I love using TodayTix for their excellent ticket offers, lottery tickets and Rush. Great value! When trying to claim my lottery win tickets recently, though, I had a technical issue that meant I lost... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cheyenne SAVED us when we bought tickets for the wrong day and missed our show! By allowing us a voucher, we were able to get tickets to the show the next day, and we so appreciate Cheyenne’s kindness... See more
Company replied
I had Alex help me manage my purchased show tickets after a health emergency meant we could no longer attend. He was most helpful and consderate, didn't ask many questions, and issued my prefer change... See more
Company replied
Wonderful customer service from Sam who went out of their way to help me when I couldn’t attend a show. Went beyond the normal ‘computer says no’ attitude of customer service at other companies. I... See more
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Company details
Information provided by various external sources
TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer. TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next. We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company. Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
Contact info
New York, United States
- www.todaytix.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutly brilliant company
Absolutly brilliant company, my even was cancelled and they refunded my money upon requesting rather than a voucher highly recommend
23 July 2026
Unprompted review
Finnian helped me fix the problem with…
Finnian helped me fix the problem with the wrong email address when I bought my tickets on Instagram. It was a smooth experience, no follow-up needed. Thanks!
23 July 2026
Unprompted review
Fast and efficient service in…
Fast and efficient service in addressing the ticketing issue!
22 July 2026
Unprompted review
TodayTix is a great site to get theater…
TodayTix is a great site to get theater tickets at good prices for shows in the US and abroad. Their website is easy to navigate. Customer service is 5* , both for making it easy to obtain and use tickets and to provide support when you’re not able to use your tickets.
22 July 2026
Unprompted review
Took care of my issue in a caring way…
Took care of my issue in a caring way and resolved in a speedy manner. Very pleased
21 July 2026
Unprompted review
Reply from TodayTix
We're happy to hear that we were able to assist! We'll pass along your thanks to the team.
Michael was a life savor i got horribly…
Michael was a life savor i got horribly hurt and couldn’t attend my show and he truly helped me and saved the day thank you so much Michael and thank you today tix i will never get my tickets anywhere else
22 July 2026
Unprompted review
Reply from TodayTix
We're so sorry to hear about the reason you needed to cancel and hope you're doing much better! We'll be sure to pass along your thanks to Michael!
Reply from TodayTix
Thank you for your review! We're happy we could provide you with great service.
Great Prices and Great Service!
I worked with Michael who was so understanding an helpful! I would recommend this site 100%. The tickets are great prices and their customer service is second to none!
20 July 2026
Unprompted review
Reply from TodayTix
Thanks for sharing this! Really pleased Michael could deliver such a great experience and that the prices worked so well for you. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Amazing Customer Service
The immediate response from the team, the positive results. Totally satisfied.
17 July 2026
Unprompted review
Reply from TodayTix
We're really glad the response was so immediate and the outcome so positive. We hope to help you find your next show very soon!
Response was immediate and very polite…
Response was immediate and very polite and helpful!
18 July 2026
Unprompted review
Reply from TodayTix
Thank you for your review! Really glad the response was so immediate and helpful. We hope to see you booking with us again soon!
I was helped the by the best…
I was helped the by the best representative ever!! I was in the middle of a crisis and Jess went above and beyond in getting me the best customer service assistance. Thank you Jess!!
17 July 2026
Unprompted review
Reply from TodayTix
Thank you for this! Jess is brilliant and we're so proud she could go above and beyond for you. We'll pass your kind words along and hope everything is okay. We hope to see you booking with us again soon!
Reply from TodayTix
Thanks for sharing this! Really glad the query was sorted so quickly and smoothly. We hope to see you back with us soon!
Great customer service!!!
Michael was helping me with canceling my order and he went above and beyond to help me resolve my issue. I appreciate it so much. Such a great customer service! It’s great to know that someone still cares. Thank you, Michael!
17 July 2026
Unprompted review
Reply from TodayTix
Thank you for your review! Really glad Michael could go above and beyond to get the cancellation sorted. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
I bought tickets misspelling my email…
I bought tickets misspelling my email address. The customer service chat concierge replied immediately and referred me to the customer service team member, Jess, who got back to me within reasonable time. Jess stayed with me through some back and forth to solve the issue completely and in a clear and friendly manner.
16 July 2026
Unprompted review
Reply from TodayTix
Thanks for sharing this! Really pleased Jess could see things through and get everything sorted so clearly and warmly. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Beautiful Ballet
Beautiful ballet, costumes, set designs, music, and choreography
15 July 2026
Unprompted review
Reply from TodayTix
Thank you for your review! As a ticketing provider we're not involved in the production itself, but it's really wonderful to hear the ballet was so beautiful across the board. We hope to help you find your next great show very soon!
Refund policies are poor and…
Refund policies are poor and inflexible. Unless you pay additional money for ticket protection, there is no situation in which they will refund the money. Only providing vouchers for 80% of the value of the ticket. For such expensive purchases, it's a ridiculous policy. Incredibly poor customer service. Will not be using them again.
15 July 2026
Unprompted review
Reply from TodayTix
We completely understand your frustration regarding our refund policy. Because live theater tickets are traditionally non-refundable under industry standards, our ticket protection offers flexibility via vouchers, but we hear your feedback on these terms and appreciate your feedback.
TodayTix is a no brainer
It was very easy to choose your seat from the map and book. I've compared websites and they are the cheapest at least that I've found. I highly recommend the insurance for $4 extra per ticket it's a no brainer. You have until the day before the performance to cancel for any reason and recieve a voucher. Super simple and I received the ticket immediately into my TodayTix account in the app.
14 July 2026
Unprompted review
Reply from TodayTix
We are so happy to hear you had such a seamless experience from start to finish! Thank you for your review!
Great website and app
The website and app are very easy to use. Good choice of shows and good value. I book most of my theatre tickets from TodayTix.
13 July 2026
Unprompted review
Reply from TodayTix
We're happy to hear that! Thank you for your kind review!
I love TodayTix!
I love using TodayTix for their excellent ticket offers, lottery tickets and Rush. Great value!
When trying to claim my lottery win tickets recently, though, I had a technical issue that meant I lost the opportunity. The customer service team were quick to respond and investigate fully, reassuring me it was a glitch their end and that it would be fixed. Michael was super helpful and friendly. Thanks TodayTix for caring about your customers so much.
14 July 2026
Unprompted review
Reply from TodayTix
We are so sorry a technical glitch caused you to miss out on your lottery win, but we are incredibly glad Michael was able to investigate it quickly and reassure you. We will make sure Michael gets the recognition he deserves for his friendly and helpful support.
Thank you for being such a valued customer, and we wish you the absolute best of luck on your next lottery and Rush entries!
Michael was awesome
14 July 2026
Unprompted review
Reply from TodayTix
We'll be sure to pass along your thanks to him!
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