STACEES Reviews 

8,197
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,710 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the products, describing dresses as beautiful and exactly as envisioned, often praising their exceptional quality and craftsmanship. The delivery service is consistently highlighted for its speed, with items arriving promptly or earlier than expected, and people generally find the ordering process straightforward. However, some people were dissatisfied with the return policy, citing difficulties with accepted returns or strict timeframes. Other customers noted inconsistent sizing, with dresses running small, and some reported receiving faulty products like snapped straps or split seams.

What people talk about most

Product

Consumers find product to be positive, with many praising the quality and appearance of the dresses, often... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the exceptional quality of the... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process simple and... See more

Return policy

Clients share negative opinions on return policy, with many reviewers reporting that returns are not accepted... See more

Delivery service

Users describe positive interactions with delivery service, with many customers reporting that their orders... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was straightforward,and the dress arrived well-packaged and before it's due date. The quality of the dress was excellent and was at a great price - although it did require some creases to be... See more

Company replied

Rated 5 out of 5 stars

We bought our daughter’s prom dress from here and were really impressed. It arrived within a few days, was excellent quality, and she absolutely loved it. We did need to have it altered slightly to fi... See more

Company replied

Rated 5 out of 5 stars

Ordering was so easy.gave us step by step EASY instructions how to measure for a tailored fit.the customer service is 💯.checking and double checking measurements before tailoring .ww qill definitely... See more

Company replied

Rated 5 out of 5 stars

I loved this dress! I ordered it in Desert Rose, and the colour was absolutely gorgeous—exactly like the pictures. The quality was honestly better than I expected. It fit me really well. The neckline... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,197)

1,727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely over the moon with my…

Absolutely over the moon with my purchase, not only a stunning dress it was very high quality and fitted perfectly, this is my second time purchasing from Stacees and I have been more than satisfied every time

29 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful!

Ordered a customised dress for my daughter’s prom and it was beautiful.
Arrived on time, great quality and lovely colour, it fit her perfectly. Thank you!

17 July 2026
STACEES logo

Reply from STACEES

Dear Mr Gezim,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Lovely quality prom dress

Lovely quality prom dress, looked just like website photos. I love that you can get most styles in every colour, so you can find exactly what you've envisiged.

13 June 2026
STACEES logo

Reply from STACEES

Dear Lucy,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Ordered a dress from here for my…

Ordered a dress from here for my daughter's prom. The dress is beautiful, very well made and from the date of order, came with in 2 weeks. It's very good quality and fit her really well, so the sizing for the UK is correct. I was kept up to date regularly with the order and would highly recommend.

16 July 2026
STACEES logo

Reply from STACEES

Dear Julie,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Lovely dress

Lovely dress, well made, well packaged and received in good time. Liked the help on website with sizing and dress fitted perfectly.

14 July 2026
STACEES logo

Reply from STACEES

Dear Nicola,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Amazing quality and value!!

We ordered a custom fit dress and it did not disappoint! My daughter’s prom dress was absolutely stunning. You need to use this company and save yourself £££!!!

9 May 2026
STACEES logo

Reply from STACEES

Dear HappyLady,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Timely delivery

Timely delivery, great customer service, good quality product.

16 July 2026
STACEES logo

Reply from STACEES

Dear S Lambu,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Highly recommended

So easy to place the order. Fantastic selection. Arrived on time, well packaged. Beautiful dress, good quality, my daughter looked amazing in it for her prom.

16 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful dress

The dress is beautifully made. Came ontime with no issues. The custom service is brilliant, my daughter wasnt sure of what colour she wanted and the live chat was brilliant in showing her the different colours of the dress.

11 July 2026
STACEES logo

Reply from STACEES

Dear Abby,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

OUTRIGHT SCAM!!!!

OUTRIGHT SCAM!!!!! - DO NOT BUY FROM STACEES!

Firstly everyone should be aware that most of the positive reviews of this company are fake reviews created by the company itself, it’s easy to tell if you read them!

My wife brought two dresses for her wedding day for $750, both showed up and were badly made and not at all as described.

We had trust in the company as it said full refund was available in the return policy, this was a COMPLETE LIE. Initially they tried offering us new dresses and all sorts of weird offers that didn’t match up to their stated return policy. They were also deliberately trying to run out the clock on their 14 day return policy.

Finally they gave us a return address, after some research we discovered the return address was FAKE even after paying $65 for postage, when they clearly knew they were going to refuse the package all along.

We addressed the issue with PayPal and they told us to send the return back anyways as they spoke to the company and they had said we hadn’t returned it despite that initially but even been offered.

Suprise suprise we returned it to them only to have the package refused to be accepted by them.

This has been a horrible Experience and ruined my wife’s wedding, this company has no ethics and couldn’t care less.

PLEASE DO NOT DEAL WITH THIS SCAM COMPANY!



1 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Alec,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress that was well made and fitted amazingly!

16 July 2026
STACEES logo

Reply from STACEES

Dear Ferzana,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 2 out of 5 stars

The prom dress we ordered had a split…

The prom dress we ordered had a split on the seam at the back.

I received no response from Stacee’s through their website until they asked my via email for feedback. The email back was defensive!

No option to exchange or return offered and no discount as you would expect when depending £150.

Luckily my mum can sew and she fixed it but I would say the quality isn’t that good yet the price isn’t reflected in this. I won’t be using again.

1 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 1 out of 5 stars

Stacy’s is absolutely terrible

Stacy’s is absolutely terrible. Their dresses run extremely small. I normally wear a true size 10, so I ordered a size 12, and I still can’t zip it. Unfortunately, because I didn’t try it on and return it within the 10-day window, they won’t accept the return. Now I either have to buy another dress from them or find someone who can alter this one.

15 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Kimberly,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Stunning dress

First time ordering from this website. Website is easy to navigate. Ordering process is simple. Customers get notified when the dress is being tailored, inspected and shipped. The dress arrived exactly within the expected period. It is very well made, with sturdy spaghetti straps. Actual sizes and length are true to the chart. My girl wears a size 8 and the dress fits perfectly. I think the company values customers’ satisfaction as I got a follow up email asking for feedback. In short, it was a great shopping experience and I would definitely order from this company again.

15 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Brilliant!

15 July 2026
STACEES logo

Reply from STACEES

Dear Tanya,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Great quality dress

Great quality dress, accurate sizing and fast delivery.

15 July 2026
STACEES logo

Reply from STACEES

Dear Sabrina,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Stunning dress

Wonderful service. Speedy delivery. Dress arrived in lovely condition and was a perfect fit after entering my daughter's measurements. She received so many compliments. The quality was perfect.

10 July 2026
STACEES logo

Reply from STACEES

Dear Lyndsey,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivered on time. The dress was perfect and the price amazing. My daughter felt like a princess. Thank you.

10 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, really good quality material. Looks stunning on. Quick delivery.

18 June 2026
STACEES logo

Reply from STACEES

Dear Kirsty,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Absolutely loved the dress,

Absolutely loved the dress,
It was for my sister’s prom and it fit perfectly ( we took advantage of the custom fit option).
The website was easy to use and delivery was quick as stated, the dress is of good quality as well.
All in all very satisfied!!

8 July 2026
STACEES logo

Reply from STACEES

Dear Shaiann,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

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