hello, thank you for providing your details. Whilst we can see the engineer has been rebooked for tomorrow, a member of our team has attempted to contact you this afternoon to see if we can provide any further support but unfortunately we were unable to reach you.
If you do require any additional assistance please do not hesitate to contact us on the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
VERY EXPENSIVE
VERY EXPENSIVE, as a pensioner it was a LOT of money, Had great difficulty understanding the man on the phone when booking, apart from his accent he bamboozled me with all sorts of plans I could choose from !!!!!
16 July 2026
Reply from Whirlpool UK
We appreciate you sharing your feedback. We understand your concerns regarding pricing and the difficulty you experienced with the booking process.
Reply from Whirlpool UK
Thank you for taking the time to share your experience with us Anton, we are delighted that the service was timely and resulted in your appliance getting back in working order.
Reply from Whirlpool UK
We're so glad you had a positive experience with our service from beginning to end. We appreciate your kind words!
Very easy to contact and arrange…
Very easy to contact and arrange required repair with an appointment to suit us not Whirlpool.
Technician very quick and on time
6 July 2026
Reply from Whirlpool UK
We're so happy to hear that arranging your repair was easy and convenient, and that our technician provided prompt service. We appreciate your positive feedback!
Reply from Whirlpool UK
We're happy to hear our engineer was pleasant and efficient, providing helpful service. We appreciate your feedback!
Reply from Whirlpool UK
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Molly was the engineer that visit she…
Molly was the engineer that visit she was very friendly got straight on with the job showed me what the problem was and repair it very quickly
1 July 2026
Reply from Whirlpool UK
We are so pleased to hear about your positive experience with our engineer. It's wonderful to know that the issue was identified and resolved quickly and efficiently. Thank you for sharing your kind words.
Excellent service all round
Excellent service all round . Technician completed job in 10 mins & I am able to use my oven again .
Very glad I was insured through Domestic & General.
25 June 2026
Reply from Whirlpool UK
We're so glad to hear our technician provided excellent service and quickly resolved your oven issue. Thank you for sharing your positive experience!
Knowledgeable repair man
Knowledgeable repair man, repaired and gave advise on how to prevent issue happening again
25 June 2026
Reply from Whirlpool UK
We're so glad to hear our repair person was knowledgeable and helpful. We appreciate your kind words and feedback!
Reply from Whirlpool UK
Thank you for taking the time to leave your review, we appreciate your kind words. I'm glad our technician provided brilliant service.
Warranty Scam - do not purchase from Whirlpool
I bought an air con unit from Whirlpool and can't register for the ten-year warranty that the manual tells you to do.
I spoke to seven different people who passed me around. The online chat team literally said "we can't help you".
This is a scam. Do not trust buying from them as you can't get your warranty.
24 June 2026
Unprompted review
Reply from Whirlpool UK
Good afternoon
I am sorry to hear that you've been unable to get the support you require.
So that we can look into this I have requested details via Trustpilot so we can assist.
Kind regards
Jacob
**Update**
Good morning
Unfortunately we did not receive a reply back to the request for information so we are unable to look into the situation through this platform. If you do require any further support please contact us through the following platforms:
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
Efficient washing machine repair
Clear and helpful booking procedure.
Prompt callout to resolve the problem with my washing machine.
Engineer was knowledgeable, helpful and respected my property.
23 June 2026
Reply from Whirlpool UK
We're so glad to hear you had such a positive experience with our booking and repair service. We appreciate your kind words about our engineer's expertise and professionalism.
Reply from Whirlpool UK
We are so glad you had a great experience with our prompt service and nice staff!
Expensive dishwasher that doesnt wash or dry well.
When my 6 year old Hotpoint went wrong and was beyond repair, my insurance gave a list of replacements (all Whirlpool group products). I chose the Whirlpool W7FHS51XUK Dishwasher. It is actually the worst dishwasher ive owned. Firstly its a badged up Hotpoint but £250 dearer, as it has a Whirlpool badge. Its flimsy and poorly built. The touch buttons are not very sensitive and you have jab jab jab at them to get them to work.It really doesn't clean very well often leaving items like cups or saucepans still with stains or food stuck to it. Ive changed the dishwasher tablets but only ever buy branded and its made no difference. Dont bother using the half load function, as dishes are even dirtier than a normal wash.The worst aspect is how wet stuff is, once its finished and its supposed to have dried. (Tried changing the settings, salt, extra dry function , rinse aid but its made no difference) Ive only had it 2 months and I really dont like it as i find it an awful machine. ***Update*** Whirlpool asked for additional details and made a telephone call which was appreciated. Person i spoke to was lovely. They offered to send an engineer to discuss usage and going through the instructions with me, which I declined. Ive read the instructions throughly and im not doing anything wrong, ive just got to accept it is what it is (i.e not very good). However if service is required in future, hopefully it will be excellent. Ive amended my rating from 1 to 3 stars based on this call.
4 May 2026
Unprompted review
Reply from Whirlpool UK
Good morning,
I am sorry to learn of your disappointment with the replacement dishwasher and the issues you have experienced with its performance.
So that I can arrange for a member of our team to review the matter and contact you directly, I have requested your details through Trustpilot.
Kind regards,
Jacob
**Update**
Good morning
Thank you for taking the time to update your review, it is appreciated. We are sorry to hear the appliances performance does not meet your expectations however I am glad to hear that the call from my colleague was appreciated and it has provided a positive experience.
If you do require any support in the future, please don’t hesitate to contact us. Our team is here to help.
Kind regards
Jacob
Customer Service , what customer service
22.06 Now updated this to 5 stars
Received an info request from Jacob , who called within an hour to understand the problem and immediately arranged an engineer for today and noted the issues with the call centre
Arranged a repair on line which fair play was rearranged to an earlier date
Hotpoint engineer came , washing machine fixed , next day machine fails again , on line repair booked with a 5 day wait , called a number given to us by D&G to see if we could get it earlier as it’s not been resolved satisfactorily, call centre in India reading off a crib sheet , no interest in being able to help or put us in touch with someone who can , so have to wait 5 days unless there’s a cancellation
Absolutely zero customer service, book on line or speak to a robot isn’t acceptable when it’s not been sorted , paid enough for insurance expect better
19 June 2026
Unprompted review
Reply from Whirlpool UK
Good morning
I am sorry to hear about the experience you've had. Understandably the washing machine breaking down after the repair and the subsequent service issues when you have attempted to contact us have left you disappointed in the service.
I have requested your details through Trustpilot so that I can arrange for a member of our team to investigate the matter and then contact you directly to discuss the situation and provide a suitable resolution.
Kind regards
Jacob
**Update**
Good morning
I have received confirmation that my colleague has spoken with you this morning, and I am pleased to see that a resolution has been put in place.
Thank you for taking the time to leave your review, for your patience while we investigated the matter, and for updating your feedback following our contact - it is very appreciated.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards
Jacob
Reply from Whirlpool UK
We're so glad the service was completed quickly. Thank you for your kind recommendation!
Thanks,
Ellen
Washing machine
18 June 2026
Unprompted review
Reply from Whirlpool UK
Thank you for taking the time to leave us a review!
We’re pleased to hear you’re happy with your washer and really appreciate you sharing your experience. Should you have any questions, please don’t hesitate to get in touch - we’re always happy to help.
Kind regards,
Ellen
We had a whirlpool like this an older…
We had a whirlpool like this an older model that a repairer damaged and this was the replacement. Its rubbish.
1 the cheap touch display is slow and as it isnt back lit almost impossible to see where to touch it. Designer? What designer a ten year old?
2 The menu is so complex that after a long time of using it we still cant find our way around it (and no I am not some technophobe) Trying to cook fish fingers requires 14 press button selection if you get it right every time. Don't whatever you do get drawn in by the feature list they are so inaccessible as to be irrelevant and honestly do not think you will learn it. The rubbish pictogram manual demonstrates nothing. Never ever again!
15 June 2026
Unprompted review
Reply from Whirlpool UK
Good afternoon
I am sorry to learn about the problems you've experienced with the appliance's interface.
To help us address your concerns directly, I have requested some additional information through Trustpilot. Once we receive this, a member of our team will contact you to discuss your experience and see how we can assist.
Alternatively you can contact us on Whatsapp through 07584 475915
Kind regards
Jacob
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