Ekoï Reviews 

Wish I had seen this site before, Same story. Ordernumber from Ekoi received. Then big silence. No working phone number at the site ( message not working). Email address on the site. Same not working. Very unprofessional. Now tried a new email number I found somewhere else on the internet. What a bad contumer service.

The shipping and customer service on my order was not what I expected from this brand. Basically they sent me an email saying your order has shipped! However the courier company after a week stated my order had a label created not received by courier. I sent, no kidding 15 emails in one day due to lack of response. Eventually they said they would replace my order and ship urgently. A day later I could see that the courier indeed shipped what was the exact same order, same consignment number! Why couldn’t they just say it was a mix up and apologize.

Best brand on cycling equipments! Top quality! Fast delivery!

I payed my order I payed my delivery extra for this UPS Delivery somehting because service you cannot say - after 6 days still NO delivery received. No chance to get in touch with somebody. Tracking info says ....was not able bla bla bla. Any second order (outside of Amazon) is impacted with problems. Sorry guys, but its ridicolous that you are not able to manage this. Its your job.
AWEFUL experience, trust me.

I bough a complete cycling kit from Ekoï, a brand that I did not own before. The clothing was high quality fabric and everything fitted as advertised. All clothing was individually packed in nice zip tie plastic bags that are reusable.

Moreover: 10/10 customer service, as a pair of socks was damaged (while never worn). They immediately send out a new pair while I could keep my damaged pair. 100% would recommend.

I had to return an item for a size change which was really easy, my new package was then lost by UPS but everything was resolved. I ended up getting an upgraded shoe on sale so good all round.

I got my helmet when i should it good kvaleti it is just good

Quality of products are very high and would recommend if can pick it up directly. They do however send/ship their clothing in a bag... So the negative rating is for this reason only. Sending clothing in a plastic bag is asking for problems. Unfortunately last order plastic bag arrived damaged ripped and item was damaged as well. Tried ironing it out but unsalvagable. As general rule I never order from a company that ships clothes in a bag, very high damage rate. But because liked Ekoi clothes was tempted. From Temu I understand but not a quality shop. Blame lies fully on Ekoi. Send in a box and this shipment damage is easily preventable. Thankfully it was only one mtb shirt on sale so will just throw it away. Was my last order however. Satisfied with orders where I was lucky that the item did arrive undamaged but sending clothes in a bag via courier/mail is undefendable. It will have a higher damage rate regardless which courier is chosen, you cannot do that and is inexcusable. I don't need money back, was my fault ordering while knowing Ekoi ships clothing items in vulnerable bags.

False adverting on their website. Their reviews are bogus. I spent ages trying to find reviews of their AR16 Helmet, couldn't find anything legitimate so i decided to buy and just try my luck ( On the product page the currently state 261 one reviews and 10/10. Then you click on the reviews and there are actually only 25 published, miraculously all 4 and 5 star reviews. I left a review of a product, obviously it never got published. So their either make fake reviews or filter for the good ones (which i find hard to believe, because this product is absolute garbage)

It's a horrible helmet, and like the other things I bought form them there's incredibility cheaply made. They most of the time have everything 40% or 60% because their prices are just completely inflated. even with 60% off the prices doesn't reflect the poor quality of their products.

As for the ekoi response, its currently on sale again as he writes his response, this time for 100 euro for '250' euro helmet. You don't see giro, abus, etc doing such stupid prices. if it's in that much demand why have to put on such a sale?? Thanks for proving my point about you lying.

Do not buy ekoi products, you're better of with ali express.

I ordered a helmet bib shorts and sunglasses and shipping was free due to amount spent.
Tracking was informative and in fact the items arrived on the 27/5 instead of the 28/5.
I think the Ekoi product is 1st class and will buy again but living in NZ the freight costs are high so I will have to chose multiple items to try and avoid the freight cost.

Ordered a helmet, sunglasses and a pair of gloves on 13th May, with delivery to be done by UPS.
1st UPS forgot about my order and took them a week to have it moved, then when it got in destination country they simply lost it.
2nd the support initially offered some tracking, then when I told them I could not wait any longer and I want my refund, they stopped answering.
This should never happen from a seller who want's to be on EU market!
Simply avoid them!

@ekoi - the address has been properly confirmed upon order, however your system did not provide the correct details to UPS. However when UPS initially called, I've reconfirmed with them the address and they said it would be delivered 2nd day. we're now 2 weeks past without a delivery. Moreover, Ekoi should take a stand towards improving services not messing with them. You clearly state a timeline for delivery, that wasn't fulfilled, so yes, I'm entitled to compensations and the refund!

Great experience, fast delivery. Unfortunately I had to contact the warranty service - ordered a pair of heated gloves and one of the batteries was draining really fast. Got a new battery free of charge. Great customer service!

I tried to order from them a year ago and was having difficulty with understanding the price change from the basket to checkout so I emailed them and got a rather sharp response so didn’t purchase. Here I go a year later and giving it another try , again the price change from basket to checkout and I’ve emailed them with no reply . Euro transaction so I’m not liable for any import taxes . Very strange customer service .

Helmet returner to Ekoi, but refund is not forthcoming

UPDATE: Ekoi just responded to my review admitting to the mark-up for non-french customers, but at the same time saying that a 20% hike in pricing is "fair" and claiming that it correspond to "increased cost" when dealing with orders to the rest of the EU. If that is truly the case they seriously need to look at their workflow. I still believe they were just hoping "to get away with it".
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Wanted to buy a pair of gloves. They were listet at €99 but as soon as I logged in the prices went up to €120!!
When you browsing the website prices appear consistent with their advertised rates. However, as soon as the site detects you’re located in another EU country, prices at checkout increase by approximately 20%. So what? Am I being punished for not being French? Is that even legal in the EU??
After contacting Ekoi customer service, I was informed that this increase is due to sales tax differences. However, this explanation doesn’t make any sense. The VAT rate in Denmark is 25% - in France it is 20%. SO the difference is far less than the price difference customers are experiencing.

This pricing disparity appears excessive and lacks transparency, leaving non-French EU customers at a clear disadvantage. While it’s understandable that tax policies vary, the current approach seems disproportionate and inconsistent with fair pricing practices within the EU. Again - I wonder if that is even legal under EU regulation?

The gear they sell is good quality - but the pricing policy equals a one-star review.

Ordered a set of gloves advertised as 60% off (whole site black friday discount). However having now researched reviews of products online to price check the prices have just been inflated site wide to lure you into the sense of a good deal. I'm sure the products are of good quality (waiting on delivery) but this is a highly dubious sales techniques. I'll be watching how the prices re calibrate to see if there are any breaches of consumer rights.... Hard to return now as I'll have to pay the import VAT which is hidden away on another page

Sent me an email saying 60% off site wide, went on their site and they've just inflated the RRP on every item to make it look like everything is 60% off. Very disingenuous.

Unsubscribed. Avoid. Bye bye ekoi

I was shopping on the website during this good 60%off promotion and found 2 articles I was interested in.
I left them in the cart and after few hours I got an email from Ekoi reminding me of my cart. That’s good! The issue was that the prices shown in the email were lower than the prices I saw in my cart: so I asked the customer service to honor the lower prices and I would have bought the products (it was around $10 less on a $130 order … so not impossible to match).
Instead I got an answer from Ekoi saying that they tether the prices depending on customer locations! What is that ? Are they profiling us? Are they trying to get more money from me because of where I live ? It was NOT a shipping cost.
They just tether the prices (and they wrote it to me in an email:)

i have an order created, and is still in (Payment accepted) since 2024-07-22.
i sent an email requesting the producs to be delivered before friday because i have a competition. i got no reply so far.
in their website, they advertise “Fast, Reliable Delivery”...
I will probably miss the trisuit for the competition and then I will trust no more this brand
Note, sent message in Instagram, Facebook and also waiting for a reply.
Very disappointed

Reply to Ekoi:
Now i understand why the service is like i experienced...
The terms and conditions, refers the delivery (48h) but not for the expedition. Ekoi say it's automated, but it doesn't seems so.
Regarding the assumption for the planning, it's a great example of NOT REFER TO A CLIENT. They don't know about my planning or anything related to my personal choices...
they could just assume the error, bot no, they tried to state a point!
Result: Lost one Client (everyone counts...)

Ordered several products over the course of a week and a half. Cannot process payment. Used several different cards AND PayPal but no luck. Used three different search engines, again no luck. I receive em ails that my cart is still pending. Absolutely ZERO customer service by phone, email. The chat is intermittent and worthless. Very disapointing as they seem to have good products. I'd stay away!