SIROKO Reviews 

Terrible quality of the bought bike shirt which does not clean up and got easily damaged after 1 use. Customer service is extremely unhelpful and does not take accountability for the low quality of the products. No solution found.

Have bought several products over the years and found them to be well priced and high quality.

The bib shorts are too short however. Had an issue with a lost return to spain but Siroko have been kind enough to refund before the parcel gets found. Thank you

Nowhere is it clearly explained that store wallet funds cannot be refunded back to the original payment method.
​We purchased cycling shorts, but the sizing was off, so we returned them and selected the wallet refund option because we fully intended to buy from them again. However, the second pair we ordered using the wallet balance was completely unacceptable—the fabric was way too thin and totally see-through.
​We wanted to return them and simply get our money back instead of ordering again, but they refused, claiming that funds converted to wallet credit can never be refunded to a bank account. This is completely unfair. To make matters worse, when we tried to resolve this via email, customer support just replied that they couldn't understand what we were saying. Selling globally without competent English customer support is simply unacceptable.

I bought a Siroko snowboarding jacket and was extremely disappointed. It is incredibly thin and completely inadequate for actual mountain conditions.

I wore it snowboarding with very warm layers underneath, including multiple layers, and I was still so cold after just 20 minutes that I had to leave the slopes and buy a proper jacket.

The problem was not the layers. The problem was the jacket.

Siroko’s response recommends using a three-layer system, but I was already wearing warm, appropriate layers underneath this jacket, and the three-layer system simply did not work.

Adding another layer doesn't change the fact that the jacket itself provides inadequate insulation and protection for snowboarding conditions.

A snowboarding jacket should actually protect you from the cold, wind, and snow when used in the conditions it is marketed for. In my experience, this jacket simply does not perform like a proper snowboarding jacket.

I feel completely ripped off. Huge waste of money. If you are actually going snowboarding, do not buy this jacket.

Siroko and their wallet it's a SCUM.
Unwillingness of transfer already approved refound is truly astonishing.
Siroko's customer service is useless.

Their products are average at best. I'd rather go for Decathlon where they're following their own policies and have an adequate customers service. Shame.

I received a faulty product but the customer service was excellent and quick at responding to me and sending me a replacement product.

Cycling jerseys with aliexpress quality for fashion brand prices. Stay away!

Also no shipping info, arrived at some pickup point without proper address.

I have ordered couple of bibs shorts, unfortunately they're too small, so I have sent them back for a replacement. No replacement/ exchange for bigger size was sent. Siroko emailed me, saying that they credit me back, I have selected wallet option. What a mistake!!!
My wallet shows different amount to what they have emailed me, secondly whenever I open window/ page the wallet poped-up every single time you click on anything on the page.
When I selected other bibs, Siroko was trying to charge extra out of thin air.
So... I have asked for money back, to be transferred to my account, unfortunately CRICKETS!!!
Delaying, or in this case not responding re: money transfer.
Siroko's silence is just as good as theft.
They're fast with responding to the reviews no so much to customer queries.
Embarrassing.

EDIT: Few hours after I have posted this review, I have been contacted by Siroko, how convenient.
Their response was, your money is in our wallet and you can do nothing about it.

EDIT: Since, I have decided to DELETE the account. Siroko policy says: "You can request to deactivate your wallet by deleting your user account on our website. We will promptly reimburse all the funds accumulated in your wallet. We will use the method you request, provided it is supported by siroko.com, such as a bank account or credit card (if the wallet was topped up using that credit card), among other options."
So far CRICKETS!!!

EDIT: After I have DELETED the account, Siroko didn't return my money. Clearly, "promptly" is only a term that happened to be there in their policy.
Hey Siroko. Don't use the term you don't understand.
So... I have contacted my bank specifically fraud department. And got my money back through the bank NOT Siroko.
To me, they're thieves.

Bought a lovely pair of bib shorts, followed the care instructions as per the labels on the garment and the logos and stickers have started lifting after 2 washes.

Customer services have no interest in replacing the garment, only offering a discount on my next purchase - which won't be happening.

Misleading marketing campaigns and sales tactics. Delayed shipments and terrible customer support. UPDATE: Received email from Siroko offering no clarity on the status of my shipment. It‘s been five days already and it is not even clear if my order was shipped or not.

I found them very helpful when I needed to exchange an item for a different size.
The quality of the top I order is great and is exactly what I am looking for.
THanks,

DO NOT BUY FROM THEM! Their products are good quality, but delivery came from Italy and was effected within one week. Had to return the top as it didn't fit and return has now been stuck in transit for one month. Went to Spain via Netherlands and no updated except "on its way to our centre". Contacted Siroko by email, but no reply. This is fraud in my book.

My sunglasses broke as a result of normal use after only a year of moderate use. Siroko did not find this was covered by warranty, which I do not think is compliant with EU legislation. Siroko ended up offering me a replacement pair as an action of goodwill, but I would’ve preferred the money back - and definitely would’ve preferred not having to spend time arguing vis email.

I did, however, experience fast replies and personal service.

Very happy regarding Siroko’s customer service. After an issue with a return, they responded super quick and solved it very well.

Update [28.07.2026]:
After I firmly rejected their initial offer of a €15 voucher and insisted on a proper resolution for the manufacturing defect, customer service reconsidered my case. They have now agreed to send a full replacement pair of shorts. While it is disappointing that it took a strong pushback and a negative review to get a fair outcome, I do appreciate that the Siroko team ultimately stepped up, took responsibility, and resolved the issue properly.

I purchased a pair of Siroko SRK Cargo bib shorts for around 250 PLN (~€60). Unfortunately, after riding barely 300 km, the outer fabric overlaying the chamois pad began to unglue and separate from the pad itself. For technical cycling gear, the chamois area coming apart after just a few short rides clearly points to a defect in glue/fabric bonding and poor manufacturing, not normal wear and tear.
​I submitted a claim expecting a fair inspection or replacement. Instead, customer support brushed it off with an automated template, blaming "damage due to use" and normal friction, completely ignoring that the product failed after just 300 km. To make matters worse, Siroko offered a €15 store credit as a "commercial gesture."
​Offering a €15 voucher (which forces the customer to spend even more money on their site) for bib shorts where the chamois material layer comes unglued instantly is insulting.
​I expected decent durability from cycling bibs and actual accountability from customer service. Avoid Siroko bib shorts if you need gear that lasts more than a couple of rides.

Having seen many of the adverts for their kit on social media I decided to purchase a pair of bib shorts and matching cycling jersey.
I have worn and washed the shorts only 6 times and the leg gripper part of the shorts is already curling up. This was a similar issue I suffered with some Kaeda shorts though I paid considerably less for them.
Upon contacting SIROKO their response was that I probably didn't follow their washing instructions ( I did). A 15 euro discount was offered towards another purchase ...I refused. The issue is poor quality so be aware and it may be more advisable to stick to a more proven brand like Endura or Lusso.

I ordered the M2 NRC BLACK jersey on 16 June 2026. After wearing it only twice, the seam at the bottom of the zipper came apart. The jersey had not even been washed once.

I contacted Siroko and provided all the photos and information they requested. Despite this, they rejected my complaint and claimed the damage was caused by “daily use”. Their solution was to offer me just €10 in Siroko Wallet credit as a “commercial gesture”.

Even more concerning, customer service stated that I would have to prove that the product was already defective when delivered. This does not appear to reflect the statutory presumption under Article 11 of Directive (EU) 2019/771 and Article 121 of Spanish consumer law, which I have now specifically raised with Siroko.

A cycling jersey should not come apart at the zipper seam after only two rides and before its first wash.

Very disappointing product quality and an even more disappointing way of handling a legitimate complaint.

Impossible to return my purchase (a pair of cycling bib shorts). No returns process if you order as guest. Siroko ignored my online contact form until I threatened them with Trading Standards, then sent me an email containing a link to a return label that didn't work, then sent another email containing a link to a return locker which had no outlets in the UK

So far, my experience with Siroko has been very poor. I bought five products and requested a free exchange for one—an item that hadn't been worn, only tried on. I sent the product back on June 25th, but today I received an email stating it wasn't eligible for exchange. Siroko didn't provide a reason; they just sent a photo of the item, even though it shows absolutely no signs of use. Our relationship is off to a bad start—I had planned to place more orders, but now I’m stuck struggling to return a brand-new, unused product. We’ll see what happens next, because I certainly don't agree with this decision... I am very angry.

I am trying to get hold of siroko about an order and a return and have not had any response from anyone? I have returned the item but not had any confirmation of receiving.