Terrible company to deal with. Overpriced items with little to no after sales support, slow delivery and no spare parts available. I would advise anyone considering skylights to go with a different br... See more
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Replaced a 30 yo velux venting skylight just because i was having a new roof installed. First skylight would not close because copper flashing was 1/4’ higher on sides of jamb than bottom. Contractors... See more
After 30 years I replaced my Columbia bubble skylights with Velux recently. Installation was straight forward and had no problems. However with winter now here I'm not impressed with the fact they... See more
I was due to receive my blinds on the 5th September 2023. Parcelforce have apparently tried to deliver for the past three days but ”consignee has been absent” even though I have been at home waiting f... See more
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Company details
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Please Note: This is a global, unmonitored account. If you would like to share feedback on your local VELUX experience, please visit your country’s Trustpilot page. | Hinweis: Dieses Konto wird nicht überwacht. Wenn Sie Feedback zu Ihrer lokalen VELUX-Erfahrung geben möchten, besuchen Sie bitte die Trustpilot-Seite Ihres Landes.
Contact info
Adalsvej 99, Horsholm, Denmark
- www.velux.com
1.8
Poor
848 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically takes over 1 month to reply
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Terrible company to deal with
Terrible company to deal with. Overpriced items with little to no after sales support, slow delivery and no spare parts available. I would advise anyone considering skylights to go with a different brand.
28 August 2026
Unprompted review
Terrible customer service and…
Terrible customer service and aftercare. Would never use again.
4 May 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Lauren,
We're really sorry to hear about your experience. This is not the level of service or aftercare we aim to provide.
We’d really like the opportunity to look into this for you. Please contact our customer support team on 01 816 1620 (IE), where our team will be happy to support.
Thank you for taking the time to share your feedback – it’s incredibly important in helping us improve.
Kind regards,
VELUX GBI Customer Service Team
Brilliant Velux UK Customer Support!!
Just contacted Velux Customer Support(UK) in Fife about how to adjust the window friction following the fitment of Velux Blinds and Dalton (DG) talked me through it via video link. He was brilliant!!
Many thanks!! I could never have done it without him.
29 April 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Thank you so much for taking the time to share your experience — it really means a lot to us!
We’re absolutely delighted to hear that Dalton was able to support you and guide you through adjusting your window following your blind installation. Providing clear, helpful support (especially using tools like video) is something we’re really proud of, so it’s fantastic to know it made a difference for you.
We'll be sure to pass on your kind words to Dalton — he’ll be thrilled to hear this feedback!
If you ever need any further assistance, please don’t hesitate to get back in touch — we’re always happy to help.
Kind regards,
VELUX GBI Customer Service Team
Disingenuous Promotions!
Windows and blinds purchased have been ok so far (installed 12-18 months ago), with any technical issues resolved by customer service team.
Main issue is with the promotional ‘cashback offers’ they seem to frequently run. Personal experience is they are a scam. Submitted multiple times, get told to email various individuals, never receive a response. Expect with the hassle, they factor in most customers eventually give up.
31 October 2025
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi,
Thank you for sharing your experience, and for acknowledging the support you’ve received with your products.
We’re sorry to hear about the frustration caused by the cashback promotion process. This isn’t the experience we want for our customers, and we appreciate you taking the time to raise it.
We’d like to look into this properly and help resolve it for you.
Please contact us by telephone on 01592 778225, or via email using customer.support@velux.co.uk with your order information and any previous correspondence, and our team will be happy to review this.
Zero support zero Internet connection
Window product is good however controls are very limited
The gateway doesn’t connect properly to the Internet and therefore the app controls are useless
The website for support directs to a dead Internet site
The claimed chat function on the website to anyone at all
Really disappointing
I would not recommend buying anything with Internet connected or remote control
Just get the most basic product and use manually
18 April 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi, thank you for your feedback — we’re sorry to hear how frustrating this experience has been.
While we’re pleased you’re happy with the window itself, we recognise the issues you’ve raised around the gateway connection, app functionality, and difficulty accessing support. This isn’t the experience we aim to deliver.
We’d really like the opportunity to look into this for you. Please contact our customer support team on 01592 778225 (UK) or
01 816 1620 (IE), where our team will be happy to support.
Velux not the best in energy efficiency.
Velux skylights no longer qualify as energy efficient: the company has not made updates the government now requires(fancier glass) and cannot provide QMID numbers for energy efficiency tax credits. I recommend choosing another brand of skylight if extreme energy efficiency is required.
11 April 2026
Unprompted review
I am a roofing contractor and vVelux is…
I am a roofing contractor and vVelux is the worst! I buy a lot of skylights some very expencive copper ones and they do not care about anything. I emailled the rep for our area and he did not even call me to find out what I needed. Can you imagine if you were a homeowner what kind of service they would give you?????
24 March 2026
Unprompted review
Martyn
Martyn . Top man . Nice to talk to some one thats worked on the tool. Sharp sensible no nonsense conversation .
2 April 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Kevin,
Thank you for taking the time to share this great feedback. We’re really pleased to hear that Martyn was able to help and that you appreciated his straightforward, knowledgeable approach.
It means a lot to know you found the support helpful and reassuring, we've passed on your kind words to Martyn.
Thanks again for choosing VELUX.
Great, free service to fix a 16 year-old product
Big shout out to Logan and Susan and the other folks at Velux that they consulted with to get our 16-year old DML blind working again. Thank you!
25 March 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi John,
Thank you so much for taking the time to share this lovely feedback. We’re delighted to hear that we were able to help get your blind working again, especially after so many years.
We've passed on your kind words to Logan, Susan, and the team — they really appreciate the shout‑out.
Thank you again for choosing VELUX, and we’re so pleased we could support you.
Electric blinds for my velux windows
Electric blinds for my velux windows
Needed some help to get them working properly-user error sadly-
Michelle was so helpful, and now everything is working as it should
Very satisfied customer
13 March 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Sadie,
Thank you for taking the time to share your experience. We’re delighted to hear that your electric blinds are now working as they should.
It’s great to know that Michelle was able to support you and get everything sorted — we’ve passed on your kind feedback to her.
Thanks again for choosing VELUX!
Look for a company that supports their customers.
I had my window installed this year and I have not had any problems with it, but I was disappointed to learn that Velux never bothered to register with the gov't and get a number so that their customers could get an energy credit on their taxes. They have said "We never bothered". They must be climate deniers.
26 August 2025
Unprompted review
Excellent quality products
Outstanding quality, after-sales service and value for money. Extremely satisfied customer
2 February 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you’re happy with the quality of our products, our after‑sales service, and the value we provide. It’s always great to know when our efforts make a real difference.
Thanks again for choosing VELUX and for taking the time to share your experience.
All these bad reviews appear to be…
All these bad reviews appear to be true. Shocking for a so called premium brand. I have got a fault with velux fitted 3 years back, wight fromm there first email reply they try and put blame on installation not there product and at the same time they keep saying the photos are not clear enough to make definite decision. I ask them to send their technician to come and inspect and for that there excuse is only if it's a product fault they will send. I would never pay extra for their so called quality again, better of going with cheaper brands!
10 February 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi,
We’re really sorry to hear about your experience and understand how disappointing this has been, especially when you chose our products expecting long‑term quality. We appreciate you taking the time to share your feedback.
We’re sorry that you feel the issue hasn’t been handled as clearly or fairly as it should have been, and we understand how frustrating it can be when responsibility feels unclear and resolution takes too long.
Our Aftersales Team would genuinely like the opportunity to review this thoroughly and support you properly. Please contact us via our web form here:
👉 https://resources.velux.co.uk/new_afs_webform
Alternatively, please call our Aftersales Team on 01592 778225, and we’ll be happy to look into this with you.
customer service
Customer service is very poor. Trying to return a product which was not compatible with the skylight I purchased. Have been trying for 2 months to find the status of the return and have not heard back. Unable to reach anyone who can assist with the remote control of the skylight. Due to poor service, not recommend this company
31 January 2026
Unprompted review
My electric windows are limited to…
My electric windows are limited to being open for 15 minutes because Velux thinks there is rain coming when there isn’t! Crap!! Give me back control of MY windows! 😡 I’ve told them about this twice before and they still haven’t sorted it. Wish I had gone for Keylite.
24 January 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Alec,
We’re really sorry to hear how frustrating this has been and apologise for the experience you’ve had. This isn’t how we want our products to perform.
Our Aftersales Team would be happy to look into this and help resolve the issue. Please complete our web form here:
👉 https://resources.velux.co.uk/new_afs_webform
Or alternatively, please call our Aftersales Team on 01592 778225, and we’ll be glad to help.
Order placed 24 Nov 2025 never despatchedaid uk£85 and…
Order placed 24 Nov 2025 paid uk£85 and no sign the item was everywhere despatched. Numerous emails and attempts to use their web chat all had zero response. My impression is that the whole thing is a scam.
20 January 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi John,
We’re very sorry to hear about this experience and apologise for the frustration and concern this has caused. This is not the service we aim to provide.
Our Customer Service Team would like to look into this for you and resolve what’s happened with your order. Please contact us directly on 01592 778225, and we’ll be happy to help.
Would not buy again
Would not buy again. Big problem with Velux fly screen, just like Sarah in the previous review, I can’t get parts for the insect screen, the mesh fell out and detached from the small plastic tabs, in Australia insect screens are a necessity, I spoke to their Service section, they said they keep parts for the windows but not for insect screens as they are “accessories”, not sure why that makes any difference, they said only solution is a complete new unit, A$460 plus install A$200 so total $660 to replace a mesh screen normally worth $10! Very surprising and dissapointing
16 January 2026
Unprompted review
Terrible quality and horrible process trying to get replacement parts
The velux online shop for spare parts is maddening to try to use - they won't let you buy anything until you enter your blind info, but when you do that it just wipes the info and takes you back to the same screen.
The plastic end cap on the blind breaks routinely once every couple of months, it's such a rubbish design, and every time it breaks it's an absolute world of pain trying to buy and fit a replacement. I hate these blinds and this company! Taking the blind off, it fell and hurt my finger and landed on my head, and now i can't even buy the replacement part to fix it with.
10 January 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Sarah,
We’re really sorry to hear how upsetting this experience has been, and we truly understand your frustration. This isn’t the experience we want anyone to have, and we’re sorry that both the product and the spare parts process have caused so much difficulty.
Our Customer Service team genuinely want to help and will take the time to support you properly and guide you through the process.
Please contact us on 01592 778225, and we’d be very happy to look into this with you.
Utterly useless product.nothing…
The velux windows now work fine but only after builder resolved the issue. do not expect any help from Velux customer services or via the App - Utterly pathetic
6 January 2026
Unprompted review
Reply from VELUX (Global Account - Not Monitored)
Hi Derren,
We’re really sorry to hear about your experience and apologise for the frustration this has caused. This isn’t the experience we want for our customers, and we truly appreciate you taking the time to share your feedback.
Our Aftersales Team would be very happy to support you and look into this further to see how we can help.
Please contact us on 01592 778225, and we’ll be glad to take a look together.
Condensation is a problem
After 30 years I replaced my Columbia bubble skylights with Velux recently.
Installation was straight forward and had no problems.
However with winter now here I'm not impressed with the fact they ice up and drop water below.
Contacted the company about the condensation problem and got a brush off.
Wouldn't recommend purchasing this product in Canada.
1 December 2025
Unprompted review
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