ME+EM Reviews 

4,705
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,461 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the beautiful clothing, noting that the thoughtful details, durable materials, and excellent tailoring make every piece feel truly special. People also mention that online purchases are carefully prepared and delivered smoothly to their final destination without any notable trouble. However, some customers also noted that the items can be quite expensive and occasionally arrive in basic plastic packaging instead of proper boxes. A few other people additionally felt that certain shipments experienced unexpected transit delays or that specific garments were not ideally proportioned for shorter body types.

What people talk about most

Product

Clients share positive opinions on product, highlighting the high quality of fabrics and the timeless design... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful materials, timeless... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and well-packaged orders... See more

Return policy

Reviewers mention positive feedback about return policy, highlighting that returns are generally smooth, easy... See more

Price

Reviewers highlight ambiguous aspects of price, noting that while the clothing is expensive, many feel the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Products with great style, details, quality fabrics and make. Like the way the products are presented on the website, although would find customer product reviews helpful. Would like to shop in store... See more

Rated 5 out of 5 stars

The clothing is beautifully made- quality fabric, fit, design. There are so many thoughtful details-dresses with concealed zippers allowing as much or as little décolletage to show. The pants are time... See more

Rated 5 out of 5 stars

This was my first order from Me+Em. Their products are very well tailored and of high quality. The ordering and delivery went smoothly to expected timescales. The items were well packaged. Unfortunate... See more

Rated 5 out of 5 stars

Beautiful clothes, beautifully made with quality fabrics. Site shows clothes from every angle and also points out specific points of style, such as sloping pockets to make a smoother line on trousers... See more


Company details

  1. Clothing Store
  2. Fashion Designer

Written by the company

British modern luxury brand ME+EM was founded on the idea that women shouldn’t have to compromise between quality and cost, contemporary form and practical function, in their wardrobes. We call it intelligent style because of the thought that goes into every single piece, which means you can always be confident in your investments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(4,705)

2,268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am always wary of purchasing from a…

I am always wary of purchasing from a brand of clothing that I have not seen in in person. I took a chance and was not disappointed! Lovely dress, great quality and value. Shipped quickly...I couldn't have expected more. Will purchase from Me + Em again.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Good to now have a local shop

Good to now have a local shop. Have been in a few times. Like that no clutter in store as only one item of each item on display and they get what you would like to try on.
Clothes are of high quality . On the down side for me the regular length is far to long so have to look for styles that are available in short even then I would not be able to wear with flats.
I have purchased a pair of trousers and matching blazer in the store near us. Previously I have purchased other items when in London.
The website is easy to navigate and they have a sale section for previous seasons.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

I love Me+Em

I love Me+Em and have been buying their clothes for years. Their quality remains consistently high and they haven't removed design features (such as pockets, flattering pocket placement and good quality crease resistant fabrics that hang well and wash well) that make them so practical. Constructive criticism? - the return and refunds process seems to have slowed down. Also, sometimes they hit on a really special item and it sells out SO fast and yet they don't seem to replace it next season with something similar - missed opportunity I think. Finally - more pink please!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality

Incredible quality. Investment pieces that really do last. I appreciate the ‘try before you buy’ option as some styles fit better than others.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I love ME + EM clothing

I love ME + EM clothing! Consistently high quality, luxury fabrics, excellent fit. Truly investment pieces, along with excellent customer service. If I have any quibble, it's that they don't offer every style in the largest size, and the size range is inconsistent among dresses, preventing me from purchasing as many styles as I otherwise would.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I just Love the Me+Em style

I just Love the Me+Em style. It’s so distinctive. Beautiful, well made clothes with great attention to detail. They can be pricey, so they are a ‘thoughtful purchase’. The clothes are consistently true to size, which is a joy. I recently tried the Harper service which was fabulous. Especially as I don’t live near a store. Their customer service has always been very helpful, although refunds have proven to be slow.
Customer reviews would be very helpful.

2 September 2026
Unprompted review
Rated 4 out of 5 stars

This is now my go to online clothing company

This is now my go to online clothing company. The tailoring is exceptional, attention to detail unrivalled for the price, colour palettes are stunning and fabrics are very good. When something fits it looks tremendous.
The delivery is usually very good (although my experience last week was very disappointing).
However, there is always room for improvement. I am surprised that despite being a regular customer I have never been offered a discount or any loyalty programme and am still charged for delivery costs on large orders.
Also, being only 5'4" so many of your items are simply too long or have too much volume and I end up being swamped. Your models are over 5'10" and this really does not reflect the average height of women in the UK. Please make more midi length dresses and skirts and offer 2 lengths of trousers as I can only buy cropped trousers that are almost full length on me. Sometimes a skirt/dress that is maxi length cannot be shortened due to its style so I often have to dismiss items. Please make a denim A line button front midi skirt that does not have a huge slit in the front, or a fit and flare, it really would make my day!
For online companies it is essential that sizing is consistent and this is not the case here. I ordered 2 of your cropped straight jeans in a size 27 last week, one fitted beautifully but the other colour came up huge(despite the online advice saying that it fits small). Also, I always wear your size 10 jackets but last week's purchase again came up very small. Consistency saves all of us extra postage costs and means that MeandEm can make more sales.
Finally, thank you for creating a better range of blouses recently, less frills and more style! I would also love to see more layering tops as being petite, they are less bulky and are easier to tuck in.

28 August 2026
Unprompted review
ME+EM logo

Reply from ME+EM

Dear Angie,

Thank you so much for taking the time to share such detailed and thoughtful feedback with us.

We are happy to hear that ME+EM has become your go-to brand and that you love our tailoring, fabrics, and colour palettes. At the same time, we truly appreciate your honest insights regarding our sizing consistency, model heights, trouser lengths, and delivery fees. I have passed all of your specific suggestions, including your request for a denim A-line midi skirt without a slit, more petite-friendly lengths, and layering tops, directly to our Design and Product teams for review.

Please accept our apologies for the disappointing experience you had with delivery last week and the sizing discrepancies with your recent jeans and jacket orders.

As a gesture of our appreciation for your loyalty and valuable feedback, please send a direct email to our customer care team at enquiries@meandem.com, marked for the attention of Denisse (FAO Denisse). Once I receive your message, I will be delighted to issue a special discount code for your next purchase with us.

Thank you again for your feedback.

Kind regards,
ME+EM Customer Care Team

Rated 5 out of 5 stars

Love my top

The blouse I bought was just exactly what I wanted and fits perfectly - it's really lovely. It arrived on time and in excellent condition.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I already loved the clothes before…

I already loved the clothes before visiting the store, but the staff made it a great experience. Specifically they were comfortable to advise different styles from the selection I had made, which meant I ended up with clothes that suited me better.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Favourite clothing brand

Beyond a shadow of a doubt my favourite clothing brand. Feel put together, on trend and contemporary without looking like mutton dressed up as lamb.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great quality products and quick…

Great quality products and quick delivery. I’m in between sizes, so grateful for the actual garment measurements, however customer reviews would also be helpful too. Most trousers are too long for me at 5ft 4”, just wish more shorter length could be available. Sure others must feel the same, the average British women, is not tall with a model figure.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

Paid for 4-5 day shipping and took 13…

Paid for 4-5 day shipping and took 13 day, 9 business days. Really needed the pieces otherwise I would not have paid for the quicker service!

4 September 2026
Unprompted review
ME+EM logo

Reply from ME+EM

Dear Grace,

Thank you for taking the time to share your feedback. We are so sorry for the delay in receiving your order, especially since you paid for our expedited shipping service and needed your pieces for a specific date.

We completely understand your frustration. Please note that all US orders are subject to clearance by US Customs, and processing times at the border can occasionally cause unexpected delays that are sadly outside of our courier’s control. However, we fully appreciate how disappointing it is when a delivery takes 13 days rather than the expected timeframe.

We would love to look into this further for you. Could you please reach out to our Customer Care team directly at enquiries@meandem.com, FAO Denisse, with your order number?

Thank you for your patience, and we hope to assist you further.

Kind regards,
ME+EM Customer Care Team

Rated 5 out of 5 stars

Style for Confidence

Each time I visit Me +Em I am given help, support and inspiration from the staff.

They know what I like and alongside my favourite colours and style pallet.
Also they give guidance on fit and style.

I enjoy seeing the new and developing style changes. They evolve and fit naturally into my existing wardrobe.

They are understated but stylish and modern without being overly trendy.
As an older customer they fit my wardrobe style and lifestyle.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Unfailing quality classics ‘with a twist’.

I love ME&EM clothing as the quality and fit are always excellent. Everything I have purchased has been well made and fashionable but not so much that it would go out of style very quickly. I would describe ME&EM as classics with a ‘twist’. Whenever I wear a piece I am always unfailingly complimented. I have found the Harper service (try before you buy in your own home) excellent and would highly recommend this to anyone if they are thinking about a more expensive outlay than usual. Having said that I always wait for the sale before committing to a purchase.

20 August 2026
Unprompted review

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