viagogo Reviews 

Honestly first I read tons of shady reviews, so I was sceptical. Around 2 months after buying Bruno Mars tickets, I got the tickets transfered to Ticketmaster, which was a relief. It worked out perfectly. But I'll assume it depends on the Seller and if they are trying to scam you, so can't guarantee it being 100% safe, but I had a good experience buying tickets from viagogo.

Not just canceled the sale few minutes before the event,
Now you try to charge me 100€!!!!

Reliable, easy to navigate

I was receiving updates, tickets came on time , overall nice experience. Everything went smoothly.

Quick and precise

Easy to use the application, reliable and overall a great experience

I have ordered twice tickets for the IIHF Ice Hockey World Championships in Zurich. In both cases the process went smooth. I have received the first tickets about 20 hours prior to the match and the second ones more than a week before the match. I was a bit scared to know, whether everything will work out. But it did. Many thanks!

The purchase was very easy and trustworthy. The transfer of the tickets was smooth and timely!

Great booking process, communication and timely digital delivery of out tickets, couldn't have been better and was by far a much better experience than other ticket platforms I have had to use. Thank you Viagogo!

The service is very good. But the ticket prices too high. As a Hematologist I saved a lot of lives with personal engagement and no win. You get a lot of additional money (50%) with reselling tickets for people who have no time to stay from the first moment on internet to grasp the ticket at the price offered by HCD.

VIAGOGO is the company which sold to me tickets for double price and finally they sent false tickets with completely invalid personal details. Football game NL vs. PL 14th of Nov 2025. Order No 627591086. They took money in advance and charged triple price for the tickets. VIAGOGO is unprofessional. Not responding to enquiries. Must be delegalized in Europe.

Sold non-existent tickets. Never refunded money

I'm baffled that this company is even legal and the banks work with them.
They are pure scammers. I guess I am too naieve that just because you had a website with connection to payment methods, you are not breaking the law on a massive scale..

Short, we got sold a duplicated ticket and someone else claimed it. Not even gonna bother with the reclaim process because from what i read, they drag it on, this is their way of making money.

I ordered 2 tickets for the Gad Elmaleh show in Fribourg (24 May 2025, 8 PM) via Viagogo and paid CHF 221.61. The tickets were promised to arrive by 5 PM via email on the day of the event.

They never arrived. At 7:37 PM – less than 30 minutes before the show – I was told the seller could not provide the tickets. No replacement, no proper help, no support despite their so-called “guarantee”.

We were already at the venue. We paid for fuel, parking, and dinner. The only offer was a vague refund of the ticket price “within 8 days”. Are we even going to get this money back? What about all the time and money we lost?

This is unacceptable. From what I’ve read online, this isn’t a one-time error. It’s a recurring pattern. Do NOT trust Viagogo. They are unreliable and not consumer-friendly.

Scam company never buy tickets for them. Paid a lot for Olivia Rodrigo concert in Zurich 3 ticket and got no tickets at all. Called customer service 2 hours waiting time can you believe that and at the end he said we can do nothing for you.
DONT USE OR BUY ANYTHING FROM VIAGOGO

Bought the tickets, received and went to the concert. It's true that tickets are more expensive then in other websites. The advantage is that in my case the tickets for this event were sold out everywhere else. I was skeptical when they said that "it is common for venues, artists, and teams to release tickets closer to the event" but in the end went well. 3 stars and not 5 because I bought the tickets 6 months in advanced and received them 24 hours before the event. I think this process needs to be improved