Sephora Reviews 

Absolutely unacceptable and feels like a scam.

I ordered NARS foundation in Mont Blanc but received a completely different shade. Sephora acknowledged the mistake and provided a return label. I returned the product the same day via courier.

After receiving it, Sephora claimed the package contained “incorrect content” and refused to issue my refund. They kept the product and kept my money.

I followed their instructions and returned exactly what I received, yet I’m left with neither the product nor my money. Terrible customer service and absolutely no accountability.

I used to shop on Sephora regularly but since "inflation" hit, many of the products have went up in price, Sephora cut benefits and samples as a customer with them, and I realize many of the brands are super overpriced for what they are. It's still a genuine source to purchase authentic products but the formulations aren't better than many independent brands, and in fact, many of the product lines have tons of chemicals that are unnecessary and damaging for your hair and skin and those brand are continuing to skimp out to save money while charging customers more. Research carefully what works for you. I think the only things still worth buying are cosmetic tools and some Sephora-branded accessories. Other than that, we're all looking to save money and shopping here just pushes unnecessary consumerism behavior.

I tired to use my Sephora gift card. The cashier was not able to scan the card or put in the number in the register so I could use it. She told me that she could not read the numbers. She told me to call the number on the back of the card. (Famous words used by a cashier when they need to get rid of a customer). I called the number on the back of the card. They told me that they can not do anything nor refund the card. Then they transfered me to customer service. Customer services says I need to talk to the gift card dept. So I get the run around and noone could help me. My kids bought this for me as a mothers day present ($100 gift card). Their hard earned money has gone to waste. Sephora is a waste. They never restock any products that I need. No wonder compaines are leaving Sephora. This was a horrible experience as customer. I'm so disappointed....

I bought three products that made my face very dry and inflamed my eczema even though I’d read reviews that it was good for eczema prone skin. I emailed Sephora with pictures to ask for a refund and heard nothing back. Very poor customer service.

This is regards to the store in Colonie Center in Albany, NY. I have been a long time customer. I am appalled at the lack of customer service for elderly females. I am 68 years old. I will looking for a complete line of product for anti-aging. I was going to spend about $300 or more. There were five associates on the floor. Not one of them came up to me to ask me if I needed anything. I asked one girl where I could find skin care (thinking she would follow me) she pointed where they were and walked away. I found a few items. I went to check out. A lady was in front of me. Not one person was at the register. Three associates walked past and never engaged either of us. More people were falling in line. No one came to the counter. I put my items down and left. This is the third time I have been to this store with absolutely horrible customer service to the aging community. Can't you do better than this?

Sephora shipped my order to an old address even though I had changed, saved, and checked my new address before placing the order. My new address is also set as the default address in my account.

Instead of addressing this, Customer Service has spent days repeatedly explaining Sephora’s policy on forwarding companies — which is completely irrelevant. The forwarder did not lose the package. Sephora sent it to the wrong address in the first place.

One representative initially offered a reshipment, then Sephora reversed that decision and refused both replacement and refund.

What is most frustrating is not even the value of the order, but the way Customer Service keeps avoiding the actual issue and responding as if the customer cannot understand a very simple distinction. It feels like an insult to common sense.

Very disappointing experience from a company of this size.

DON'T TRUST SEPHORA, I BOUGHT SOME ITEMS ONLINE, I HAVE AN INVOICE BUT NEVER RECEIVED THE ITEMS.
THEY DON'T WANT TO HELP - IGNORE MANY EMAILS, THE CEO OF THE HEAD OFFICE IN FRANCE DOESN'T CARE.

I found a couple of products I wished to purchase, so I decided to open an account. No matter what combination of letters, numbers ,symbols I used and up to 20 of them, I was told the security was insufficent. They advertise online facebook communication, this was not working. So I tried through their email link, twice I was told to refresh the page and try again. Had to give up. I'll spend my money elsewhere. So communciation stars zero

OnTrac and Sephora are a nightmare.
OnTrac logs completely fraudulent tracking data. They scanned my package at a warehouse and then marked it as "business closed" at my residential condo just 17 minutes later. Driving to a city 15 miles away and completing a delivery in 17 minutes is a physical impossibility. It is pure "ghost scanning" to fake their delivery metrics.
When I chatted with Sephora twice to report this, I genuinely believed the tracker and was terrified my package would be automatically returned to sender after 3 failed attempts. I begged for help, but the agent (April) completely ignored my words, offered ZERO solutions, and just repeatedly pasted the exact same robotic script to "wait." As soon as it became inconvenient for her, she abruptly ended the chat session.
I asked if she was an AI because her responses were so lifeless and unhelpful.
This is a critical warning if you live in a condo or apartment complex: OnTrac drivers regularly use the fake "business closed" or "no access" excuse to completely skip secured buildings because they are too lazy to use the intercom panel or call your phone. Why use a scam courier like OnTrac when my last order via UPS was flawless? Sephora saves money on cheap shipping and leaves customers to waste time and deal with anxiety.
I will NEVER shop at Sephora online again.

Since there is not a possibility of finding a complaint email address for Sephora Serbia, this is where I will complain. Every time I shop there, they never give me any gifts with purchase - samples, mini perfumes, mini skincare, nothing!!!! I know for sure they have them but they are obviously keeping them to themselves and sharing them!!! This is literally insane, since those little gifts are future purchases, because you can actually test the product. Every time I ask for those, the answer is the same - We dont have anything right now! Shame on you!!!! I won't be going there anymore!!!

- I was in NYC, I wanted to buy few items for my wife and friend's wife. no one at the stores would help me go over the list and get the items.
- I decided instead to place order online and pick up at the shop.
- No matter what I tried they would verify my account to place the order.
- I've never seen a company that is so persistent in not taking people's money.... I'll take my 1000$ purchase to some place else your loss....
- The customer support chat is just trivial replies and asking for the same information over and over again.
- Physically at the store no one really wants to help....

It's just so frustrating that the process isn't easier...

The 2.8 stars doesnt surprise me because Sehora does not care about their customers. As long as their pockets are filled thats all they care about. I will be going directly to the brands from now one. Absolutely digusting behaviour.

I placed an order with them today and tried to cancel it. I couldn't figure it out so I contacted customer service. They said that I couldn't cancel it, even though it had only been half an hour! This is not good customer service!!!

I like shopping at Sephora. They have a huge selection of products and on top of that the staff is very knowledgeable and helpful!

It was again my birthday month and again they don't have stock of the birthday gift set. After all the money I have spent in this company, this is the second birthday spent with them and get nothing. Like they always out of stock. They want me to call again and again to check. Sounds funny.

Waste of time and money. There’s way better choices out there to choose from.

Terrible, terrible customer service. No one could help me be matched to a foundation On top of that you are opening 6 stores in illegally occupied Falestin.

Large order missing – 9 days with no response from Sephora

Extremely disappointed with Sephora’s customer service.
I placed a very large order which was due to arrive via next-day delivery on 1st August. The order has never arrived and, despite raising a support ticket, I have now been waiting 9 days with absolutely no response from Sephora.

I have also contacted Evri and chased them twice, but they have failed to respond to any of my correspondence.

What is most frustrating is that this wasn’t a small order. I have spent a significant amount of money and currently have no parcel, no refund and no response from either Sephora or the courier.

I completely understand that parcels can occasionally go missing, but leaving a customer without any support or communication for 9 days is unacceptable.

I’m now posting publicly in the hope that Sephora will finally escalate this, respond to my case and issue a full refund immediately.

I came in to get advice on a foundation that would be great for my wedding however I expressed I have sensitive skin so I’d need to sample the product before investing $100. The person helping me was lovely but unfortunately, there was barely enough foundation in the sample to properly test it even once.

noo good
lm no happy