My order arrived promptly. No problems with ordering etc. However ,I was a little disappointed that the shower gel I ordered didn't arrive in a presentation box. It was in a plastic bag. I know I co... See more
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Review summary
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As a VIP, I am lucky to receive 15% and free delivery on orders. When logged in, why can we not automatically receive this? All the codes I found on previous emails had expired and I had to wait for... See more
I love shopping at the White Company . The staff are welcoming and helpful . It’s never too much trouble to look in the storeroom for another size . And to be acknowledged as a faithful customer and g... See more
The images on the website are very good quality and it is clear if items can only be bought in store, though I would love everything online as I don’t have a store nearby. Check out is easy and the co... See more
Company details
Written by the company
Official Site: Shop online at The White Company for impeccably stylish and beautifully designed clothing, homewares, gifts, candles and fragrance.
Contact info
United Kingdom
- www.thewhitecompany.com
4.1
Great
18K reviews
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this is a present .so haven’t opened it…
this is a present .so haven’t opened it yet. but lovely box i’m sure my friend will be happy with it
5 September 2026
The on line purchase would not go…
The on line purchase would not go through 2 times of trying so I called to have the call cut off twice. On the fifth time I was able to place order… apparently your new system wasn’t functioning correctly! Not great service at all.
5 September 2026
Beautifully packaged so everything…
Beautifully packaged so everything arrived perfectly thank you
3 September 2026
Very helpful when I rang with a query
Very helpful when I rang with a query. Sorted the issue immediately and with no fuss
5 September 2026
Beautiful products as always…
23 August 2026
Candle is quality
Candle is quality. Delivery left other side of locked side gate. Not sure if it was dropped or slid down despite being fragile. Came an hour later than slot, so couldn’t stay any longer.
5 September 2026
Ordered Friday evening & delivered Sunday morning
The order was easy to place on Friday evening & I received my well parcelled, beautiful sweater on Sunday - brilliant service. My sweater is so lovely & soft & warm.
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The White Company
Thank you for your review, and I am sorry that you have not received your order. Our standard delivery timeframe is 3-5 days. If you have not received your order within this timeframe, please do not hesitate to contact our customer service team so we can offer further assistance. Thanks, Emma
Difficult website to negotiate re…
Difficult website to negotiate re ordering……had to result in calling to place my order.
2 September 2026
No store stock so had to order online
I was in Cribs causeway store and found exactly what I’d been looking for. Young staff member was very calm
And helpful. She looked for extra stock for me and then I tried some items on.
I required an XL in the trousers and unfortunately you do t stock them
In stores, which I have previously been told in Exeter.
I did live the two items so I ordered them on line but I’d much rather have come away from the store with a purchase.
3 September 2026
Beautiful items
Beautiful items . Wrapped beautifully and arrived very quickly . Thanks very much
4 September 2026
I paid £8.99 for nominated delivery and…
I paid £8.99 for nominated delivery and choice Friday 4th September as I needed them for a gift on 5th it’s now two days on and I’ve still not received my package
4 September 2026
Reply from The White Company
Thank you for your review, and I am truly sorry that you have not received your order or had an update. I can imagine how inconvenient that must be especially as it was for a gift. I will contact you directly to provide an update and to offer further assistance. Thanks, Emma
Can’t quick service
quick service . Dealt with my question swiftly and acted very professionally
4 September 2026
Paid £8 for next day delivery for it to…
Paid £8 for next day delivery for it to be delivered satiday 5th it’s now 10pm on Saturday the 5th and it’s still not here !!
4 September 2026
Parcel has not arrived even after…
Parcel has not arrived even after paying premium for next day delivery
4 September 2026
Reply from The White Company
Thank you for your review, and I am so sorry to hear that you have not received your order. I can imagine how inconvenient that must be. I will reach out to you directly to provide an update on your order and to offer further assistance. Thanks, Emma
We have not receivea our parcel today…
We have not received our parcel today after waiting in all day So when will it arrives this is the poorest service ever
3 September 2026
Reply from The White Company
Thank you for taking the time to leave a review and I am sorry that you have not received your order. I can imagine how disappointing that may be. I will contact you directly to provide an update on your order. Thanks, Emma
Not delivered as promised
I placed this order 31/8 and paid for delivery in 3-5 days. I had an e mail from Evri to say deliver 4/9 but not delivered Evri now said delayed until 12/9 not acceptable as I paid for 3-5 days. Surprised you use Evri as have been unreliable in past!!!
1 September 2026
Reply from The White Company
Thank you for your review, and I am so sorry to hear that your order has been delayed. I will contact you directly to discuss your feedback further. Thanks, Emma
Parcel has not been delivered
Parcel has not been delivered. Paid extra for quick delivery. Very disappointed 😞
Thank you for the response from The White Company. Delivery refund organised and scheduled delivery tomorrow. Thank you
4 September 2026
Reply from The White Company
Thank you for your review, and I am sorry that you have not received your order, especially as you chose express delivery. I can understand how inconvenient that must be. I will reach out to you directly to provide an update on your order and to offer further assistance. Thanks, Emma
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